This place is one of the worst places to get food from I ordered blue cheese and chicken wings the sauce did not come the first time so the manager who work today which it is 7-17 recent out my order of chicken wings and cheese sticks and for the second time they forgot the blue cheese I reached out to let him know that the order was still messed up and he said he didn't have time to argue with me because he put it in the bag I'm pregnant I just recently started ordering from this place and if this is the kind of customer care that they give it's disgusting you're arguing with the customer who payed for an order that you guys messed up not once but twice I will be going to corporate and letting everyone know not to order from here anymore disgusting customer service by the manager arguing over the mistake they made not once but twice either the driver gave me the wrong order or the managers too busy disrespecting the customers to actually pay attention to what he's doing but disgusting customer care from the manager you guys need to get it togetherTouch and hold a clip to pin it. Unpinned clips will be deleted after 1 hour. Tap on a clip to paste it in the text box.Tap on a clip to paste it in the text box.
I already did contact the office on 7/17 and spoke to the manager on duty that night he said he doesn't have time to deal with me and rudely said he's not going to argue with me over blue cheese when they were the one who ruined my order not once but twice and the food was undercooked until that manager is fired I'm going to use my platform to ruin that business and I will continue to come for y'all you do not speak to someone that way every review you guys have has been people being disrespectful to customers you are not the only Pizza Hut but you will be the last one I ever ordered from again and instead of trying to help me he called me a liar about blue cheese to someone like that and why do I have to lie about my order being messed up or my sauces being left I've ordered from you guys a hundred times and never had a problem up until this last one I expressed to him that I'm pregnant I eat the chicken wings with blue cheese that's all I've been able to eat and instead of him offering to make it right because it was messed up more than once he hung up on me called me a liar and then talk to me very disrespectful so instead of trying to make things right or be good with the customer he decided to be very disrespectful and you guys have him as a manager at that company
Atmosphere: 1
Food: 1
Service: 1
William Tooker
The pizza and wings are good. But when I order BBQ wings there are the correct amount of wings but the BBQ is just a damp spot on the bottom of the container.
Food: 4
Service: 3
Briann Holliday
Lobby doors were locked when I arrived to pick up my carry out order the employees were extremely rude and told me to come to the drive thru window when I did not drive over there I walked. Very poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Gena Nocar
Food is delicious, workers friendly, and helpful. Store needs cleaning, windows need cleaned. Very very dirty, won't go back.
Atmosphere: 1
Food: 5
Service: 5
Annette Wiseman
When will pizza hut learn when I pay an extra 2.25 for extra cheese I want extra cheese my pizza was naked could see the crust. Where is the cheese please
Atmosphere: 5
Food: 3
Service: 5
Amy Kossin
I placed an order online on Valentine's Day for a heart shaped pizza and pasta for my husband when he got off work and the never brought the pizza! I called the store no one answers that phone! Reached out online to customer service they took my info and I have never heard a thing! I had to just make something else that was not enough to feed us! I live in the area and unfortunately will nit be back and I will let others know that if something is forgotten you're just out of the money! They will not help you here! I will shop somewhere else in the neighborhood!
Angela Harris
I recently placed an order close to closing time, which I don't typically do. I was pleasantly surprised by the exceptional service I received. The person who took my order over the phone was accommodating and did not express any frustration about the late order. Upon arrival, I was greeted by Zack, who was friendly, respectful, and never once made me feel bad about the hour. He explained the fryer was warming up for the wings. Zack presented the food and it was hot, fresh, and delicious. I was truly impressed by the A+ service and the overall positive experience. Thank you to the staff at Pizza Hut for going above and beyond despite the late order."
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Boneless Wings, Breadsticks
Denise Hamilton
Very Good !! I was quite suprised!!! We haven't ordered from here in quite awhile because they had went downhill in flavor, taste like they had been sitting for awhile and it was like they were just throwing them together...But decided to give it a try again because it's close to home...We were both very suprised Hot & fresh crust, flavored well, toppings covered the pizza well and was priced well at $12 for a large ( sausage, pepperoni) !! We will Definitely be back, Keep up the Good Work!!!⭐️
Food: 4
Service: 4
Nicholas C
Every time I order Pizza Hut the order is completely wrong and missing items. I spoke with the manager today; as I just usually don’t call about missing items. I asked for them to refund the missing items. The rude manager said “no I can only do a in store credit”. I told him “I want a refund to my credit card, I’m sick of ordering from this location. You all can’t get the orders correct”. He said no and hung up on me.
UPDATE I got a response to email about my experience to wecare@adtpizza. A month later after sending them details; I’ve never received a message back.
I have tried to order from the Harrisburg location a couple times this month the first time I ordered delivery and I never got it I called they transferred me around several times then said I would have to come and get it so I never got my pizza then today I ordered for pick up when I got up there they said they didn’t have my order so I showed them my confirmation from my online order they said we had to cancel that order we didn’t have enough stuff to make the pizzas so I’m left with out pizza again because it was to late to order from anywhere else and I never got a cancellation notice this location sucks and they need to hire all new people because they are lazy
Atmosphere: 1
Food: 1
Service: 1
irving de jesus escala correa
Very good food in all tastes of pizza
Parking: Very easy to park
Atmosphere: 5
Food: 5
Service: 5
Nee Nee Jackson
I ordered 16 honey bbq wings and this is what I got, the front is not open so you have to wait in line in the drive thru and then the person at the window has a poor attitude and acts as if you did something wrong when in fact your food looks and was prepared horribly
Atmosphere: 1
Food: 1
Service: 1
Lynn Brown
I went today and picked up my order. The lady with glasses she was so nice and wonderful. She seem to be there all by herself working. This isn't the first time I've went there but I love when she is there. just hate that she's doing it all herself. She is amazing. I hope that pizza hut really gives her a raise or a good bonus.
Atmosphere: 5
Food: 5
Service: 5
Nick R
Received my order delivered. Pizza undercooked, cheese barely melted, dough almost raw, and obviously cold. This pizza spent more time being sliced than in the oven.
Food was not the greatest
Atmosphere: 3
Food: 2
Service: 3
This place is one of the worst places to get food from I ordered blue cheese and chicken wings the sauce did not come the first time so the manager who work today which it is 7-17 recent out my order of chicken wings and cheese sticks and for the second time they forgot the blue cheese I reached out to let him know that the order was still messed up and he said he didn't have time to argue with me because he put it in the bag I'm pregnant I just recently started ordering from this place and if this is the kind of customer care that they give it's disgusting you're arguing with the customer who payed for an order that you guys messed up not once but twice I will be going to corporate and letting everyone know not to order from here anymore disgusting customer service by the manager arguing over the mistake they made not once but twice either the driver gave me the wrong order or the managers too busy disrespecting the customers to actually pay attention to what he's doing but disgusting customer care from the manager you guys need to get it togetherTouch and hold a clip to pin it. Unpinned clips will be deleted after 1 hour. Tap on a clip to paste it in the text box.Tap on a clip to paste it in the text box.
I already did contact the office on 7/17 and spoke to the manager on duty that night he said he doesn't have time to deal with me and rudely said he's not going to argue with me over blue cheese when they were the one who ruined my order not once but twice and the food was undercooked until that manager is fired I'm going to use my platform to ruin that business and I will continue to come for y'all you do not speak to someone that way every review you guys have has been people being disrespectful to customers you are not the only Pizza Hut but you will be the last one I ever ordered from again and instead of trying to help me he called me a liar about blue cheese to someone like that and why do I have to lie about my order being messed up or my sauces being left I've ordered from you guys a hundred times and never had a problem up until this last one I expressed to him that I'm pregnant I eat the chicken wings with blue cheese that's all I've been able to eat and instead of him offering to make it right because it was messed up more than once he hung up on me called me a liar and then talk to me very disrespectful so instead of trying to make things right or be good with the customer he decided to be very disrespectful and you guys have him as a manager at that company
Atmosphere: 1
Food: 1
Service: 1
The pizza and wings are good. But when I order BBQ wings there are the correct amount of wings but the BBQ is just a damp spot on the bottom of the container.
Food: 4
Service: 3
Lobby doors were locked when I arrived to pick up my carry out order the employees were extremely rude and told me to come to the drive thru window when I did not drive over there I walked. Very poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Food is delicious, workers friendly, and helpful. Store needs cleaning, windows need cleaned. Very very dirty, won't go back.
Atmosphere: 1
Food: 5
Service: 5
When will pizza hut learn when I pay an extra 2.25 for extra cheese I want extra cheese my pizza was naked could see the crust. Where is the cheese please
Atmosphere: 5
Food: 3
Service: 5
I placed an order online on Valentine's Day for a heart shaped pizza and pasta for my husband when he got off work and the never brought the pizza! I called the store no one answers that phone! Reached out online to customer service they took my info and I have never heard a thing! I had to just make something else that was not enough to feed us! I live in the area and unfortunately will nit be back and I will let others know that if something is forgotten you're just out of the money! They will not help you here! I will shop somewhere else in the neighborhood!
I recently placed an order close to closing time, which I don't typically do. I was pleasantly surprised by the exceptional service I received. The person who took my order over the phone was accommodating and did not express any frustration about the late order. Upon arrival, I was greeted by Zack, who was friendly, respectful, and never once made me feel bad about the hour. He explained the fryer was warming up for the wings. Zack presented the food and it was hot, fresh, and delicious. I was truly impressed by the A+ service and the overall positive experience. Thank you to the staff at Pizza Hut for going above and beyond despite the late order."
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Boneless Wings, Breadsticks
Very Good !! I was quite suprised!!! We haven't ordered from here in quite awhile because they had went downhill in flavor, taste like they had been sitting for awhile and it was like they were just throwing them together...But decided to give it a try again because it's close to home...We were both very suprised Hot & fresh crust, flavored well, toppings covered the pizza well and was priced well at $12 for a large ( sausage, pepperoni) !! We will Definitely be back, Keep up the Good Work!!!⭐️
Food: 4
Service: 4
Every time I order Pizza Hut the order is completely wrong and missing items. I spoke with the manager today; as I just usually don’t call about missing items. I asked for them to refund the missing items. The rude manager said “no I can only do a in store credit”. I told him “I want a refund to my credit card, I’m sick of ordering from this location. You all can’t get the orders correct”. He said no and hung up on me.
UPDATE I got a response to email about my experience to wecare@adtpizza. A month later after sending them details; I’ve never received a message back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I have tried to order from the Harrisburg location a couple times this month the first time I ordered delivery and I never got it I called they transferred me around several times then said I would have to come and get it so I never got my pizza then today I ordered for pick up when I got up there they said they didn’t have my order so I showed them my confirmation from my online order they said we had to cancel that order we didn’t have enough stuff to make the pizzas so I’m left with out pizza again because it was to late to order from anywhere else and I never got a cancellation notice this location sucks and they need to hire all new people because they are lazy
Atmosphere: 1
Food: 1
Service: 1
Very good food in all tastes of pizza
Parking: Very easy to park
Atmosphere: 5
Food: 5
Service: 5
I ordered 16 honey bbq wings and this is what I got, the front is not open so you have to wait in line in the drive thru and then the person at the window has a poor attitude and acts as if you did something wrong when in fact your food looks and was prepared horribly
Atmosphere: 1
Food: 1
Service: 1
I went today and picked up my order. The lady with glasses she was so nice and wonderful. She seem to be there all by herself working. This isn't the first time I've went there but I love when she is there. just hate that she's doing it all herself. She is amazing. I hope that pizza hut really gives her a raise or a good bonus.
Atmosphere: 5
Food: 5
Service: 5
Received my order delivered. Pizza undercooked, cheese barely melted, dough almost raw, and obviously cold. This pizza spent more time being sliced than in the oven.
Atmosphere: 1
Food: 1
Service: 1
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