they’re fake , ghost kitchen, no even have physical restaurant, be aware how they made and what to give to you to eat!
Atmosphere: 1
Food: 1
Service: 1
jeremy sommers
I ordered online for lunch to pick en route from one job site to another. Didn’t realize the location was in a mall. Just gave a general address of the mall. Couldn’t find it in the food court. Spent 45 minutes looking for my now cold food. Can’t call cuz you just get a recording. I might be dumb for not being able to find this location but you are left floating in the wind as far as trying get any help from the vendor. Can’t even cancel or get a refund for my order. Enjoy my $20. I should’ve read the reviews before ordering.
Atmosphere: 1
Food: 1
Service: 1
Jeffrey R. Gill
First time and won’t not return.The combo meal didn’t specify what size the cheesesteak was and since I have never been there and didn’t peruse the rest of the menu, I thought it was going to be full size. I was incorrect. It was 6”. And the “steak” was way overcooked. It looked more like “steak-um” patties of processed meat than traditional ribeye. And there wasn’t much meat on it at all.The bread was very good.The fries were okay. Reminded me of the ones at Big Boy.They forgot my drink but I’ll take that one as I don’t check. The place is run out of another restaurant as a concept, so I’m not surprised something got missed.I am flabbergasted at how many locations this place has.If you’re in Columbus, OH, don’t bother with this place. Go to Marlow’s. It’s more traditional to Philly, price is better and quality is the best in the city (this is an unsponsored referral).
Food: 2
Leah May
Would not order again. For close to $30 we got two 6” cheesesteaks and a bowl of fries. When you only have one thing on your menu, you need to do it well. Our cheesesteaks were underfilled and made with chicken, not steak, even though we ordered the classic and the chipotle cheesesteak. Bread and other ingredients were mediocre.Pick up process was also confusing. We went into Brio and no signage anywhere and no employees there to help- we found our to-go bag sitting on a mini fridge off to the side in the lobby. I also specifically requested utensils/silverware on my order and they were not included.
they’re fake , ghost kitchen, no even have physical restaurant, be aware how they made and what to give to you to eat!
Atmosphere: 1
Food: 1
Service: 1
I ordered online for lunch to pick en route from one job site to another. Didn’t realize the location was in a mall. Just gave a general address of the mall. Couldn’t find it in the food court. Spent 45 minutes looking for my now cold food. Can’t call cuz you just get a recording. I might be dumb for not being able to find this location but you are left floating in the wind as far as trying get any help from the vendor. Can’t even cancel or get a refund for my order. Enjoy my $20. I should’ve read the reviews before ordering.
Atmosphere: 1
Food: 1
Service: 1
First time and won’t not return.The combo meal didn’t specify what size the cheesesteak was and since I have never been there and didn’t peruse the rest of the menu, I thought it was going to be full size. I was incorrect. It was 6”. And the “steak” was way overcooked. It looked more like “steak-um” patties of processed meat than traditional ribeye. And there wasn’t much meat on it at all.The bread was very good.The fries were okay. Reminded me of the ones at Big Boy.They forgot my drink but I’ll take that one as I don’t check. The place is run out of another restaurant as a concept, so I’m not surprised something got missed.I am flabbergasted at how many locations this place has.If you’re in Columbus, OH, don’t bother with this place. Go to Marlow’s. It’s more traditional to Philly, price is better and quality is the best in the city (this is an unsponsored referral).
Food: 2
Would not order again. For close to $30 we got two 6” cheesesteaks and a bowl of fries. When you only have one thing on your menu, you need to do it well. Our cheesesteaks were underfilled and made with chicken, not steak, even though we ordered the classic and the chipotle cheesesteak. Bread and other ingredients were mediocre.Pick up process was also confusing. We went into Brio and no signage anywhere and no employees there to help- we found our to-go bag sitting on a mini fridge off to the side in the lobby. I also specifically requested utensils/silverware on my order and they were not included.
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