When they tell you something will take at least 20 minutes they mean it.
Atmosphere: 2
Food: 5
Service: 2
John Knopp
Pizza was fast, but not warm. Toppings not very good or cooked fully. Crust tasted terrible no seasonings.
Atmosphere: 4
Food: 3
Service: 4
Holly Crook
If you find yourself in the area, I highly recommend stopping by this location. Ryan, the Assistant Manager, is so kind and works incredibly hard!
Atmosphere: 5
Food: 5
Service: 5
Tawnia Jenkins
Convenient, decent price, 4 corner pizza, BBQ wings, first time eating there. Food was surprisingly great for reviews I read. Customer service was good. I'd eat there again.
Atmosphere: 4
Food: 5
Service: 5
Andrea Nichole
This particular one downtown is hard to find. I didn't know it was in the convention center.... so I had a hard time at first. But other than that, it was great!
Atmosphere: 4
Food: 5
Service: 5
Nicholas Owens
Pizza was just thrown together and wasn’t cooked fully. We love Jets but we won’t be ordering from this particular one again.
Food: 1
Service: 2
Mike Tanguay
Watched commercials for 2 years and tried it . We agreed that jets is in the top 2 of the best pizzas we have ever had!! You have to try it!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Pepperoni Pizza
Henry Maxwell
Ordered a pizza that never showed up
Atmosphere: 1
Food: 1
Service: 1
Kenzi Blevins
Awful customer service! The manager is a joke, providing excuses instead of solutions for the problem. If you cannot provide proper delivery service, then don’t offer the delivery service. Then you can provide better service to your walk in/ pick up customers. It’s not your customers fault you are short staffed.
I wouldn’t waste my time or money here. Apparently if you’re high enough your job doesn’t matter.
Atmosphere: 1
Food: 1
Service: 1
Nicole Randolph
My complaint is about Tahira. She was rude and acted bothered during my entire transaction. She didn’t do this with anyone else in the line. I had placed a call earlier for takeout. I explained this to her, and both she and her clueless coworker, acted as though I was speaking a different language. I finally got my order and got the hell out of there. I only went to this location because it was close to my job. I’ll never go back.
Service: 1
B Will22
Absolutely terrible service i placed my order and waited 35 minutes while they served 10 orders that were placed after mine and I never even got my food had to leave and get a refund I'll never come back period
Atmosphere: 1
Food: 1
Service: 1
Liam Waselko
Best chain pizza anyone can buy, especially the crust. Highly recommend looking up the Blue Jackets’ “Score twice half price” deal.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Detroit-Style Deep Dish
Other Person
I placed an online order. And it was supposed to arrive 6:22. I called the store and then was told 6:47. Waited till 7:10 called back then the manager got on the phone he told me he would cancel my order and refund me my money. But would still send me my food. So I said okay. Then I get a text saying my order will arrive at 8:11. It is now past that time no food. Then I get another text saying running late at 8:15. Still no food at 8:24. I will never order from here again.
When they tell you something will take at least 20 minutes they mean it.
Atmosphere: 2
Food: 5
Service: 2
Pizza was fast, but not warm. Toppings not very good or cooked fully. Crust tasted terrible no seasonings.
Atmosphere: 4
Food: 3
Service: 4
If you find yourself in the area, I highly recommend stopping by this location. Ryan, the Assistant Manager, is so kind and works incredibly hard!
Atmosphere: 5
Food: 5
Service: 5
Convenient, decent price, 4 corner pizza, BBQ wings, first time eating there. Food was surprisingly great for reviews I read. Customer service was good. I'd eat there again.
Atmosphere: 4
Food: 5
Service: 5
This particular one downtown is hard to find. I didn't know it was in the convention center.... so I had a hard time at first. But other than that, it was great!
Atmosphere: 4
Food: 5
Service: 5
Pizza was just thrown together and wasn’t cooked fully. We love Jets but we won’t be ordering from this particular one again.
Food: 1
Service: 2
Watched commercials for 2 years and tried it . We agreed that jets is in the top 2 of the best pizzas we have ever had!! You have to try it!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Pepperoni Pizza
Ordered a pizza that never showed up
Atmosphere: 1
Food: 1
Service: 1
Awful customer service! The manager is a joke, providing excuses instead of solutions for the problem. If you cannot provide proper delivery service, then don’t offer the delivery service. Then you can provide better service to your walk in/ pick up customers. It’s not your customers fault you are short staffed.
Service: 1
Great tasting deep dish pizza
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Small Pepperoni Pizza
Restaurantji Recommends
I wouldn’t waste my time or money here. Apparently if you’re high enough your job doesn’t matter.
Atmosphere: 1
Food: 1
Service: 1
My complaint is about Tahira. She was rude and acted bothered during my entire transaction. She didn’t do this with anyone else in the line. I had placed a call earlier for takeout. I explained this to her, and both she and her clueless coworker, acted as though I was speaking a different language. I finally got my order and got the hell out of there. I only went to this location because it was close to my job. I’ll never go back.
Service: 1
Absolutely terrible service i placed my order and waited 35 minutes while they served 10 orders that were placed after mine and I never even got my food had to leave and get a refund I'll never come back period
Atmosphere: 1
Food: 1
Service: 1
Best chain pizza anyone can buy, especially the crust. Highly recommend looking up the Blue Jackets’ “Score twice half price” deal.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Detroit-Style Deep Dish
I placed an online order. And it was supposed to arrive 6:22. I called the store and then was told 6:47. Waited till 7:10 called back then the manager got on the phone he told me he would cancel my order and refund me my money. But would still send me my food. So I said okay. Then I get a text saying my order will arrive at 8:11. It is now past that time no food. Then I get another text saying running late at 8:15. Still no food at 8:24. I will never order from here again.
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