Ordered Terrible ! Food cold , ice melted in drink ! An hour for delivery .đĄ
Service: 1
Gearhead Rob
Normal lunch here a few days a week
Atmosphere: 5
Food: 5
Service: 5
John Mulhearn
On 10/24/25 I ordered a sandwich to be delivered. I placed the order at 2pm with a delivery window of 3:45-4:00pm through the Jimmy Johnâs app. At 4pm, I get a notification from Uber Eats saying my driver was on the way to the store and would be delivering my food by 4:19pm. I work from home and my lunch break is only 3:45-4:15pm, so a 4:19 delivery would be too late. I called the store and was told they had to delegate the order to a third party because the delivery driver wasnât in. I asked why that meant my order was going to be late as they couldâve delegated the order earlier. I was told they didnât have any control over the third party delivery. I told the store the order needed to be cancelled because it would arrive too late and asked what could be done about the inconvenience. I was told the order could be cancelled but nothing could be done for the inconvenience. I said ok and completed the call. I then called the corporate customer service and explained what happened and was told that I would get contacted within 24 hours by the franchise owner. I asked if the owner could follow up by email as I canât take calls while at work. No response. I called the corporate customer service back the following Tuesday and was told I shouldâve gotten a contact and that they would follow up in 24 hours and if not to call back. The next day, Wednesday, still no contact so I followed back up with corporate. I was told that the store responded to them and said I have been contacted and told I have a credit at the store under my name and I needed to call the store to see what that credit was. I then called the store and spoke with a manager who told me that the order was refunded but there was no credit under my name. I called the corporate customer service back and told them that no credit existed and the owner had lied to them not only about contacting me but also about having issued a credit. I was told that, again, I would be contacted by the franchise owner within 24 hours and to follow back up if I wasnât. At this point I have called every week day and still gotten no contact or follow up about how this would be prevented in the future. To be clear, I am not asking nor have I asked for anything more than contact. This is not my first issue with deliveries from this store and I am just trying to find out that itâs being fixed. Iâm not asking and have not asked for anything free, just to have a simple dialogue. My attempts have been met with nothing but lies and silence. This whole situation could have been handled a number of different ways that would have resulted in a more positive experience, but instead it has been handled with misdirection, lies, and a total like of communication. My only hope is that this review serves as a warning to other customers to avoid this location and that it lets the owners know that this level of service is not acceptable and will not go unanswered.
Mark
Jimmy John's is pretty rough anymore. I'd move along and pick something better that's a lot closer. It's not hard.
Atmosphere: 2
Food: 2
Service: 2
Kenny Wellendorf
Just stopped in this evening to get a sub for a friend and told closed at 930. And then this guy became violent not knowing his shit. I suggest you vest these people that you hire. Seriously wanting to start something? Due better as a franchise in hiring
Denia Thompson
Three strikes and I refuse to let this one slide. My bread was so hard I couldnât bite the sandwich and no it was not toasted. I am out of money and still hungry because a âsandwich shop has rock hard bread.
Food: 1
Service: 1
DuRon Ford
Got my food delivered, didn't make my food correctly or give me all of my order, and just left it on the porch and didn't notify me that it was here, and it sat outside for 45 minutes in the hot sun, and the manager name is Bill, and I'm still hungry...
Atmosphere: 1
Food: 1
Service: 1
Cheri Schmelzer
It was not a very nice place. Not clean. The sandwich i ordered wasn't worth what I had to pay for it.
Atmosphere: 1
Food: 1
Service: 1
Trina Chapman
I was a hair stylist for many years. When I couldn't get out of the shop, I would order. Gratefully I'd get my meal in a short time, and always perfect. In this industry we don't have a lot of time for ourselves, so having them around was helpful.
Rygards
Drove to this location to see that whoever was working decided to close 20min early 5/21/25
Didnât realize until I got home but the woman at the counter gave me someone elseâs lettuce wrap instead of my sandwich. Nowhere in the app to report it for a refund. Absolute waste of time and money
Brian Durbin
Apparently a plain cheese slim with extra bacon is too difficult. âLetâs add the avocado spread!â Bozos.
Don Robertson
Terrible service, terrible food
Brandon Fellows
Ordered pickup, and it was perfect! Fresh, plenty of ingredients, and ready when I got there. 10/10 team, much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Kori Lane
Im here at the drive thru window right now watching him make my order while wearing the same gloves that he handled my cash with. How many other peopleâs cash, cards and computer screen's do you think he touches before he actually changes them out each time???
Ordered Terrible ! Food cold , ice melted in drink ! An hour for delivery .đĄ
Service: 1
Normal lunch here a few days a week
Atmosphere: 5
Food: 5
Service: 5
On 10/24/25 I ordered a sandwich to be delivered. I placed the order at 2pm with a delivery window of 3:45-4:00pm through the Jimmy Johnâs app. At 4pm, I get a notification from Uber Eats saying my driver was on the way to the store and would be delivering my food by 4:19pm. I work from home and my lunch break is only 3:45-4:15pm, so a 4:19 delivery would be too late. I called the store and was told they had to delegate the order to a third party because the delivery driver wasnât in. I asked why that meant my order was going to be late as they couldâve delegated the order earlier. I was told they didnât have any control over the third party delivery. I told the store the order needed to be cancelled because it would arrive too late and asked what could be done about the inconvenience. I was told the order could be cancelled but nothing could be done for the inconvenience. I said ok and completed the call. I then called the corporate customer service and explained what happened and was told that I would get contacted within 24 hours by the franchise owner. I asked if the owner could follow up by email as I canât take calls while at work. No response. I called the corporate customer service back the following Tuesday and was told I shouldâve gotten a contact and that they would follow up in 24 hours and if not to call back. The next day, Wednesday, still no contact so I followed back up with corporate. I was told that the store responded to them and said I have been contacted and told I have a credit at the store under my name and I needed to call the store to see what that credit was. I then called the store and spoke with a manager who told me that the order was refunded but there was no credit under my name. I called the corporate customer service back and told them that no credit existed and the owner had lied to them not only about contacting me but also about having issued a credit. I was told that, again, I would be contacted by the franchise owner within 24 hours and to follow back up if I wasnât. At this point I have called every week day and still gotten no contact or follow up about how this would be prevented in the future. To be clear, I am not asking nor have I asked for anything more than contact. This is not my first issue with deliveries from this store and I am just trying to find out that itâs being fixed. Iâm not asking and have not asked for anything free, just to have a simple dialogue. My attempts have been met with nothing but lies and silence. This whole situation could have been handled a number of different ways that would have resulted in a more positive experience, but instead it has been handled with misdirection, lies, and a total like of communication. My only hope is that this review serves as a warning to other customers to avoid this location and that it lets the owners know that this level of service is not acceptable and will not go unanswered.
Jimmy John's is pretty rough anymore. I'd move along and pick something better that's a lot closer. It's not hard.
Atmosphere: 2
Food: 2
Service: 2
Just stopped in this evening to get a sub for a friend and told closed at 930. And then this guy became violent not knowing his shit. I suggest you vest these people that you hire. Seriously wanting to start something? Due better as a franchise in hiring
Three strikes and I refuse to let this one slide. My bread was so hard I couldnât bite the sandwich and no it was not toasted. I am out of money and still hungry because a âsandwich shop has rock hard bread.
Food: 1
Service: 1
Got my food delivered, didn't make my food correctly or give me all of my order, and just left it on the porch and didn't notify me that it was here, and it sat outside for 45 minutes in the hot sun, and the manager name is Bill, and I'm still hungry...
Atmosphere: 1
Food: 1
Service: 1
It was not a very nice place. Not clean. The sandwich i ordered wasn't worth what I had to pay for it.
Atmosphere: 1
Food: 1
Service: 1
I was a hair stylist for many years. When I couldn't get out of the shop, I would order. Gratefully I'd get my meal in a short time, and always perfect. In this industry we don't have a lot of time for ourselves, so having them around was helpful.
Drove to this location to see that whoever was working decided to close 20min early 5/21/25
Restaurantji Recommends
Didnât realize until I got home but the woman at the counter gave me someone elseâs lettuce wrap instead of my sandwich. Nowhere in the app to report it for a refund. Absolute waste of time and money
Apparently a plain cheese slim with extra bacon is too difficult. âLetâs add the avocado spread!â Bozos.
Terrible service, terrible food
Ordered pickup, and it was perfect! Fresh, plenty of ingredients, and ready when I got there. 10/10 team, much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Im here at the drive thru window right now watching him make my order while wearing the same gloves that he handled my cash with. How many other peopleâs cash, cards and computer screen's do you think he touches before he actually changes them out each time???
Atmosphere: 2
Food: 1
Service: 2
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