Papa Johns Pizza
4683 Morse Rd, Columbus
(614) 478-3322
Recent Reviews
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Great Papa Johns location. Nice people, food is always correct. Speedy service.
Food: 5
Service: 5
Multiple orders wrong from deliveries and bad customer service in store. This review is the culmination of multiple poor experiences. Based on reading other reviews, management clearly doesn’t care, which is unfortunate.
Atmosphere: 1
Food: 1
Service: 1
Genuinely the worst experience of my life I have no words. Retrain every single person in the store PLEASE
Atmosphere: 1
Food: 4
Service: 1
At 20 minutes late tried to call to check and it was an automated line saying they were behind. After waiting another 20 minutes, the order was inexplicably canceled.
My order was not made very well last night. I contacted Papa Johns this morning, spoke with the manager, Johna, who was absolutely awesome and understanding. She politely remade my order correctly. Thank you Johna
Atmosphere: 3
Food: 4
Service: 4
I order a pizza with wrong address I called before 30 minutes nobody answer the phone
Service: 1
This Papa Johns is small, however the pizza here is always delicious. No complaints when it comes to the quality, staff here are friendly.
Atmosphere: 2
Food: 5
Service: 5
They have DoorDash deliver. Garlic knots were overcooked. My $4:00 two liter was not given to the driver, and when I tried calling the store multiple times I only got a voice message to stay on hold. Sunday night at 9pm is not a busy time.
Atmosphere: 1
Food: 1
Service: 1
I have for years consistently ate Papa John's pizza all over the country. Normally finding great pies and service everywhere I order. This location is the exception. I've ordered probably 5 times since Jan 2025. Of the 5 times, maybe one order was right. To missing the soda that I ordered, pizza being wrong type, last nights order was short the 2 extra garlic sauces I paid for to the absolute best one, I normally pay in cash and did so this particular time. Driver shows up delivers xlarge pie. Roughly $27.00. I hand the driver $40.00, he literally walks away without offering change. I call him to come back and give me my change. He said he didnt have any. So I said aim not giving you a $13.00 tip on a $27.00 pie. He said for me to give him the pizza back, that he didnt have any change, so I did. I called the store and explained what happened. The individual at the store proceeded to apologize and offer me the pizza for free. I said I appreciate it but I dont want a free pie, I just want what I ordered and I wanted to pay for it , I just wasn't giving $13.00 as a tip. She said ok, that she would have one right out to me. I waited for over an hour. Now please keep this in mind, I live .8 miles away. I had to call back to see where the pie was etc. As frustrating as that was, I waited weeks to order again. Maybe they were just having a really bad night. I ordered again last night and didnt receive the extra garlic sauce I ordered. I will not be ordering from this store again. I cannot recommend this store for anything for anybody. Do yourself a favor and order Dominoes, hell buy a Digiorno at the grocery store and save yourself the hassle.
Food: 2
Service: 1
My husband accidentally ordered our pick up online and didn’t add the correct pick time. When I arrived to pick up order, it had been sitting there for over 3 hours. The staff said they would remake it for me right away with no charge. Very kind considering it was fully our error while ordering. Great service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff deal with a lot at this one. It can be very busy but I’m impressed with their service even on a tough day they try and care. Order accurate and food is good and a good value.
Atmosphere: 3
Food: 5
Service: 5
Food was good for a fast food pizza. They put green peppers on the pizza instead of banana peppers. No biggie. It was a Friday and they were slammed. Very little customer service due to the amount of business they were doing. Again food was good, kids enjoyed it, but not super overall. Still would recommend if you want some other than burgers and fries.
Atmosphere: 3
Food: 4
Service: 4
Tried to order a pizza with a promo code.. was told unavailable. Even if the exp. Date is July 31,2025. This is poor advertising and management. Was even told by a manager, unavailable.
No more papa John's!!!! Why send out coupons?????
A young employee named Tanja was a blessing to me and my son my card wouldn't work in the machine to purchase our food and she paid for our food for us she was very nice and understanding. Thank you so much Tanja you made my day so much easier.
Atmosphere: 5
Food: 5
Service: 5
Order here messed up my order waited on phone for manager for 2 hours with no answer
Atmosphere: 1
Food: 1
Service: 1
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