Gave me cold cheese on my fries after I waited like 20 minutes just to get 2 fries and a shake
Atmosphere: 1
Food: 1
Service: 2
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"Fast" food. 30 minutes later and I'm still waiting on my burger. This place is a joke, run by clowns.
Atmosphere: 1
Food: 1
Service: 1
Thomas J. Delahunty
Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Fries
JR Little
Absolutely filthy inside. Gross actually. Someone needs to clean this place badly.
Atmosphere: 1
Caren Lynn
I've spent hundreds on delivery from them and they just started sending regular fries instead of cheese fries which cost a lot more. If yall don't have cheese fries, I don't even want the order tbh bc it just ruins the whole order. I've lost a lot of money on them sending fries with nothing. They don't even send napkins, ketchup, salt, nothing so the whole order gets thrown out
Update. They now sent me a raw cheeseburger and the store doesn't answer the phone. Giving me a corporate email isn't a solution. It's actually pretty insulting when you send a customer raw hamburger and don't address the issue personally
Atmosphere: 1
Food: 1
Service: 1
marc pentella
App doesn’t work. Tried to order dinner for four but app wouldn’t allow. Had to order in person.
Juan Boyzo
I order to dordash and my order came out incomplete I tried calling but you guys didn't answer I would like to solve this problem before you guys make me go to the actual store place
Atmosphere: 1
Food: 4
Service: 1
The Foss (Your Personal Satan)
I haven't eaten at shake shack in a while and nobody told me that they usually really nice people have been replaced with a computer kiosk and surly employees.
Should have known that we should have left when we saw the trash cans filling with water.... And the copious amounts of water all over the ground.
Took about 15 minutes to get some lukewarm food and that was incorrect. I mean Jesus I get it working in a fast food restaurant sucks but at least care enough to make sure people get the right food.
I'm not sure how it's supposed to work but for some reason they make you take a number and put it on your table but then they make you go to the counter and get the food.
They gave us the wrong burger and one of our party ended up biting into whatever their vegetarian burger is and thought they were being served raw food. Fortunately it was only a really crappy vegetarian burger that only looked and had the consistency of raw hamburger. The taste was subpar, mushy and room temperature.
So we took that back because it was the wrong burger and they gave us the right burger and I don't know how they managed it but it was cold too.
Did I mention we waited 15 minutes for our food and they gave us cold food?!
Now I Will give them high marks for their atmosphere because it's just like the Titanic when it was about to sink. With water pouring from the ceiling and giant water puddles on the ground.
Frankly I'm not sure how this restaurant is open considering the safety issues. I would have loved to have been there when they tried to move the giant trash can filled with what I assume is probably 80 lb of water.
I'm not sure what the rules are in Ohio but you'll see a photo of a sticker on one of the soda things telling you not to drink it because it's not safe. That seems good.
I will say this much I was so horrified by the food and the service or should I say lack of service that I will never go back to a shake shack. The restaurant that I enjoyed and felt like a good value was just completely crap.
Worst thing is I gave these people 15% tip not knowing that they were just going to give us lukewarm food after making use wait 15 minutes.
Food was bussin'....u don't get much interaction with service being u input everything on a tablet and then they just call ur name out when ur foods ready so can't rate that high..but first time trying and the food was amazing will definitely have it again
Parking: Parking behind the restaurant was private so had to park in paid parking garage
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Shake Shack Burger, Fries
k
Did not receive accurate order, they serve cold food..
Atmosphere: 1
Food: 1
Service: 1
P A
Facility was clean and organized. Food was delicious and well priced and made in a timely quick manner. Extremely impressed by this location. Unfortunately I am from out of state so I won't be coming back for a while but I sure do wish there was a Shake Shack in my home town. Thank you for the wonderful burger and fries today!
Atmosphere: 5
Food: 5
Service: 5
Reisha Basnyat
Very good food
Atmosphere: 5
Food: 5
Service: 5
Jessica
The burger and fries were pretty good but it's kinda pricey for what it is. Not much service.
Great Burgers and Shakes in the heart of the Short North. The price is premium, but so is the food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Frozen Custard, Strawberry, Burger, Fries, Smokeshack
Don't count on the staff using the table numbers or calling out names.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Shroom Burger Cheese Fries Fifty-Fifty, Fries, Cheese Fries
Gave me cold cheese on my fries after I waited like 20 minutes just to get 2 fries and a shake
Atmosphere: 1
Food: 1
Service: 2
"Fast" food. 30 minutes later and I'm still waiting on my burger. This place is a joke, run by clowns.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Fries
Absolutely filthy inside. Gross actually. Someone needs to clean this place badly.
Atmosphere: 1
I've spent hundreds on delivery from them and they just started sending regular fries instead of cheese fries which cost a lot more. If yall don't have cheese fries, I don't even want the order tbh bc it just ruins the whole order. I've lost a lot of money on them sending fries with nothing. They don't even send napkins, ketchup, salt, nothing so the whole order gets thrown out
Update. They now sent me a raw cheeseburger and the store doesn't answer the phone. Giving me a corporate email isn't a solution. It's actually pretty insulting when you send a customer raw hamburger and don't address the issue personally
Atmosphere: 1
Food: 1
Service: 1
App doesn’t work. Tried to order dinner for four but app wouldn’t allow. Had to order in person.
I order to dordash and my order came out incomplete I tried calling but you guys didn't answer I would like to solve this problem before you guys make me go to the actual store place
Atmosphere: 1
Food: 4
Service: 1
I haven't eaten at shake shack in a while and nobody told me that they usually really nice people have been replaced with a computer kiosk and surly employees.
Should have known that we should have left when we saw the trash cans filling with water.... And the copious amounts of water all over the ground.
Took about 15 minutes to get some lukewarm food and that was incorrect. I mean Jesus I get it working in a fast food restaurant sucks but at least care enough to make sure people get the right food.
I'm not sure how it's supposed to work but for some reason they make you take a number and put it on your table but then they make you go to the counter and get the food.
They gave us the wrong burger and one of our party ended up biting into whatever their vegetarian burger is and thought they were being served raw food. Fortunately it was only a really crappy vegetarian burger that only looked and had the consistency of raw hamburger. The taste was subpar, mushy and room temperature.
So we took that back because it was the wrong burger and they gave us the right burger and I don't know how they managed it but it was cold too.
Did I mention we waited 15 minutes for our food and they gave us cold food?!
Now I Will give them high marks for their atmosphere because it's just like the Titanic when it was about to sink. With water pouring from the ceiling and giant water puddles on the ground.
Frankly I'm not sure how this restaurant is open considering the safety issues. I would have loved to have been there when they tried to move the giant trash can filled with what I assume is probably 80 lb of water.
I'm not sure what the rules are in Ohio but you'll see a photo of a sticker on one of the soda things telling you not to drink it because it's not safe. That seems good.
I will say this much I was so horrified by the food and the service or should I say lack of service that I will never go back to a shake shack. The restaurant that I enjoyed and felt like a good value was just completely crap.
Worst thing is I gave these people 15% tip not knowing that they were just going to give us lukewarm food after making use wait 15 minutes.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food was bussin'....u don't get much interaction with service being u input everything on a tablet and then they just call ur name out when ur foods ready so can't rate that high..but first time trying and the food was amazing will definitely have it again
Parking: Parking behind the restaurant was private so had to park in paid parking garage
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Shake Shack Burger, Fries
Did not receive accurate order, they serve cold food..
Atmosphere: 1
Food: 1
Service: 1
Facility was clean and organized. Food was delicious and well priced and made in a timely quick manner. Extremely impressed by this location. Unfortunately I am from out of state so I won't be coming back for a while but I sure do wish there was a Shake Shack in my home town. Thank you for the wonderful burger and fries today!
Atmosphere: 5
Food: 5
Service: 5
Very good food
Atmosphere: 5
Food: 5
Service: 5
The burger and fries were pretty good but it's kinda pricey for what it is. Not much service.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Cheese Fries
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