Rally's

Name: Rally's
Address: 1340 W Mound St, Columbus, Ohio, 43223, US
Telephone: (614) 228-8258
Price range: $
Rating: 2.8

$ • Fast Food, Burgers

Hours:
1340 W Mound St, Columbus
(614) 228-8258

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About Rally's

Rally's restaurant has mixed reviews. Some customers have praised the service, while others have reported several issues. One customer had a negative experience with a rude and condescending customer service representative. Another customer noted that the meat is often not warm, a problem they've noticed at multiple Rally's locations. A third customer mentioned that the ice cream machine often seems to be broken, which they suspect is due to employee laziness rather than actual mechanical issues. In addition, this location no longer serves ice cream, which disappointed some customers. One customer reported being charged for ice cream and was told by an employee, possibly a manager, that a refund was processed, although they had not seen it yet. There were also complaints about the cleanliness of high chairs and the quality of the burgers, which were described as super dried out, likely sitting under a heat lamp all day. Furthermore, the drive-thru experience includes an AI robot voice for taking orders, which some found clunky and awkward. Overall, the reviews suggest that while the service is generally good, there are consistent issues that need to be addressed.