Penn Station East Coast Subs

The sub was delicious. However, the person that took the order over the phone was very rude and was not cooperative at all, which has custom a customer. I will not be placing an order on the phone again if I were to choose Penn station, I would go in so that I could see face-to-face who I’m talking to and what I’m receiving

Food: 5

Service: 1

Poor customer service

Service: 1

First time at this location,but have been to other locations,Great sevice,Great food,never disappointed!

Atmosphere: 4

Food: 5

Service: 4

My order was for take out and not dine in, I got charged the taxes for a dine in order then told they couldnt do anything about it. The worker told me to call on Monday to talk to a manager and when I called I was literally laughed at that I wanted my few dollars back and they would not help me.

Workers on the phone were extremely rude and dismissive. 0/10 customer service , go get a better philly AND service at Charleys!

Atmosphere: 2

Food: 4

Service: 2

Aamon was so friendly and made sure our order was perfect! Delicious subs, delicious fries! 😊

The men working today (Joe and Bo?) went above and beyond to make my order just right! The service at this location is always so good. The guys are friendly and appear to genuinely enjoy serving customers!

I’m a professional comedian and magician and I was performing in Columbus. I ate at this Penn Station. Good food. Nice people working. Great wrap.

Atmosphere: 5

Food: 5

Service: 5

We have come here a few times and this location is amazing. Each time, Jobe has been working, he is so kind and friendly, truly makes a huge difference! The food is fantastic of course but the team here is great! Thank you for putting people first and having great food. Jobe would be my DM if I ran this area.

Atmosphere: 5

Food: 5

Service: 5

Very slow, online orders never on time. Place smells terrible as well.

Atmosphere: 1

Food: 4

Service: 1

I stopped in here for the first time with some coworkers and I’d never had Penn Station before. When we told the manager that, he was so excited for us to try it! He made great suggestions and I ended up getting a cheesesteak, fresh lemonade and fries. Everything was fresh and so delicious! Service was great as well! Definitely will be back and will be telling my other coworkers at our office!

Atmosphere: 5

Food: 5

Service: 5

This place is amazing in every way! The staff are wonderful. Service was quick! Food is amazing and it’s so clean! Highly recommend! You will. It be disappointed!

Atmosphere: 5

Food: 5

Service: 5

Had the best lunch here! The staff was amazing! The cheesesteak was to die for! The fries were amazing too! Highly recommend

Kid-friendliness: So thoughtful and friendly!

Atmosphere: 5

Food: 5

Service: 5

Everything was going well until the man cooking goid touched his hair with the gloves on a didn’t change them until I spoke on it

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Sub

I placed an order online for a Italian sub, And I received a veggie sub instead. Extremely disappointed

Atmosphere: 1

Food: 1

Service: 1

Ordered a dbl toasted sub a the sub seemed barely toasted, fries were practically raw, single worst experience I’ve personally had at Penn station … Panera or jersey mikes will be way better next time I want a sub…. I would call a complain about it but I’d prefer to never eat at this location again….

Atmosphere: 3

Food: 1

Service: 3