The employee inside the store, as soon as she saw our car, turned off the store lights, even though there was still half an hour left until the store's official closing timeš”
Amber Burris
Excellent experience both times Iāve been here. After moving to Columbus in 2021, Iāve noticed many places donāt even say hello, let alone thank you. But not here. The staff at this Pizza Hut were courteous, fast, and actually made me feel welcome. That shouldnāt be rare ā but it is ā and this location gets it right. Great food, great people. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Angelique Johnson
I placed an order for 4 personal pan pizzas for pick up. My pick up was scheduled for 11am i arrived at 11:40am and went inside the store. The door was unlocked but There was no one in there. The place was empty all of the lights were off and the order screen was full of orders. There was 3 more cutstomers that arrived to the store looking for their orders as well. When we contacted the customer service number service it diverted us back to the store direct number or customer service on the website. Once on the website the only option is to chat with an agent however even the chat wasnt working. We called the police to have them come check the building out to make sure no one was in the back. We got the clear from the police and was told to contact pizza hut directly. This was the worse experience ever for me and my 4 children. I havent even recieved my money back because i cant get in touch with anyone.
Atmosphere: 1
Food: 1
Service: 1
Gena Nocar
Store was locked at noon even tho a worker was just outside smoking. Store closed
GameStormGuy316
Tried to order pizza from this location and instead they spent an hour āprepping my foodā just for the delivery driver to get there, they canceled the order and closed the delivery option for the store for the day. What a bunch of losers. Wasting my time and their Uber drivers time..
Service: 1
Their JourneyTv
I always only order their cinnabons. It is delivered with care ,hot, fresh and delicious. When I order in person, they are always friendly and very professional. Their customer service is top notch.
Atmosphere: 5
Food: 5
Service: 5
Rochelle Williams
This place needs cleaned up. I went to pick up a pizza and the front door and lobby was disgusting. Fingerprints all over front door glass, debris and trash in lobby.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Pizza Hut
johanna buck
If I could give zero stars I would. The manager Amanda is one of the worst service workers Iāve ever encountered in my life. We found THREE hairs in our food, and when we nicely called to figure out a solution, she started calling us liars and telling us it could have never happened. Then when we were obviously distraught to her yelling at us, she proceeded to hang up on us. We lost out on $50 of food due to this. Not to mention when picking it up, there were countless health violations that are a ticking time-bomb for this location. DO NOT EAT HERE
Atmosphere: 1
Food: 1
Service: 1
Andrew Jivoin
Avoid this location like the plague! We ordered $50 of food. Multiple of our food items had hair in them (pastas and desserts). We called the restaurant to try to get a refund. The general manager, Amanda, started the conversation by yelling at me and said I was lying about the incident. Attached to my review is a picture of one of the hairs extracted from our pasta.
Kid-friendliness: Not kid friendly. Manager is very rude.
Atmosphere: 1
Food: 1
Service: 1
Driver of the Year
Local delivery driver !!!!On February 24, approximately shortly after 12 PM Me and another delivery driver was disrespected !!! š¤¦š½āāļø by a confrontational employee at this location!!! I promise you there is no stars low enough to give this location I started not to waste my time on, even giving them a review no matter how low it was!!! and I donāt see how anybody can spend their hard earned dollar Or waste their time picking up a delivery from this location given how disrespectful Some of the employees can be at this location I urge anybody with good sense to take your business elsewhere until this problem is corrected and addressed!!!!
Parking: Well, parked up at this location waiting for our order. Be careful lock your doors.
Kid-friendliness: There is not a stitch of friendliness, kindness nor decent customer service at this location
Wheelchair accessibility: Not sure they do have a pretty rough entrance Doors can be hard to open
Horrible customer service, I went to pick up an order and the woman just left me standing there waiting for 15 minutes before asking what I needed. After she took my order, she put it on the counter and simply didn't say anything, didn't say thank you and didn't wish me a good afternoon or a good night like any person who has the slightest bit of respect does. Again I do not recommend and the service is terrible
r j
Used to be a great place to get food until tonight. I go to pick my food up and I get there say my name. He tells me there is no order I show him my email. It's wrong pizza it it's up the street. Im like this is the pizza hut. So I go up the street for them to tell me I was at the right place. On way to the other pizza hut I get a call from a person left voice mail saying they have my got order some how and that pizza hut was not being helpful about it. He was so right. I call back pizza hut tell him im on the way back and they gave my order to someone else. I get there wait for 4 mins no one says anything. I decided to leave and will going to to speak a Manger asap
Atmosphere: 2
Food: 1
Service: 1
Xmprex
They just told me to order online, just lazy people
Atmosphere: 1
Food: 1
Service: 1
Vicki Jones
Waited in front for several minutes no one said anything to me or tried to help me. The garlic sticks and cinnamon sticks were hard a rock not edible!
The employee inside the store, as soon as she saw our car, turned off the store lights, even though there was still half an hour left until the store's official closing timeš”
Excellent experience both times Iāve been here. After moving to Columbus in 2021, Iāve noticed many places donāt even say hello, let alone thank you. But not here. The staff at this Pizza Hut were courteous, fast, and actually made me feel welcome. That shouldnāt be rare ā but it is ā and this location gets it right. Great food, great people. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I placed an order for 4 personal pan pizzas for pick up. My pick up was scheduled for 11am i arrived at 11:40am and went inside the store. The door was unlocked but There was no one in there. The place was empty all of the lights were off and the order screen was full of orders. There was 3 more cutstomers that arrived to the store looking for their orders as well. When we contacted the customer service number service it diverted us back to the store direct number or customer service on the website. Once on the website the only option is to chat with an agent however even the chat wasnt working. We called the police to have them come check the building out to make sure no one was in the back. We got the clear from the police and was told to contact pizza hut directly. This was the worse experience ever for me and my 4 children. I havent even recieved my money back because i cant get in touch with anyone.
Atmosphere: 1
Food: 1
Service: 1
Store was locked at noon even tho a worker was just outside smoking. Store closed
Tried to order pizza from this location and instead they spent an hour āprepping my foodā just for the delivery driver to get there, they canceled the order and closed the delivery option for the store for the day. What a bunch of losers. Wasting my time and their Uber drivers time..
Service: 1
I always only order their cinnabons. It is delivered with care ,hot, fresh and delicious. When I order in person, they are always friendly and very professional. Their customer service is top notch.
Atmosphere: 5
Food: 5
Service: 5
This place needs cleaned up. I went to pick up a pizza and the front door and lobby was disgusting. Fingerprints all over front door glass, debris and trash in lobby.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Pizza Hut
If I could give zero stars I would. The manager Amanda is one of the worst service workers Iāve ever encountered in my life. We found THREE hairs in our food, and when we nicely called to figure out a solution, she started calling us liars and telling us it could have never happened. Then when we were obviously distraught to her yelling at us, she proceeded to hang up on us. We lost out on $50 of food due to this. Not to mention when picking it up, there were countless health violations that are a ticking time-bomb for this location. DO NOT EAT HERE
Atmosphere: 1
Food: 1
Service: 1
Avoid this location like the plague!
We ordered $50 of food. Multiple of our food items had hair in them (pastas and desserts). We called the restaurant to try to get a refund. The general manager, Amanda, started the conversation by yelling at me and said I was lying about the incident. Attached to my review is a picture of one of the hairs extracted from our pasta.
Kid-friendliness: Not kid friendly. Manager is very rude.
Atmosphere: 1
Food: 1
Service: 1
Local delivery driver !!!!On February 24, approximately shortly after 12 PM Me and another delivery driver was disrespected !!! š¤¦š½āāļø by a confrontational employee at this location!!! I promise you there is no stars low enough to give this location I started not to waste my time on, even giving them a review no matter how low it was!!! and I donāt see how anybody can spend their hard earned dollar Or waste their time picking up a delivery from this location given how disrespectful Some of the employees can be at this location I urge anybody with good sense to take your business elsewhere until this problem is corrected and addressed!!!!
Parking: Well, parked up at this location waiting for our order. Be careful lock your doors.
Kid-friendliness: There is not a stitch of friendliness, kindness nor decent customer service at this location
Wheelchair accessibility: Not sure they do have a pretty rough entrance Doors can be hard to open
Atmosphere: 1
Service: 1
Restaurantji Recommends
Night shift is awful!
Service: 1
Horrible customer service, I went to pick up an order and the woman just left me standing there waiting for 15 minutes before asking what I needed. After she took my order, she put it on the counter and simply didn't say anything, didn't say thank you and didn't wish me a good afternoon or a good night like any person who has the slightest bit of respect does. Again I do not recommend and the service is terrible
Used to be a great place to get food until tonight. I go to pick my food up and I get there say my name. He tells me there is no order I show him my email. It's wrong pizza it it's up the street. Im like this is the pizza hut. So I go up the street for them to tell me I was at the right place. On way to the other pizza hut I get a call from a person left voice mail saying they have my got order some how and that pizza hut was not being helpful about it. He was so right. I call back pizza hut tell him im on the way back and they gave my order to someone else. I get there wait for 4 mins no one says anything. I decided to leave and will going to to speak a Manger asap
Atmosphere: 2
Food: 1
Service: 1
They just told me to order online, just lazy people
Atmosphere: 1
Food: 1
Service: 1
Waited in front for several minutes no one said anything to me or tried to help me. The garlic sticks and cinnamon sticks were hard a rock not edible!
Atmosphere: 1
Food: 3
Service: 1
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