Easily the worst jimmy John’s in Ohio for online and drive through. Seems like you have to go in person and guide them to do their jobs correctly. 9 out of 10 times you aren’t going to get what you order. I stopped ordering avocado spread cause I’ll get charged and not get it. I don’t order sides cause they wont add it unless I walk in to make sure. I bet your thinking well I can call and get my money back, not so fast my friend. Only a manager can do that and they might be there from 11-3, called twice and said no manager but they could help me out and credit my account for the things they messed up and when I looked that didn’t even happen.
Service: 1
Sarah Pierce
I’ve never had a bad experience at this location. That includes drive thru, in store, party boxes, order ahead, everything. Excellent staff, thank you!
Atmosphere: 5
Food: 5
Service: 5
Francie Coner
I eat here often because it's super clean, fast, and the people who work here are so polite and so hard-working. Plus, they get my order right every time.It's a pleasure to eat here. Hey Siri, what's the date today, A special shout out to the people who are working this evening on September 10, they are exceptional.
Atmosphere: 5
Food: 5
Service: 5
Joelle New
This food looked horrible! I only got 2 PCs of bacon on my club Lulu!! Why is it when I order online I have to wait 45 min and I can go get it in the drive thru at that moment? My second Lulu only has half the turkey on it
Atmosphere: 2
Food: 1
Service: 1
Fonshell Banks
If I could give no stories I would. Both the managers were absolutely horrible . And one of the managers think because she's been there for 3 years she knows every single customer and transaction that has happened. And if that was true she would have known that I was there in May. Well because the so-called managers have no managerial skills I canceled my order and went to Jersey Mike's. At least they know how to treat customers. There was two female managers one was black one was white they both need to go back through training. This was a little after noon.
Atmosphere: 1
Food: 1
Service: 1
Brady Cass
Slow as hell. Took 20 minutes to get from the menu board to the window. Worst drive through experience I’ve ever had
Atmosphere: 1
Food: 3
Service: 1
Jen R
They were very accommodating! Just as we ordered they lost power. 😣 they still prepared our food to the best of their abilities
Atmosphere: 4
Food: 5
Service: 5
T Brewer
Food was great, as always. Employees were professional, even when dealing with Karen-like customers.
Atmosphere: 5
Food: 5
Service: 5
Zachariah Braithwaite
Have never had a good order from here. Ordered pickup through uber eats and one of my sandwiches was a complete mess. Literally no meat or cheese, soaked in ranch dressing, and completely inedible. Never go to this location. This location always makes mistakes on orders. Go somewhere else.
Atmosphere: 1
Food: 1
Service: 3
Desiree Rousculp
Cashier couldn't even stand up to take our order laid across the counter. Didn't greet us either. I said to him hi how are you? Still didn't stand up. Took our order no thank or anything. Guess customer service isn't a Jimmy John's thing.
If this place is consistent about one thing it's slowness would be it.
Service: 1
Nickalous Babics
Ordered a delivery order at 7PM and 9PM hits no food or reason. Call them to be told they don’t do delivery and want me to change my payment from cash to credit. They called me at 8 while I was at work with customers. No voicemail and it was an unknown number. No solution or reason just BS. So if you wanna be disappointed go for it, otherwise save your time because there freaky fast is no more
Melody Ross
I love the fact that they're selling hot subs Now. all the staff is very nice
Tammy Vandergriff
Certain subs you could not heat and did not have a good flavor.
Mike Z
Drive-through order, handed us someone else's order. Did not have time to go back and return. Submitted complaint but never received response. This is a very poor JJ location.
Easily the worst jimmy John’s in Ohio for online and drive through. Seems like you have to go in person and guide them to do their jobs correctly. 9 out of 10 times you aren’t going to get what you order. I stopped ordering avocado spread cause I’ll get charged and not get it. I don’t order sides cause they wont add it unless I walk in to make sure. I bet your thinking well I can call and get my money back, not so fast my friend. Only a manager can do that and they might be there from 11-3, called twice and said no manager but they could help me out and credit my account for the things they messed up and when I looked that didn’t even happen.
Service: 1
I’ve never had a bad experience at this location. That includes drive thru, in store, party boxes, order ahead, everything. Excellent staff, thank you!
Atmosphere: 5
Food: 5
Service: 5
I eat here often because it's super clean, fast, and the people who work here are so polite and so hard-working. Plus, they get my order right every time.It's a pleasure to eat here. Hey Siri, what's the date today, A special shout out to the people who are working this evening on September 10, they are exceptional.
Atmosphere: 5
Food: 5
Service: 5
This food looked horrible!
I only got 2 PCs of bacon on my club Lulu!!
Why is it when I order online I have to wait 45 min and I can go get it in the drive thru at that moment?
My second Lulu only has half the turkey on it
Atmosphere: 2
Food: 1
Service: 1
If I could give no stories I would. Both the managers were absolutely horrible . And one of the managers think because she's been there for 3 years she knows every single customer and transaction that has happened. And if that was true she would have known that I was there in May. Well because the so-called managers have no managerial skills I canceled my order and went to Jersey Mike's. At least they know how to treat customers. There was two female managers one was black one was white they both need to go back through training. This was a little after noon.
Atmosphere: 1
Food: 1
Service: 1
Slow as hell. Took 20 minutes to get from the menu board to the window. Worst drive through experience I’ve ever had
Atmosphere: 1
Food: 3
Service: 1
They were very accommodating! Just as we ordered they lost power. 😣 they still prepared our food to the best of their abilities
Atmosphere: 4
Food: 5
Service: 5
Food was great, as always.
Employees were professional, even when dealing with Karen-like customers.
Atmosphere: 5
Food: 5
Service: 5
Have never had a good order from here. Ordered pickup through uber eats and one of my sandwiches was a complete mess. Literally no meat or cheese, soaked in ranch dressing, and completely inedible. Never go to this location. This location always makes mistakes on orders. Go somewhere else.
Atmosphere: 1
Food: 1
Service: 3
Cashier couldn't even stand up to take our order laid across the counter. Didn't greet us either. I said to him hi how are you? Still didn't stand up. Took our order no thank or anything. Guess customer service isn't a Jimmy John's thing.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
If this place is consistent about one thing it's slowness would be it.
Service: 1
Ordered a delivery order at 7PM and 9PM hits no food or reason. Call them to be told they don’t do delivery and want me to change my payment from cash to credit. They called me at 8 while I was at work with customers. No voicemail and it was an unknown number. No solution or reason just BS. So if you wanna be disappointed go for it, otherwise save your time because there freaky fast is no more
I love the fact that they're selling hot subs Now.
all the staff is very nice
Certain subs you could not heat and did not have a good flavor.
Drive-through order, handed us someone else's order. Did not have time to go back and return. Submitted complaint but never received response. This is a very poor JJ location.
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