Where in the name of god do I even begin…. At first I was having a pretty good time with my friends until it was time to get drinks. Now trust me it’s New Years Eve it’s busy I get it and I’m a very understanding person! But why am I standing there for 30 minutes trying to flag SOMEONE down for a drink? And then they are helping other customers that are just coming up meanwhile I was standing there the whole time. I truly felt invisible at this point. Now let’s get to the part where it was 5 minutes before the ball was about to drop and I still wanted me and my 3 friends to have a drink. Nick the GM tells me you have to wait I’m busy. I said you know what sure that’s fine. I stood there and he is still serving other people and not me. But still I was patient and waiting. The ball drops and I’m still not being server. It gets about 6 minutes past the ball dropping and he comes back which to I thought he was serving me….NOPE he serves his gf! Me being the type of person I am I speak up for myself so I say to him “hey excuse me I’ve been standing here waiting and she hasn’t can you I get help” he decides to say…. “Hold on my girl friend comes first so you’ll have to wait” I am actually standing here BAFFLED cause you never telling a paying customer your girlfriend comes first and not a customer that is beyond insane. I go over to the security and ask to see the manager coming to find out NICK is the GM so that’s just great. I tell him that’s not okay he serves his gf first and not me and he proceeds to tell me “sorry that’s just how it’s going to go but you are free to leave” after that statement I didn’t feel welcomed anymore and before he even said that I was leaving anyways just needed to close the tab! He just starts laughing and then walks away but I’m not sure what was funny about this situation. I assured him I was leaving and to close out the tab which he did then handed me the check. I say all this to say I hope someone higher then Nick or whoever owns this establishment will reply to this review and reach out to me because this place genuinely ruined my New Years for my friends and I. I hope to never come here again and experience the treatment Nick and the staff gave me it was horrible and I don’t wish that on anyone.
Update: I spoke with the Owner Greg and couldn’t be more happier with the conversation! Top tier customer service on his end and I do appreciate the apology! It seems Nick has a great profile and it was just an honest mistake. I genuinely understand things just go wrong but it takes a strong individual to understand where they went wrong and fix it for the future. Overall I did have fun here just besides that one experience but things happen and people make mistakes so I will definitely be coming back to visit!! Thank you Greg for reaching out so fast and can’t wait to visit next time!!! 🙂
Atmosphere: 1
Food: 1
Service: 1
Sebas Tian
Bars tenders are very nice. Good time
Atmosphere: 5
Food: 5
Service: 5
Jeff matoltsy
I come in on Sundays frequently and Lenny has always been awesome to me, the service here is top notch.
Atmosphere: 5
Food: 5
Service: 5
Joey O'Brien
I come here for NFL Sundays and get the absolute best service from Lenny and staff. Definitely come here!
Atmosphere: 5
Service: 5
John Vaccani
Just stopped for a nightcap! Great place!!
Atmosphere: 5
Service: 5
Samantha
Novak’s is in a really great location for Columbus nightlife and the staff on the inside are even better! I was helped by Rachel and I will be coming back just because of her! She is very attentive and kind. You won’t be disappointed by her service
Atmosphere: 5
Food: 5
Service: 5
Ashley Kohler
We hosted a party for our organization and the space was perfect. Nick helped us choose the best space for our group and made making the reservation easy. Sammy, our bartender was incredible and made our night so fun. Would recommend to anyone looking for great service and place to have an event!
Emma Workman
Rented the patio for an event and it was perfect! The space was enclosed and was heated to a great temperature. Our catering went awry and Nick helped us get food for the event from next door. Great staff and incredible bartender! Would definitely recommend having an event here!!
Atmosphere: 5
Service: 5
Rick Patel
Hands down the best sports bar in Columbus and the icing on the cake is Isabel. She’s an incredible bartender!
Atmosphere: 5
Food: 5
Service: 5
Eric Aune
Small bar, lots of tvs and lively during NFL games.
Had a great time at the bar! Bartender name was Isabel and was very nice, gave great advice on drinks to get. Wish there was an outside dart board!
Atmosphere: 5
Food: 5
Service: 5
Allyson Crothers
I visited Novak’s and had the pleasure of having Isabel as my server. Along with being hilarious, warm, and bubbly- she makes amazing cocktails! She definitely elevated my experience at Novkak’s!
Atmosphere: 5
Food: 5
Service: 5
Erin Wilt
I frequently visit Novak’s tavern & patio and have the best time. During my most recent visit, Isabel, provided the best service. She was very friendly and welcoming throughout the duration of my time at the bar. She took the time to run through multiple drink items with me before I made my first choice. Isabel is absolutely amazing at connecting with others and truly, she just cares for her customers and that is what maters the most. Even though she had many other costumers at the time of my visit she took the time to speak with me and connect! She really made my experience one of the best ones yet! I will definitely continue coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jameson
David Robinson
Isabel rocks, best bartender ever
Atmosphere: 5
Food: 5
Service: 5
Alex Perrin
Isabell is the best bartender she is a great vibe and her energy is the best!!! Plus she also makes the best drinks!!! Go to novaks to see her!!
Where in the name of god do I even begin…. At first I was having a pretty good time with my friends until it was time to get drinks. Now trust me it’s New Years Eve it’s busy I get it and I’m a very understanding person! But why am I standing there for 30 minutes trying to flag SOMEONE down for a drink? And then they are helping other customers that are just coming up meanwhile I was standing there the whole time. I truly felt invisible at this point. Now let’s get to the part where it was 5 minutes before the ball was about to drop and I still wanted me and my 3 friends to have a drink. Nick the GM tells me you have to wait I’m busy. I said you know what sure that’s fine. I stood there and he is still serving other people and not me. But still I was patient and waiting. The ball drops and I’m still not being server. It gets about 6 minutes past the ball dropping and he comes back which to I thought he was serving me….NOPE he serves his gf! Me being the type of person I am I speak up for myself so I say to him “hey excuse me I’ve been standing here waiting and she hasn’t can you I get help” he decides to say…. “Hold on my girl friend comes first so you’ll have to wait” I am actually standing here BAFFLED cause you never telling a paying customer your girlfriend comes first and not a customer that is beyond insane. I go over to the security and ask to see the manager coming to find out NICK is the GM so that’s just great. I tell him that’s not okay he serves his gf first and not me and he proceeds to tell me “sorry that’s just how it’s going to go but you are free to leave” after that statement I didn’t feel welcomed anymore and before he even said that I was leaving anyways just needed to close the tab! He just starts laughing and then walks away but I’m not sure what was funny about this situation. I assured him I was leaving and to close out the tab which he did then handed me the check. I say all this to say I hope someone higher then Nick or whoever owns this establishment will reply to this review and reach out to me because this place genuinely ruined my New Years for my friends and I. I hope to never come here again and experience the treatment Nick and the staff gave me it was horrible and I don’t wish that on anyone.
Update: I spoke with the Owner Greg and couldn’t be more happier with the conversation! Top tier customer service on his end and I do appreciate the apology! It seems Nick has a great profile and it was just an honest mistake. I genuinely understand things just go wrong but it takes a strong individual to understand where they went wrong and fix it for the future. Overall I did have fun here just besides that one experience but things happen and people make mistakes so I will definitely be coming back to visit!! Thank you Greg for reaching out so fast and can’t wait to visit next time!!! 🙂
Atmosphere: 1
Food: 1
Service: 1
Bars tenders are very nice. Good time
Atmosphere: 5
Food: 5
Service: 5
I come in on Sundays frequently and Lenny has always been awesome to me, the service here is top notch.
Atmosphere: 5
Food: 5
Service: 5
I come here for NFL Sundays and get the absolute best service from Lenny and staff. Definitely come here!
Atmosphere: 5
Service: 5
Just stopped for a nightcap! Great place!!
Atmosphere: 5
Service: 5
Novak’s is in a really great location for Columbus nightlife and the staff on the inside are even better! I was helped by Rachel and I will be coming back just because of her! She is very attentive and kind. You won’t be disappointed by her service
Atmosphere: 5
Food: 5
Service: 5
We hosted a party for our organization and the space was perfect. Nick helped us choose the best space for our group and made making the reservation easy. Sammy, our bartender was incredible and made our night so fun. Would recommend to anyone looking for great service and place to have an event!
Rented the patio for an event and it was perfect! The space was enclosed and was heated to a great temperature. Our catering went awry and Nick helped us get food for the event from next door. Great staff and incredible bartender! Would definitely recommend having an event here!!
Atmosphere: 5
Service: 5
Hands down the best sports bar in Columbus and the icing on the cake is Isabel. She’s an incredible bartender!
Atmosphere: 5
Food: 5
Service: 5
Small bar, lots of tvs and lively during NFL games.
Atmosphere: 3
Service: 5
Restaurantji Recommends
Had a great time at the bar! Bartender name was Isabel and was very nice, gave great advice on drinks to get. Wish there was an outside dart board!
Atmosphere: 5
Food: 5
Service: 5
I visited Novak’s and had the pleasure of having Isabel as my server. Along with being hilarious, warm, and bubbly- she makes amazing cocktails! She definitely elevated my experience at Novkak’s!
Atmosphere: 5
Food: 5
Service: 5
I frequently visit Novak’s tavern & patio and have the best time. During my most recent visit, Isabel, provided the best service. She was very friendly and welcoming throughout the duration of my time at the bar. She took the time to run through multiple drink items with me before I made my first choice. Isabel is absolutely amazing at connecting with others and truly, she just cares for her customers and that is what maters the most. Even though she had many other costumers at the time of my visit she took the time to speak with me and connect! She really made my experience one of the best ones yet! I will definitely continue coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jameson
Isabel rocks, best bartender ever
Atmosphere: 5
Food: 5
Service: 5
Isabell is the best bartender she is a great vibe and her energy is the best!!! Plus she also makes the best drinks!!! Go to novaks to see her!!
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