Just save yourself the trouble and go next door to Si Señor Peruvian Sandwiches. The service is polite and quick! The sandwiches are incredible, the homemade chips were my favorite thing on the menu, such a nice surprise!
Hanna Smith
It’s my birthday and i made an account with them like they asked me to and the guy speaking to me was talking so low i could barely hear him .. they said a free sandwich couldn’t happen for my birthday and simply were unapologetic and careless about making something work though i signed up and went out of my way .. neither of the workers said happy birthday either I’m just a little bitter right now. I’m gonna go get a free sandwich from a place that will make something happen for my special day.
Atmosphere: 1
Food: 1
Service: 1
Todd Hallowell
Ordered a simple sandwich and 40 minutes later I didn't have it. I'm two mins away from this location. When I called the person answering the phone was curt and abrupt. Told me the driver was walking in now. 15 mins after that I still had no sandwich. So much for freaky fast.
Service: 1
Maggie Taylor
workers are unbelievably rude and yell at customers for no reason. avoid this location
Atmosphere: 1
Service: 1
Soul Candy
I would like a manager to contact me or tell me how to contact them) for the unacceptable service I received today. For one, no one spoke to me when I walked in. They literally just stared at me so I spoke first. What pissed me off the most was that they had no change and told me to walk to the restaurant next door for change. When I asked if I would be discounted for the inconvenience (after already being upcharged for something I'm not normally upcharged for) she had an attitude and said I don't have to get my sandwich since I didn't receive it yet. I went to get change next door and when she opened the drawer she literally had change in there!!! Then when I asked for a bag, she told me I could grab it myself. Everything about this was unprofessional and rude, especially since I'm someone that comes to jimmy johns all the time and polite to everyone.
Atmosphere: 2
Service: 1
Betty D
The sandwich had a small scent of lotion/soap to it and I could taste the soapiness, but it's a minor feeling. Good to know they're washing the dish trays but your sandwich might have a small soapy taste.
I found the 3 cucumbers total in my sandwich more of an issue. The lettuce was plentiful but the number of cucumbers were a bit pitiful :(
Atmosphere: 4
Food: 3
Service: 4
Phenomenal
Great place, affordable price in Ohio for a conference and this place has been my saving grace…. The food is fresh , customer service is great ! If I am ever in Columbus, Ohio again, this will be my to go place.
Atmosphere: 5
Food: 5
Service: 5
Wendy B
The service here is spectacular! All the employees are quick, efficient and polite - even when it's super busy (which is most weekdays since this is an Arena location in downtown Columbus). My order was 100% correct. The store was spotless as well.
Vegetarian options: Select yiur own ingredients.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: BBQ Chips, The Pepe, Chips, French Bread
Jeff Sharratt
Service was slow as molasses and they didn’t even get the order right. I can’t imagine how bad this place would be if there was an event going on at one of the nearby areas. The place was really clean tho.
Atmosphere: 3
Food: 3
Service: 1
Steve
Was first time and last time visit to this location. Employee on the phone every other word was the "f" word other employee bantering back and forth with him. Place was filling up with customers since it was a hockey night. The employee on the phone was wearing gloves when he decided to help he never changed gloves before making sandwiches. All customers were rolling their eyes and shaking their heads. Was totally ridiculous customer service. I asked for a manager was told none was working.
I was in town due to a concert, and because we ended up being late getting downtown, all the restaurants had too long of a wait. We decided to try Jimmy John's, and even though there was a lot of people inside, it's fast food so how long could it take?Forever.We waited for about an hour (maybe 50-60 min) and we had finally reached the front, but we had been at the front for a while. A good 10 min at LEAST. Our orders were not taken. We were not acknowledged. We were complaining amongst ourselves about how we noticed that one of only two (TWO!!!!! ON THE DAY OF A CONCERT RIGHT ACROSS THE STREET????? And originally there was only one employee. The other one was sitting in the back of the room slicing cheese. I'm sure that's important but it was very not helpful in the moment) employees was ONLY doing mobile orders. Some people who had recently come in mobile ordered so they could sit down, and they got their food before we were even spoken to. Finally after a bit over an hour, the employee told us flatly that she will only be going mobile orders and will not even take our order until she finishes the last one and another doesn't come in, so we should just leave. She's very rude about it though, not nice in the slightest. Keep in mind at this point we had still not spoken to her. Or complained to her. Additionally, she was moving rather slow and didn't seem to care about anyone in the room except herself and the mobile orders. But at this point many of us have caught on to this and so several mobiles kept coming in at once. We ended up deciding to leave because of this, and we spent a lot of money on stadium food that we wouldn't have had to do had this location been properly staffed and actually HELPING THE PHYSICAL PATRONS!! This ruined my night for a couple HOURS afterwards.Thanks Jimmy John's ?Genuinely never coming back... to any location.
Atmosphere: 1
Food: 1
Service: 1
jeff bradley
I got violently ill
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: The Pepe
George Rossano
This location is horribly run. Went several times over a few days while at a weeklong event at the Nationwide arena. The service was horrible every time. We took takeout. The seating area is kind of dumpy. Paid for extras, but they were left out. Asked for no mayo and got mayo. Asked for sandwiches cut, and got uncut. Some of the staff argumentative. Some of the staff move in slow motion.
Atmosphere: 3
Food: 4
Service: 1
Connie Brannan
Walked into the restaurant, the music was so loud. The person taking the order could not here us when we ordered. We spent over 80.00 and all the sandwiches were incorrectly made. We threw most of meals away. It took us over 1/2 hour to get our meals. It was a very bad experience and hopefully all jimmy johns are not like this. . If it was a sit down I could have understood the time frame but for fast food this was a horrible time. The employees were dancing. They were busy andhad one person making the sandwiches, all the rest were goofing around. We did not receive napkins finally had to ask for them. I would never recommend this place. Due to this experience I am thinking of writing a letter to corporate.
Atmosphere: 1
Food: 1
Service: 1
Des Minnick
I went to Jimmy John's to get a Turkey Tom with double meat and cheese at 245p on 2/2/24. I waited almost 15 minutes before i was able to place my order. One person was taking orders at the register and the other person was talking on her personal phone and no one was making the sandwiches. Jeswuan at the register had to yell out for sandwich makers to the line. There were five people in front of me. So I waited another 15-20 minutes for my food to be made. I got my food and went back to work. Upon opening my food up I noticed they didn't give me the double meat I paid for. I went back to Jimmy Johns and told the assistant manager and she took my sandwich and put more meat on the sandwich and that was it. I typically don't eat at Jimmy Johns and I wont be patronizing them again.
Just save yourself the trouble and go next door to Si Señor Peruvian Sandwiches. The service is polite and quick! The sandwiches are incredible, the homemade chips were my favorite thing on the menu, such a nice surprise!
It’s my birthday and i made an account with them like they asked me to and the guy speaking to me was talking so low i could barely hear him .. they said a free sandwich couldn’t happen for my birthday and simply were unapologetic and careless about making something work though i signed up and went out of my way .. neither of the workers said happy birthday either I’m just a little bitter right now. I’m gonna go get a free sandwich from a place that will make something happen for my special day.
Atmosphere: 1
Food: 1
Service: 1
Ordered a simple sandwich and 40 minutes later I didn't have it. I'm two mins away from this location. When I called the person answering the phone was curt and abrupt. Told me the driver was walking in now. 15 mins after that I still had no sandwich. So much for freaky fast.
Service: 1
workers are unbelievably rude and yell at customers for no reason. avoid this location
Atmosphere: 1
Service: 1
I would like a manager to contact me or tell me how to contact them) for the unacceptable service I received today. For one, no one spoke to me when I walked in. They literally just stared at me so I spoke first. What pissed me off the most was that they had no change and told me to walk to the restaurant next door for change. When I asked if I would be discounted for the inconvenience (after already being upcharged for something I'm not normally upcharged for) she had an attitude and said I don't have to get my sandwich since I didn't receive it yet. I went to get change next door and when she opened the drawer she literally had change in there!!! Then when I asked for a bag, she told me I could grab it myself. Everything about this was unprofessional and rude, especially since I'm someone that comes to jimmy johns all the time and polite to everyone.
Atmosphere: 2
Service: 1
The sandwich had a small scent of lotion/soap to it and I could taste the soapiness, but it's a minor feeling. Good to know they're washing the dish trays but your sandwich might have a small soapy taste.
I found the 3 cucumbers total in my sandwich more of an issue. The lettuce was plentiful but the number of cucumbers were a bit pitiful :(
Atmosphere: 4
Food: 3
Service: 4
Great place, affordable price in Ohio for a conference and this place has been my saving grace…. The food is fresh , customer service is great ! If I am ever in Columbus, Ohio again, this will be my to go place.
Atmosphere: 5
Food: 5
Service: 5
The service here is spectacular! All the employees are quick, efficient and polite - even when it's super busy (which is most weekdays since this is an Arena location in downtown Columbus). My order was 100% correct. The store was spotless as well.
Vegetarian options: Select yiur own ingredients.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: BBQ Chips, The Pepe, Chips, French Bread
Service was slow as molasses and they didn’t even get the order right. I can’t imagine how bad this place would be if there was an event going on at one of the nearby areas. The place was really clean tho.
Atmosphere: 3
Food: 3
Service: 1
Was first time and last time visit to this location. Employee on the phone every other word was the "f" word other employee bantering back and forth with him. Place was filling up with customers since it was a hockey night. The employee on the phone was wearing gloves when he decided to help he never changed gloves before making sandwiches. All customers were rolling their eyes and shaking their heads. Was totally ridiculous customer service. I asked for a manager was told none was working.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I was in town due to a concert, and because we ended up being late getting downtown, all the restaurants had too long of a wait. We decided to try Jimmy John's, and even though there was a lot of people inside, it's fast food so how long could it take?Forever.We waited for about an hour (maybe 50-60 min) and we had finally reached the front, but we had been at the front for a while. A good 10 min at LEAST. Our orders were not taken. We were not acknowledged. We were complaining amongst ourselves about how we noticed that one of only two (TWO!!!!! ON THE DAY OF A CONCERT RIGHT ACROSS THE STREET????? And originally there was only one employee. The other one was sitting in the back of the room slicing cheese. I'm sure that's important but it was very not helpful in the moment) employees was ONLY doing mobile orders. Some people who had recently come in mobile ordered so they could sit down, and they got their food before we were even spoken to. Finally after a bit over an hour, the employee told us flatly that she will only be going mobile orders and will not even take our order until she finishes the last one and another doesn't come in, so we should just leave. She's very rude about it though, not nice in the slightest. Keep in mind at this point we had still not spoken to her. Or complained to her. Additionally, she was moving rather slow and didn't seem to care about anyone in the room except herself and the mobile orders. But at this point many of us have caught on to this and so several mobiles kept coming in at once. We ended up deciding to leave because of this, and we spent a lot of money on stadium food that we wouldn't have had to do had this location been properly staffed and actually HELPING THE PHYSICAL PATRONS!! This ruined my night for a couple HOURS afterwards.Thanks Jimmy John's ?Genuinely never coming back... to any location.
Atmosphere: 1
Food: 1
Service: 1
I got violently ill
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: The Pepe
This location is horribly run. Went several times over a few days while at a weeklong event at the Nationwide arena. The service was horrible every time. We took takeout. The seating area is kind of dumpy. Paid for extras, but they were left out. Asked for no mayo and got mayo. Asked for sandwiches cut, and got uncut. Some of the staff argumentative. Some of the staff move in slow motion.
Atmosphere: 3
Food: 4
Service: 1
Walked into the restaurant, the music was so loud. The person taking the order could not here us when we ordered. We spent over 80.00 and all the sandwiches were incorrectly made. We threw most of meals away. It took us over 1/2 hour to get our meals. It was a very bad experience and hopefully all jimmy johns are not like this. . If it was a sit down I could have understood the time frame but for fast food this was a horrible time. The employees were dancing. They were busy andhad one person making the sandwiches, all the rest were goofing around. We did not receive napkins finally had to ask for them. I would never recommend this place. Due to this experience I am thinking of writing a letter to corporate.
Atmosphere: 1
Food: 1
Service: 1
I went to Jimmy John's to get a Turkey Tom with double meat and cheese at 245p on 2/2/24. I waited almost 15 minutes before i was able to place my order. One person was taking orders at the register and the other person was talking on her personal phone and no one was making the sandwiches. Jeswuan at the register had to yell out for sandwich makers to the line. There were five people in front of me. So I waited another 15-20 minutes for my food to be made. I got my food and went back to work. Upon opening my food up I noticed they didn't give me the double meat I paid for. I went back to Jimmy Johns and told the assistant manager and she took my sandwich and put more meat on the sandwich and that was it. I typically don't eat at Jimmy Johns and I wont be patronizing them again.
Atmosphere: 3
Food: 2
Service: 2
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