Old food and cold. The meat hard and taste like burn, tomato look nasty and old and the lettuce , that's not the one they supposed to use.
And employees with no customer service.
Atmosphere: 1
Food: 1
Service: 1
Herbert McCloud
McRib was dry hard and no rib sauce! Filet had cheese and sauce stuck to the side of it! Manager said I had to bring the food intact all the way back to get a free 1 sandwich. Order 5:18PM on 12-4. Call 3:16pm on 12-5 ... Add: 15 minute wait to even order.
Atmosphere: 1
Food: 1
Service: 1
Yusuf Hussein
i put in my order at the thing and i have been waiting for an hour just for them to take my money , give me my receipt and bring my food im still waiting on my food as we speak right now this is very unacceptable i have never been to a mcdonald’s like this before this service is very slow , i have been hungry all day but i still yet to not get my food this is horrible , NEVER AGAIN am i coming to this mcdonald’s. 0 stars
Atmosphere: 1
Food: 1
Service: 1
Asha Hussein
i waited for my food for an hour almost 2! they so slow the drive thru line is around the whole building!!! the workers are rude & mug people for no reason
Atmosphere: 1
Service: 1
Twila Franklin
Good food but they could start service ice cream 24hours.because sometimes really could go for a m&m mc furry
Atmosphere: 3
Food: 5
Service: 3
Rebecca Jeffries
This is the worst McDonald’s location on the planet! They are too busy worrying about their drive thru times to provide any type of decent customer service. My order is always wrong and there is always something missing!
Atmosphere: 1
Food: 1
Service: 1
Dru Williams
My entire order was old food. Burger bun was hard, asked for a new burger, same issue. Was given “fresh fries” but, the nuggets were rock hard and the sprite was out so it was just Steltzer. Waste of time and money. Didn’t wanna go back up after already asking for them to fix the issue once… but literally didn’t eat one thing out of my entire bag as it was all old and hard. Won’t be back.
Went back up there at 8am as soon as I woke to speak with a manager for a refund. Tried to explain everything, Brought back the entire bag of uneaten hard food. I was asked repeatedly why’d I wait 4 hrs to come back for a refund. I told him that I went around the drive through twice and received old food both times. But, I was just told over and over There’s nothing Jason can do and to come back tomorrow to speak with Tony or even in the middle of the night again to speak with same woman that served me old food to begin with as she was the night manager. Jason stated he could give me a breakfast combo or I could come back after lunch and have the food replaced then. I advised after the service I didn’t want a replacement, I want my refund as I returned all the food. He advised without a receipt he couldn’t and that I shouldn’t have waited 4 hrs. I was never offered nor given one. If that’s the case, you all should be required to provide a receipt for every order and should be placed in bag every time. If this is truly the policy and the customer service you all strive to give, it’s ridiculous. . We should care more about customer satisfaction and retention.
Atmosphere: 1
Food: 1
Service: 1
joanna
It's ok, fries were cold
Food: 2
Service: 2
Enrique V
Lost and confused person attending in the front Tell he has apples pies now he only has one took 15 min to do that he took so long in the back the drive thru took the pies first
Service: 1
Ali Ali
This location is not good night time if you order something or you order online, you come to the drive-through people’s gonna take longer and longer and longer than you come to the window. The window person would not asking if we have Mobile order or regular order the window person he made a mistake so he gave it to my order somebody else and then I was watching so the other customer return it the item after a minute when he realized this is not his order then after that, the customer get his order then the order that the customer had in his car He hanged to me. I told him that this is my order, but you give it the wrong person. Can you please remake it the window person was rude and then he cussed at me then he called the manager manager didn’t even care. He said it is good. It’s not bad. You can take it then I refused. I told him that I can pull around just remake it please then I waited like 10 minutes then I don’t know if they remake it or not, but the coffee it was the same that I say that the first time and then the coffee was like watery melted. If they make a new coffee, it wouldn’t be like that. I am unhappy. I’m trying to get refund, but I couldn’t find a way please fix this place. I come to this place every other two days.
When you order on the app and it's 30 minutes later when you get to restaurant and it still isn't ready then you get to the counter and it takes 10 minutes for someone to even tell you that...and they are always out of drink carriers. Good customer service once they finally got someone and I know they are probably short staffed but lord
Atmosphere: 4
Food: 4
Service: 2
Asha Abdi
I ordered through DoorDash, and my order was completely wrong—one item was missing, and another was incorrect. I called the store to address the issue, but the employee told me to contact DoorDash, even though the mistake was clearly from their end. Then he hung up on me. Very rude service. I don’t recommend this location—go to another McDonald’s instead.
Atmosphere: 1
Food: 1
Service: 1
Chris Steinhour
Got a quarter pounder good sandwich they did a good job
Atmosphere: 4
Food: 4
Service: 4
frail
everytime i order doordash from this location, my order is stolen or delayed for over an hour which is insane. i keep thinking it will be a different experience but you guys always show me i should spend my money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Tina Davis
Food isn't bad at this location. Drive-thru moves pretty fast as well.
Old food and cold. The meat hard and taste like burn, tomato look nasty and old and the lettuce , that's not the one they supposed to use.
And employees with no customer service.
Atmosphere: 1
Food: 1
Service: 1
McRib was dry hard and no rib sauce! Filet had cheese and sauce stuck to the side of it! Manager said I had to bring the food intact all the way back to get a free 1 sandwich. Order 5:18PM on 12-4. Call 3:16pm on 12-5 ... Add: 15 minute wait to even order.
Atmosphere: 1
Food: 1
Service: 1
i put in my order at the thing and i have been waiting for an hour just for them to take my money , give me my receipt and bring my food im still waiting on my food as we speak right now this is very unacceptable i have never been to a mcdonald’s like this before this service is very slow , i have been hungry all day but i still yet to not get my food this is horrible , NEVER AGAIN am i coming to this mcdonald’s. 0 stars
Atmosphere: 1
Food: 1
Service: 1
i waited for my food for an hour almost 2! they so slow the drive thru line is around the whole building!!! the workers are rude & mug people for no reason
Atmosphere: 1
Service: 1
Good food but they could start service ice cream 24hours.because sometimes really could go for a m&m mc furry
Atmosphere: 3
Food: 5
Service: 3
This is the worst McDonald’s location on the planet! They are too busy worrying about their drive thru times to provide any type of decent customer service. My order is always wrong and there is always something missing!
Atmosphere: 1
Food: 1
Service: 1
My entire order was old food.
Burger bun was hard, asked for a new burger, same issue. Was given “fresh fries” but, the nuggets were rock hard and the sprite was out so it was just Steltzer. Waste of time and money. Didn’t wanna go back up after already asking for them to fix the issue once… but literally didn’t eat one thing out of my entire bag as it was all old and hard. Won’t be back.
Went back up there at 8am as soon as I woke to speak with a manager for a refund. Tried to explain everything, Brought back the entire bag of uneaten hard food. I was asked repeatedly why’d I wait 4 hrs to come back for a refund. I told him that I went around the drive through twice and received old food both times. But, I was just told over and over There’s nothing Jason can do and to come back tomorrow to speak with Tony or even in the middle of the night again to speak with same woman that served me old food to begin with as she was the night manager.
Jason stated he could give me a breakfast combo or I could come back after lunch and have the food replaced then. I advised after the service I didn’t want a replacement, I want my refund as I returned all the food. He advised without a receipt he couldn’t and that I shouldn’t have waited 4 hrs.
I was never offered nor given one. If that’s the case, you all should be required to provide a receipt for every order and should be placed in bag every time.
If this is truly the policy and the customer service you all strive to give, it’s ridiculous. .
We should care more about customer satisfaction and retention.
Atmosphere: 1
Food: 1
Service: 1
It's ok, fries were cold
Food: 2
Service: 2
Lost and confused person attending in the front
Tell he has apples pies now he only has one took 15 min to do that he took so long in the back the drive thru took the pies first
Service: 1
This location is not good night time if you order something or you order online, you come to the drive-through people’s gonna take longer and longer and longer than you come to the window. The window person would not asking if we have Mobile order or regular order the window person he made a mistake so he gave it to my order somebody else and then I was watching so the other customer return it the item after a minute when he realized this is not his order then after that, the customer get his order then the order that the customer had in his car He hanged to me. I told him that this is my order, but you give it the wrong person. Can you please remake it the window person was rude and then he cussed at me then he called the manager manager didn’t even care. He said it is good. It’s not bad. You can take it then I refused. I told him that I can pull around just remake it please then I waited like 10 minutes then I don’t know if they remake it or not, but the coffee it was the same that I say that the first time and then the coffee was like watery melted. If they make a new coffee, it wouldn’t be like that. I am unhappy. I’m trying to get refund, but I couldn’t find a way please fix this place. I come to this place every other two days.
Restaurantji Recommends
When you order on the app and it's 30 minutes later when you get to restaurant and it still isn't ready then you get to the counter and it takes 10 minutes for someone to even tell you that...and they are always out of drink carriers. Good customer service once they finally got someone and I know they are probably short staffed but lord
Atmosphere: 4
Food: 4
Service: 2
I ordered through DoorDash, and my order was completely wrong—one item was missing, and another was incorrect. I called the store to address the issue, but the employee told me to contact DoorDash, even though the mistake was clearly from their end. Then he hung up on me. Very rude service. I don’t recommend this location—go to another McDonald’s instead.
Atmosphere: 1
Food: 1
Service: 1
Got a quarter pounder good sandwich they did a good job
Atmosphere: 4
Food: 4
Service: 4
everytime i order doordash from this location, my order is stolen or delayed for over an hour which is insane. i keep thinking it will be a different experience but you guys always show me i should spend my money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Food isn't bad at this location. Drive-thru moves pretty fast as well.
Atmosphere: 3
Food: 4
Service: 4
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