O'Charley's Restaurant & Bar offers a range of experiences for its customers. The staff is known for their kindness and empathy, as shown by the attentive service of waitress Peyton, who made a significant impact on a family celebrating their late son's birthday. The restaurant is generally kid-friendly, with patience towards young children.
Food quality varies, with some customers praising the consistently excellent meals and service over the years. However, there have been recent reports of unsatisfactory food, such as a take-out order of Bayou Shrimp that was not up to the usual standards, containing only three mini-shrimps in a small container, with an unappetizing appearance and taste.
Other concerns include slow service, limited menu options, and the presentation of dishes, such as the fish and chips serving containing six cut-up chunks instead of fish fillets. These inconsistencies in food quality and service may make some customers doubtful about returning.
O'Charley's Restaurant & Bar offers a range of experiences for its customers. The staff is known for their kindness and empathy, as shown by the attentive service of waitress Peyton, who made a significant impact on a family celebrating their late son's birthday. The restaurant is generally kid-friendly, with patience towards young children.
Food quality varies, with some customers praising the consistently excellent meals and service over the years. However, there have been recent reports of unsatisfactory food, such as a take-out order of Bayou Shrimp that was not up to the usual standards, containing only three mini-shrimps in a small container, with an unappetizing appearance and taste.
Other concerns include slow service, limited menu options, and the presentation of dishes, such as the fish and chips serving containing six cut-up chunks instead of fish fillets. These inconsistencies in food quality and service may make some customers doubtful about returning.