The food's not bad, and the atmosphere is as good as you can expect in the inner city. The problem is the service. I've been to this location many times since I work nearby. Sometimes they're too slow (even though they often have a lot of employees standing around with seemingly nothing to do). Sometimes they're not slow but they don't follow the directions and end up botching the order. It definitely seems to be a management issue. Some of the employees blatantly shirk off work, some of them work hard but can't seem to remember what comes on what sandwich. I've never once seen any sort of manager directing employees. It seems like a very disorganized bunch, which is a shame, because the ingredients are good and it's in a convenient location around a college campus. It could really be a great place if the management took better care of it.
Atmosphere: 2
Food: 3
Service: 1
Alex V
Will never patronize a Jimmy Johns again for the rest of my life. They pulled a bait & switch with the Toasted Sandwich promotion that nobody was able to redeem. Inexcusable and epic fail by what I assume was an attempt to increase sales. Also the food is mid anyway.
Atmosphere: 1
Food: 1
Service: 1
Kirby Smith
I’ve been a regular for about 9 months now and throughout that time there have been 2 different crews on-staff. Both crews had amazing customer service and the food is always good. I’ll definitely continue to be a regular.
Atmosphere: 5
Food: 5
Service: 5
Lori Howard
Always such a delightful staff ready to greet you and take your order.
Dietary restrictions: They have gluten free sub buns!!!
Atmosphere: 5
Food: 5
Service: 5
Juan H
The photo speaks for itself...do you want to order that? It is a Tuna sandwich if you couldn't tell...I barely could.
Food: 1
Nicole Marshall
I went in to this location today and was pleasantly surprised. It was clean and there was a man behind the counter conduction business like a boss. The crew seemed to run like a well oiled machine. I got the #9 and I typically don’t like tomatoes, but man o man these were fresh!!! I will be making sure to stop here more often!
Atmosphere: 5
Food: 5
Service: 5
Maudia Patterson
Placed delivery order at 11am for 11:45 delivery (3mins away). I called at 11:45am cause the order hadn't been delivered. The worker on the phone goes oh there was a large order in front of your yours " so it ain't ready" I asked to speak to a manager . She informs me of this large oder and I asked "was anyone going to inform the customer of the delay " she replied oh I had the driver call you .. no ma'am you didn't that why im calling. When can I expect my order not for 20 mins. I arrive to the store to pick up the office lunch order and its not even being prepared! from manager to manger i would of called and informed my customers of the delay.. this is the 2nd chance we've given them after the last time loosing an entire order ! This is the last time . Freaky SLOW !
Mrs Bolen
Took 2 newbies to Jimmy Johns for the 1st time. New (or untrained) & unfriendly employee at register. Was anything but freaky fast. Highly disappointed fortheir first time at JJ.
Atmosphere: 4
Food: 5
Service: 4
Shannon Williams
The music was so loud in there I couldn’t hear the lady and she couldn’t hear us. We said no onion and they put onions on. I said 3 times I couldn’t hear her and there was no effort made to turn down the music.
Atmosphere: 3
Food: 3
Service: 3
Tony Killian
The music was up so loud at lunch I couldn't hear the cashier, resulting in them not getting my order correct.
So i placed a delivery order at 12:15pm never got any notification about it getting delivered. So i call at 1:10 pm i get placed on hold they dont get back so i call again and a lady answers and I tell her i placed an order over 40 mins ago and she tells me they haven't even started making it. And I tell her to cancel it because my lunch time will be over. And she says to call back tmrw to get my money refunded. So supposedly it was canceled and i was gonna call back tmrw. I get a call now at 5pm saying that my order is being picked up with uber and delivered. Mind you i canceled it and im not at work anymore at 5pm i ordered at 12pm. This is honestly the worst experience ever. So i call the store and they say they can’t do anything about it to call back when the manager is there. Like why fulfill a order i canceled. I told the uber driver to keep it because i’m not even there anymore. This is so frustrating. I hope i get my money back
Atmosphere: 1
Food: 1
Service: 2
Gavin Craig
They have gotten my order wrong more times than they have gotten it right, and they never do anything about it when I call. Sometimes they will explicitly lie, and say they'll send a new sandwich and then they won't. By the time I call back the person who I talked to has left. Terrible service.
Atmosphere: 1
Food: 2
Service: 1
Monica Johnson
Thank you so much to this location for taking a small error and going above and beyond with taking care of me. Especially to the manager and delivery person that helped me today, Monday 5/20, your kindness and actions are very much appreciated and needed today. Everyone is so kind and positive at this location, if you’re in the area please check them out. In addition my sandwichs were both made correct and tasted amazing, thank you so much! Take care!
Atmosphere: 5
Food: 5
Service: 5
Jerry Rutland
Very slow delivery.Over 45 minutesWrong items delivered.Ugh.I should have read the reviews before ordering and saved time and ordered elsewhereThe wrap was stale and dry.Very poorly done.
Food: 3
Service: 1
Jordan Garber
the worst ever lmao they like purposely mess your order up
The food's not bad, and the atmosphere is as good as you can expect in the inner city. The problem is the service. I've been to this location many times since I work nearby. Sometimes they're too slow (even though they often have a lot of employees standing around with seemingly nothing to do). Sometimes they're not slow but they don't follow the directions and end up botching the order. It definitely seems to be a management issue. Some of the employees blatantly shirk off work, some of them work hard but can't seem to remember what comes on what sandwich. I've never once seen any sort of manager directing employees. It seems like a very disorganized bunch, which is a shame, because the ingredients are good and it's in a convenient location around a college campus. It could really be a great place if the management took better care of it.
Atmosphere: 2
Food: 3
Service: 1
Will never patronize a Jimmy Johns again for the rest of my life. They pulled a bait & switch with the Toasted Sandwich promotion that nobody was able to redeem. Inexcusable and epic fail by what I assume was an attempt to increase sales. Also the food is mid anyway.
Atmosphere: 1
Food: 1
Service: 1
I’ve been a regular for about 9 months now and throughout that time there have been 2 different crews on-staff. Both crews had amazing customer service and the food is always good. I’ll definitely continue to be a regular.
Atmosphere: 5
Food: 5
Service: 5
Always such a delightful staff ready to greet you and take your order.
Dietary restrictions: They have gluten free sub buns!!!
Atmosphere: 5
Food: 5
Service: 5
The photo speaks for itself...do you want to order that? It is a Tuna sandwich if you couldn't tell...I barely could.
Food: 1
I went in to this location today and was pleasantly surprised. It was clean and there was a man behind the counter conduction business like a boss. The crew seemed to run like a well oiled machine. I got the #9 and I typically don’t like tomatoes, but man o man these were fresh!!! I will be making sure to stop here more often!
Atmosphere: 5
Food: 5
Service: 5
Placed delivery order at 11am for 11:45 delivery (3mins away). I called at 11:45am cause the order hadn't been delivered. The worker on the phone goes oh there was a large order in front of your yours " so it ain't ready" I asked to speak to a manager . She informs me of this large oder and I asked "was anyone going to inform the customer of the delay " she replied oh I had the driver call you .. no ma'am you didn't that why im calling. When can I expect my order not for 20 mins. I arrive to the store to pick up the office lunch order and its not even being prepared! from manager to manger i would of called and informed my customers of the delay.. this is the 2nd chance we've given them after the last time loosing an entire order ! This is the last time . Freaky SLOW !
Took 2 newbies to Jimmy Johns for the 1st time. New (or untrained) & unfriendly employee at register. Was anything but freaky fast. Highly disappointed fortheir first time at JJ.
Atmosphere: 4
Food: 5
Service: 4
The music was so loud in there I couldn’t hear the lady and she couldn’t hear us. We said no onion and they put onions on. I said 3 times I couldn’t hear her and there was no effort made to turn down the music.
Atmosphere: 3
Food: 3
Service: 3
The music was up so loud at lunch I couldn't hear the cashier, resulting in them not getting my order correct.
Atmosphere: 1
Food: 4
Service: 2
Restaurantji Recommends
So i placed a delivery order at 12:15pm never got any notification about it getting delivered. So i call at 1:10 pm i get placed on hold they dont get back so i call again and a lady answers and I tell her i placed an order over 40 mins ago and she tells me they haven't even started making it. And I tell her to cancel it because my lunch time will be over. And she says to call back tmrw to get my money refunded. So supposedly it was canceled and i was gonna call back tmrw. I get a call now at 5pm saying that my order is being picked up with uber and delivered. Mind you i canceled it and im not at work anymore at 5pm i ordered at 12pm. This is honestly the worst experience ever. So i call the store and they say they can’t do anything about it to call back when the manager is there. Like why fulfill a order i canceled. I told the uber driver to keep it because i’m not even there anymore. This is so frustrating. I hope i get my money back
Atmosphere: 1
Food: 1
Service: 2
They have gotten my order wrong more times than they have gotten it right, and they never do anything about it when I call. Sometimes they will explicitly lie, and say they'll send a new sandwich and then they won't. By the time I call back the person who I talked to has left. Terrible service.
Atmosphere: 1
Food: 2
Service: 1
Thank you so much to this location for taking a small error and going above and beyond with taking care of me. Especially to the manager and delivery person that helped me today, Monday 5/20, your kindness and actions are very much appreciated and needed today. Everyone is so kind and positive at this location, if you’re in the area please check them out. In addition my sandwichs were both made correct and tasted amazing, thank you so much! Take care!
Atmosphere: 5
Food: 5
Service: 5
Very slow delivery.Over 45 minutesWrong items delivered.Ugh.I should have read the reviews before ordering and saved time and ordered elsewhereThe wrap was stale and dry.Very poorly done.
Food: 3
Service: 1
the worst ever lmao they like purposely mess your order up
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