The Christmas Grinch has a name... Kroger in the Brewery District... I have been relying on their pickup and delivery service since my brain injuries, but this week they accepted an order for delivery on Thursday, then moved to Friday, then moved to Saturday, then cancelled without notice or offer to reschedule. (I know, you might be thinking it's due to weather, but they are fulfilling orders placed after mine and in fact they can't even find my order now, and weren't interested in order # or screen shot). The multiple people I spoke with on the phone (including management) had zero interest in helping and some didn't even know Kroger offered delivery. They also had zero interest in any solution, even a pick up order before Monday. My physical limitations were also of no interest (by the way, don't rely on using an electric cart at that store...they are usually all taken by able bodied "joy riders") I'm trying to serve a few people for Christmas Eve and can't drive or Uber to Kroger and do it myself due to physical challenges and they won't even offer to set up a pick-up. They could care less. May the Universe reward them justly, and may the people I spoke with tonight find it in their heart to rejoin the human race. Oh and I'm a paid Kroger "Boost" member, so what I have described is their "premium" level of customer service.
Samiah A. Deleon
Tasty treats
Molly Schluer
It a good place to do grocery shopping
Eric Hill
Customer service SUCKS !!
Geneva Chapman
Kroger is the only grocer I promote due to the variety of products and items I like. However, I've been sitting in the kitchen waiting for a delivery for 3 hours and just found that I that smaller amounts may wait up to five hours.
Jim Gibb
great store i just wish more customers would wear masks and your Starbucks worker are great too.you need to let people give them tips.
Jeff Hooten
3 checkout lines open on MLK Day. On one end, 6/6 U-scans working; on the other side, 4/6 working. The new ones were not open at all. There were plenty of employees in everyone’s way in practically every aisle. Can’t one babysit the BRAND NEW set of U-scans? Ridiculous.
Matthew Scott Bergman
lines routinely stretch to to opposite side of the store at checkout. HIRE MORE PEOPLE. Having heavy customer traffic throughout the week in the evening is NOT new news. WAKE UP!
Live bugs in produce! I just shared a video. The manager on duty didn't seem to care so I'm posting this now. Maybe he will learn that a little customer service could save a ton of embarrassment.
Nick Fala
I am easy going and pretty easy to please, but I just can't get over the bad service here. I used to shop mostly at Kroger but did start to visit Market District more during the rearrangement of the store. Around the same time, I had a negative experience in the meat department when I asked if you had London Broil and one of the employees told me “if it's out there we have it, if not, we don't.†Great. So I didn't go back for a while, preferring Market District. Today, I visi
Samuel Camacho
What can I saw always open always the right price!
love this place so much, they give me money
The Christmas Grinch has a name... Kroger in the Brewery District... I have been relying on their pickup and delivery service since my brain injuries, but this week they accepted an order for delivery on Thursday, then moved to Friday, then moved to Saturday, then cancelled without notice or offer to reschedule. (I know, you might be thinking it's due to weather, but they are fulfilling orders placed after mine and in fact they can't even find my order now, and weren't interested in order # or screen shot). The multiple people I spoke with on the phone (including management) had zero interest in helping and some didn't even know Kroger offered delivery. They also had zero interest in any solution, even a pick up order before Monday. My physical limitations were also of no interest (by the way, don't rely on using an electric cart at that store...they are usually all taken by able bodied "joy riders") I'm trying to serve a few people for Christmas Eve and can't drive or Uber to Kroger and do it myself due to physical challenges and they won't even offer to set up a pick-up. They could care less. May the Universe reward them justly, and may the people I spoke with tonight find it in their heart to rejoin the human race. Oh and I'm a paid Kroger "Boost" member, so what I have described is their "premium" level of customer service.
Tasty treats
It a good place to do grocery shopping
Customer service SUCKS !!
Kroger is the only grocer I promote due to the variety of products and items I like. However, I've been sitting in the kitchen waiting for a delivery for 3 hours and just found that I that smaller amounts may wait up to five hours.
great store i just wish more customers would wear masks and your Starbucks worker are great too.you need to let people give them tips.
3 checkout lines open on MLK Day. On one end, 6/6 U-scans working; on the other side, 4/6 working. The new ones were not open at all. There were plenty of employees in everyone’s way in practically every aisle. Can’t one babysit the BRAND NEW set of U-scans? Ridiculous.
lines routinely stretch to to opposite side of the store at checkout. HIRE MORE PEOPLE. Having heavy customer traffic throughout the week in the evening is NOT new news. WAKE UP!
Great and friendly staff Love Starbucks
Restaurantji Recommends
The Kroger Plus® Rewards program & the prices
Live bugs in produce! I just shared a video. The manager on duty didn't seem to care so I'm posting this now. Maybe he will learn that a little customer service could save a ton of embarrassment.
I am easy going and pretty easy to please, but I just can't get over the bad service here. I used to shop mostly at Kroger but did start to visit Market District more during the rearrangement of the store. Around the same time, I had a negative experience in the meat department when I asked if you had London Broil and one of the employees told me “if it's out there we have it, if not, we don't.†Great. So I didn't go back for a while, preferring Market District. Today, I visi
What can I saw always open always the right price!
Nice new renovated store.
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