I’d give our visit a solid 3 stars. There wasn’t really anything special about it. In my opinion the cookies were not worth the price, they were extremely crunchy on the outside then doughy in the middle. We went at 7pm and they were out of most of their ice cream and some of the cookie options. The worker was nice but it seemed like he was the only person taking orders and filling them. We didn’t hate the cookie/ice cream. But I could probably save $10 a person and just make them at home.
april white
The place smells heavenly & the cookies deliver!!
Bruce W
We ate the ice cream, several interesting flavors but they weren't all available at the time.
Missy
Love these cookies. Wish one was close to my house!!!! Come to Medina or Wadsworth
Kristen Kirkwood
Cookies are good (and vegan), fresh and warm, but they were very late with our pickup order and didn’t offer anything for the long wait.
Kayla Blake
Always love their cookies. Fresh, tasty, and out of the box flavors have me coming back for more.
Jay W
Laney was THE BEST!!! absolutely great Customer service and so nice
Savionne Banton
nice experience
Kimberly Cosgrove
First time trying your cookies-they were HOT and flavorless. Very disappointed. Won't be back.
I tend to try and only review places when it's a pleasant experience, this was anything but that. Placed a delivery order at 8 and was told it would arrive by 10. Currently sitting here at 10:46 with no word on the order. Tried to reach out to the store to get an update and possibly even just stop by and pick it up, rang for 8 minutes with no response. If you have the means to bake some cookies at home, that option would probably take less time.
Sung Chon
Brownies was good, but cookies were soso.. we went there late and surrounding places is sketchy~ service was ok.
Atmosphere: 1
Food: 4
Service: 4
Missy Greater
First time trying Insomnia and I am highly disappointed. Nothing special or different in their taste from a basic cookie. The red velvet cookies didn’t taste anything like red velvet. Just a basic chocolate chip cookie with red dye. All these cookies taste the same! The size and taste are NOT worth more than $1 a piece, maybe $2 and not a penny more. I would gladly pay top price for anything worth it but these are just not worth it.
Food: 1
Shamma jabeen
Bought 3 cookies. Two of them were okayish, but the taste has significantly gone down. I used to walk to insomnia at night on 2022 to get their cookies and those used to be awesome. Now they're just a very average tasting over priced cookies.
The sugar cookie was a shame, it was not properly baked. Basically felt like raw, I don't belive it was baked to softness or anything, it was just plain undercooked. Disappointing
Atmosphere: 3
Food: 2
Service: 5
Harish Venkataraman
Small outlet. Just stopped by to get a delicious warm cookie on a cold night.
I’d give our visit a solid 3 stars. There wasn’t really anything special about it. In my opinion the cookies were not worth the price, they were extremely crunchy on the outside then doughy in the middle. We went at 7pm and they were out of most of their ice cream and some of the cookie options. The worker was nice but it seemed like he was the only person taking orders and filling them. We didn’t hate the cookie/ice cream. But I could probably save $10 a person and just make them at home.
The place smells heavenly & the cookies deliver!!
We ate the ice cream, several interesting flavors but they weren't all available at the time.
Love these cookies. Wish one was close to my house!!!! Come to Medina or Wadsworth
Cookies are good (and vegan), fresh and warm, but they were very late with our pickup order and didn’t offer anything for the long wait.
Always love their cookies. Fresh, tasty, and out of the box flavors have me coming back for more.
Laney was THE BEST!!! absolutely great Customer service and so nice
nice experience
First time trying your cookies-they were HOT and flavorless. Very disappointed. Won't be back.
Open late late and have the best cookies
Restaurantji Recommends
I tend to try and only review places when it's a pleasant experience, this was anything but that. Placed a delivery order at 8 and was told it would arrive by 10. Currently sitting here at 10:46 with no word on the order. Tried to reach out to the store to get an update and possibly even just stop by and pick it up, rang for 8 minutes with no response. If you have the means to bake some cookies at home, that option would probably take less time.
Brownies was good, but cookies were soso.. we went there late and surrounding places is sketchy~ service was ok.
Atmosphere: 1
Food: 4
Service: 4
First time trying Insomnia and I am highly disappointed.
Nothing special or different in their taste from a basic cookie. The red velvet cookies didn’t taste anything like red velvet. Just a basic chocolate chip cookie with red dye. All these cookies taste the same! The size and taste are NOT worth more than $1 a piece, maybe $2 and not a penny more. I would gladly pay top price for anything worth it but these are just not worth it.
Food: 1
Bought 3 cookies. Two of them were okayish, but the taste has significantly gone down. I used to walk to insomnia at night on 2022 to get their cookies and those used to be awesome. Now they're just a very average tasting over priced cookies.
The sugar cookie was a shame, it was not properly baked. Basically felt like raw, I don't belive it was baked to softness or anything, it was just plain undercooked. Disappointing
Atmosphere: 3
Food: 2
Service: 5
Small outlet. Just stopped by to get a delicious warm cookie on a cold night.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Cookie
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