Subs here are solid. Never had a concern with the quality here if I can order what I want and it successfully gets delivered, which is rare.
In person service is good and friendly, however multiple times I have left because they are out of ingredients for the sub I want. Random stuff like bread, tuna, lettuce, etc. It happens, I guess.
The delivery service continues to leave much to be desired. Placed an order online a few months ago and they forgot my pickle. Wasn’t a big deal and again… things happen, so I just wrote it off as a loss.
This past weekend, I ordered their ‘Meal Deal’ which upgrades you to drinks and chips at no cost. I also paid additional to upgrade the drinks to bottles instead of fountain. This time they remembered my pickle, but forgot the drinks and chips. I immediately called in and they said they’d credit me back the charges for the chips and drinks. Charge finally cleared and no refund was given. Called in and they couldn’t find my order, despite me having the receipt info and order number. No refund was given and they couldn’t send me out the missing chips and drink. So now I have to find time to go in and pick them up… and I’m hesitant to believe I’ll be successful there without additional pushback.
Overall, frustrating because I love Jimmy John’s, however this location just can’t seem to figure out a complete order. So order in person to make sure you get what you want in advance or just don’t order at all.
Atmosphere: 1
Food: 4
Service: 2
Meg Jones
I've ordered from this Jimmy John's multiple times, and although sometimes it does take a little bit longer during peak hours, they always deliver and the food is always fresh. Recently, I admittedly placed my order within a half an hour of closing time, and they still delivered my food to me without any comments or disdain. I really do appreciate the work that these folks do and it makes my life much easier. Thank you all
Food: 5
Service: 4
Andrew Himelick
Server gave me a HEAPING serving of Tuna Salad! So generous. Bathroom was ok...
Atmosphere: 4
Food: 5
Service: 5
Chris Durrence
I work next door and ordered because they are supposed to be ‘freaky fast’ and about an hour and a half later, still no show. I missed my lunch hour and when I called to cancel my order, they were not apologetic.
Service: 1
Andrea Ellis
Every time I've been there the staff has been very polite. My food is correct every time & my order is ready fast.
Atmosphere: 5
Food: 5
Service: 5
jcotler26
Order placed almost an hour ago, not too big of a deal. The problem is they won’t answer their phone.
Service: 1
Sun Shine
Horrible online delivery experience. Order placed at 12 noon, not delivered until 1:05. Ridiculous wait time an hour after order placed. If you don't have the staff to deliver in timely manner , you shouldn't offer delivery. Highly Disappointed and extremely unsatisfied. Would not recommended this location. Have has troubles with this location before. Thought would give it another try. Horrible decision.
Food: 3
Service: 1
Erin
1) Every single time I've ordered from this store, it's taken 60 minutes or longer to arrive.
2) Once called me an hour after I ordered to tell me they had to cancel my order because they didn't have a driver on shift.
3) Found blue plastic in my potato salad.
4) Driver wears sweatshirt that says "just do it" with images of implements used for su*c*de (g*n, n**se, syringe). I've seen him in this shirt maybe 5 or 6 times. Not okay.
5) I placed an order 90 minutes ago and am still waiting. I called the store 35 minutes ago and was told the order was already out for delivery.
This will be my last order ever. All around bad experience.
Atmosphere: 1
Food: 3
Service: 1
Titus Lotz
had an absolute amazing experience after a long day of work. good food. good people. good place. (I’m a division one baseball player.)
Atmosphere: 5
Food: 5
Service: 5
Drake Brunner
Food was good, staff was nice, and they didn't bug me for a tip on a take-out order
I called ahead. for my meal. Everything was ready. These sandwiches are delicious. Normally I'm not a fan of cold sandwiches but, I've become addicted. They also sell theirBread by the loaf. I've never left there with the wrong sandwich or something missing from my meal.excellent !Thank you so much Jimmy Johns for fresh products. You've won me over❤️
Atmosphere: 5
Food: 5
Service: 5
Julie Betz
Girl named lily walked in had horrible work ethic and bad attitude. one of the employees that’s new asked her a question and she was very rude right in front of us (customers).
Atmosphere: 1
Food: 5
Service: 1
Zachary Lyons
Logan always delivers to me at my work, he’s always super quick and has a great attitude.
Atmosphere: 5
Food: 4
Service: 5
Aly Rae Bach
I actually have a genuine question. The app offers the options to "cut in half" and "add mayo packets" I select these options every single time. I have never had my sandwiches cut in half, and I have only received mayo packets once. I've been ordering once or twice a week from work for about 3 weeks now. Today I ordered the "giant" option and just got two long, not-cut-in-half sandwiches. I got a LOT of napkins, but no mayo packets. I dont really understand? Do you guys just kinda like make the sandwiches however YOU want? It's frustrating paying so much money for food expecting it to be as you ordered it and it's missing something or wrong. The first time I ordered, I asked for pickles and onions were added instead. I am allergic to onions. I communicated this issue via telljj and I haven't gotten a response. That part is truly absurd, considering I ordered pickles and instead something I'm allergic to was added. I just wanna understand how you operate so I understand how to get what I actually ordered.
Food: 2
Service: 2
Wildcards Rex
We went in to redeem my free sandwich for my birthday. The employee behind the counter went through the process and could not find my free sub. I showed him the email I received and that I redeemed the code to be on my account. He still couldn't "find it." So my wife and ordered since we were there anyway. He ended up giving us 15% off so we saved over $3. Would have been nice to get a free sub, but 15% off is something I guess.
Subs here are solid. Never had a concern with the quality here if I can order what I want and it successfully gets delivered, which is rare.
In person service is good and friendly, however multiple times I have left because they are out of ingredients for the sub I want. Random stuff like bread, tuna, lettuce, etc. It happens, I guess.
The delivery service continues to leave much to be desired. Placed an order online a few months ago and they forgot my pickle. Wasn’t a big deal and again… things happen, so I just wrote it off as a loss.
This past weekend, I ordered their ‘Meal Deal’ which upgrades you to drinks and chips at no cost. I also paid additional to upgrade the drinks to bottles instead of fountain. This time they remembered my pickle, but forgot the drinks and chips. I immediately called in and they said they’d credit me back the charges for the chips and drinks. Charge finally cleared and no refund was given. Called in and they couldn’t find my order, despite me having the receipt info and order number. No refund was given and they couldn’t send me out the missing chips and drink. So now I have to find time to go in and pick them up… and I’m hesitant to believe I’ll be successful there without additional pushback.
Overall, frustrating because I love Jimmy John’s, however this location just can’t seem to figure out a complete order. So order in person to make sure you get what you want in advance or just don’t order at all.
Atmosphere: 1
Food: 4
Service: 2
I've ordered from this Jimmy John's multiple times, and although sometimes it does take a little bit longer during peak hours, they always deliver and the food is always fresh. Recently, I admittedly placed my order within a half an hour of closing time, and they still delivered my food to me without any comments or disdain. I really do appreciate the work that these folks do and it makes my life much easier. Thank you all
Food: 5
Service: 4
Server gave me a HEAPING serving of Tuna Salad! So generous. Bathroom was ok...
Atmosphere: 4
Food: 5
Service: 5
I work next door and ordered because they are supposed to be ‘freaky fast’ and about an hour and a half later, still no show. I missed my lunch hour and when I called to cancel my order, they were not apologetic.
Service: 1
Every time I've been there the staff has been very polite. My food is correct every time & my order is ready fast.
Atmosphere: 5
Food: 5
Service: 5
Order placed almost an hour ago, not too big of a deal. The problem is they won’t answer their phone.
Service: 1
Horrible online delivery experience. Order placed at 12 noon, not delivered until 1:05. Ridiculous wait time an hour after order placed. If you don't have the staff to deliver in timely manner , you shouldn't offer delivery. Highly Disappointed and extremely unsatisfied. Would not recommended this location. Have has troubles with this location before. Thought would give it another try. Horrible decision.
Food: 3
Service: 1
1) Every single time I've ordered from this store, it's taken 60 minutes or longer to arrive.
2) Once called me an hour after I ordered to tell me they had to cancel my order because they didn't have a driver on shift.
3) Found blue plastic in my potato salad.
4) Driver wears sweatshirt that says "just do it" with images of implements used for su*c*de (g*n, n**se, syringe). I've seen him in this shirt maybe 5 or 6 times. Not okay.
5) I placed an order 90 minutes ago and am still waiting. I called the store 35 minutes ago and was told the order was already out for delivery.
This will be my last order ever. All around bad experience.
Atmosphere: 1
Food: 3
Service: 1
had an absolute amazing experience after a long day of work. good food. good people. good place. (I’m a division one baseball player.)
Atmosphere: 5
Food: 5
Service: 5
Food was good, staff was nice, and they didn't bug me for a tip on a take-out order
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I called ahead. for my meal. Everything was ready. These sandwiches are delicious. Normally I'm not a fan of cold sandwiches but, I've become addicted. They also sell theirBread by the loaf. I've never left there with the wrong sandwich or something missing from my meal.excellent !Thank you so much Jimmy Johns for fresh products. You've won me over❤️
Atmosphere: 5
Food: 5
Service: 5
Girl named lily walked in had horrible work ethic and bad attitude. one of the employees that’s new asked her a question and she was very rude right in front of us (customers).
Atmosphere: 1
Food: 5
Service: 1
Logan always delivers to me at my work, he’s always super quick and has a great attitude.
Atmosphere: 5
Food: 4
Service: 5
I actually have a genuine question. The app offers the options to "cut in half" and "add mayo packets" I select these options every single time. I have never had my sandwiches cut in half, and I have only received mayo packets once. I've been ordering once or twice a week from work for about 3 weeks now. Today I ordered the "giant" option and just got two long, not-cut-in-half sandwiches. I got a LOT of napkins, but no mayo packets. I dont really understand? Do you guys just kinda like make the sandwiches however YOU want? It's frustrating paying so much money for food expecting it to be as you ordered it and it's missing something or wrong. The first time I ordered, I asked for pickles and onions were added instead. I am allergic to onions. I communicated this issue via telljj and I haven't gotten a response. That part is truly absurd, considering I ordered pickles and instead something I'm allergic to was added. I just wanna understand how you operate so I understand how to get what I actually ordered.
Food: 2
Service: 2
We went in to redeem my free sandwich for my birthday. The employee behind the counter went through the process and could not find my free sub. I showed him the email I received and that I redeemed the code to be on my account. He still couldn't "find it." So my wife and ordered since we were there anyway. He ended up giving us 15% off so we saved over $3. Would have been nice to get a free sub, but 15% off is something I guess.
Atmosphere: 3
Food: 3
Service: 3
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