I ordered 3 strombolis from them on their website and waited 20 minutes before coming up to pick up my order. Upon arrival they told me to come back in 30 minutes even tho I could see them pulling out a fresh batch from the oven in front of me just to put under a 6 watt light bulb so I didn't want to argue and came back after another 30 minutes later they kept me waiting another 10 minutes and gave me a full pizza box with breadsticks. I tried to tell them that this wasn't my order but they didn't listen and shooed me away like they were busy (which it wasn't) and they still changed my card even though I never picked up my original order so I had to dispute the charges with my bank. Pizza tasted bad and breadsticks were hot but surprisingly tasted stale like it was left alone for a day then reheated in a microwave. No wonder why the folks at GameStop and Spencer's told me not to order from them.
Stephanie Turner
Had a little slip up with an order before, but this is one of our favorites. Just spoke with Bre, and she made it 100% better, and corrected the problem with out any issues! This is why we continue to come back!
Dylan Bernier
My son got food poisoning from eating this pizza, should have read the other reviews before letting him get a slice from here. Avoid at all costs. Not to mention 2 slices and 2 drinks for nearly 20$?!!!
John McKay
Would give zero stars if possible.
A “how-to” on poor customer service.
Will never return.
Kaitlin Jackson
Our favorite pizza! 🍕 Always tastes good! I’ve never had a problem with my order.
Jocelyn Brown
Listen, Midwest pizza is awful. It’s cut into a grid and cracker textured. Sbarro has the NYC style pizza I was looking for.
lia ‹3
When i first got here, i waited like 5 minutes with no acknowledgment from the 2 guys standing right in front of me. Like where’s my ample service?. Then after that, i had planned on gettin g the baked ziti. I had wanted to get the full size but after i looked at in the pan.. i regretted my decision. There was no straws, no forks, no utensils, no dr pepper. There was a mystery item of someone i ordered with pizza, we chalked it up to be a bell pepper but we honestly don’t know. The baked ziti was cold stuck together, dry, but also wet on the noodle at the same time? so not really sure what’s going on.
Grace lany
they took a 10 minute break while the line was all the way to the pretzels
Becca Green
Speedy. Delicious. Super nice staff.
Atmosphere: 5
Food: 5
Service: 5
C Delaney
The staff was great! They were VERY busy but not once did I see anyone loose their cool. They were friendly, efficient and smiled. They were a great team! Moved the line with ease! Very polite and attentive! Really impressed!
They were out of ham for my ordered Hawaiian pizza, but the substitution pepperoni and mushroom pizza was delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 2 17 XL 1 Topping Pizzas
Kira Young
I ordered a slice of Hawaiian pizza for pickup and the location didn't have it. The person behind the counter was very kind about it and let me change my order at no extra cost. Great pizza and great customer service!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breadsticks
Rhonda Logue
Staff was horribly rude when all I wanted was a beverage. If they-d been nicer in how they said things it wouldn't have been so bad. I walked up to get a drink and 2 supposed "workers" were just working their mouths. When I asked for a beverage they told me get in line, when I would have e been gone before the next customer even got their pizza. Would rate a zero off I could. Will never go again-even though they are the only ones with fountain Pepsi products.
Atmosphere: 1
Food: 1
Service: 1
Dawn Marielli
The pizza was pretty good but took forever. I ordered online and I think they forgot one of my pizzas because 1 was ready when I got there and the other took at least 10 more minutes. I like their pizza but hate having to go into the mall to get it. Parking always sucks.
Parking: They have spots for food pickup but they are usually full.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Create Your Own 17 XL NY Pizza
Muna Bajgai
The pizza was acceptable but the cashier was very rude
I ordered 3 strombolis from them on their website and waited 20 minutes before coming up to pick up my order. Upon arrival they told me to come back in 30 minutes even tho I could see them pulling out a fresh batch from the oven in front of me just to put under a 6 watt light bulb so I didn't want to argue and came back after another 30 minutes later they kept me waiting another 10 minutes and gave me a full pizza box with breadsticks. I tried to tell them that this wasn't my order but they didn't listen and shooed me away like they were busy (which it wasn't) and they still changed my card even though I never picked up my original order so I had to dispute the charges with my bank. Pizza tasted bad and breadsticks were hot but surprisingly tasted stale like it was left alone for a day then reheated in a microwave. No wonder why the folks at GameStop and Spencer's told me not to order from them.
Had a little slip up with an order before, but this is one of our favorites. Just spoke with Bre, and she made it 100% better, and corrected the problem with out any issues! This is why we continue to come back!
My son got food poisoning from eating this pizza, should have read the other reviews before letting him get a slice from here. Avoid at all costs. Not to mention 2 slices and 2 drinks for nearly 20$?!!!
Would give zero stars if possible.
A “how-to” on poor customer service.
Will never return.
Our favorite pizza! 🍕 Always tastes good! I’ve never had a problem with my order.
Listen, Midwest pizza is awful. It’s cut into a grid and cracker textured. Sbarro has the NYC style pizza I was looking for.
When i first got here, i waited like 5 minutes with no acknowledgment from the 2 guys standing right in front of me. Like where’s my ample service?. Then after that, i had planned on gettin g the baked ziti. I had wanted to get the full size but after i looked at in the pan.. i regretted my decision. There was no straws, no forks, no utensils, no dr pepper. There was a mystery item of someone i ordered with pizza, we chalked it up to be a bell pepper but we honestly don’t know. The baked ziti was cold stuck together, dry, but also wet on the noodle at the same time? so not really sure what’s going on.
they took a 10 minute break while the line was all the way to the pretzels
Speedy. Delicious. Super nice staff.
Atmosphere: 5
Food: 5
Service: 5
The staff was great! They were VERY busy but not once did I see anyone loose their cool. They were friendly, efficient and smiled. They were a great team! Moved the line with ease! Very polite and attentive! Really impressed!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 17 XL 1 Topping Pizzas
Restaurantji Recommends
They were out of ham for my ordered Hawaiian pizza, but the substitution pepperoni and mushroom pizza was delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 2 17 XL 1 Topping Pizzas
I ordered a slice of Hawaiian pizza for pickup and the location didn't have it. The person behind the counter was very kind about it and let me change my order at no extra cost. Great pizza and great customer service!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breadsticks
Staff was horribly rude when all I wanted was a beverage. If they-d been nicer in how they said things it wouldn't have been so bad. I walked up to get a drink and 2 supposed "workers" were just working their mouths. When I asked for a beverage they told me get in line, when I would have e been gone before the next customer even got their pizza. Would rate a zero off I could. Will never go again-even though they are the only ones with fountain Pepsi products.
Atmosphere: 1
Food: 1
Service: 1
The pizza was pretty good but took forever. I ordered online and I think they forgot one of my pizzas because 1 was ready when I got there and the other took at least 10 more minutes. I like their pizza but hate having to go into the mall to get it. Parking always sucks.
Parking: They have spots for food pickup but they are usually full.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Create Your Own 17 XL NY Pizza
The pizza was acceptable but the cashier was very rude
Atmosphere: 1
Food: 5
Service: 1
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