Food is always delicious, but this time I left my purse on the back of a chair and didn't realize until they were closed. called the next morning and they HAD IT! I'm so thankful they have honest good people working there! Thank you so much!!
The Staples
Extremely overpriced for lackluster portions. And the serving staff acts and looks like they'd rather be doing anything than working. Columbus has so many amazing burger places that there's no excuse for a Manhattan original to come to town and be this bad.
Atmosphere: 2
Food: 3
Service: 1
Josh Toensfeldt
Wow, where to even start? Employees making videos and screwing around, tables greasy and garbage on the floor, and this place was EMPTY. Over priced underwhelming food. Chicken bites were microscopic and mostly bread, absolutely dripping with fryer oil. It left oil slicks in the ranch dressing FFS! Burgers small and NOT worth the price they’re asking. You can talk all day about sourcing and quality but if a family of four can’t eat here for under $40 what are you doing? We tried for a redemption attempt and let the kids order shakes after the meal. Fail. $7 milkshakes are a crime. Corporate greed and management incompetency at its finest here. It’s no wonder your employees avoid customer interaction, they know how upset everyone is going to be with their shake shack experience.
Atmosphere: 1
Food: 1
Service: 1
Wendy Ellis
Ordered 2 cheeseburgers, hamburger, and a drink - was $26. Thinking that as long as it’s good, it will be ok. All 3 burgers were charred to a crisp - well beyond burnt and probably not fit to consume. Tried to reorder one that also had the cheese burnt to a crisp. Server was very gracious about it but I won’t be coming back.
Food: 1
Gregory McClanahan
They don't have any cashiers, they make you do that work for them. Their tablet doesn't respond to touch well, and their menu is convoluted. They have no combos or anything, so you have to buy $5 fries, a $4 drink, and a $10 burger separately, absurd prices for what this food is. I used to love shake shack, but this one has cemented never visiting one of these joints ever again.
Atmosphere: 1
Service: 1
Lizzie Hefner
My burger and the shack sauce that came with were very good, my cheese fries were amazing and my Frozen hot chocolate shake, taste just like it reads. The place was well decorated and clean. Quick service and had kiosk or register option.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burgers & Cheese Fries
Jenn Wolf
Great place even better food just go and get it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger, Burger
Mackenzie J.
The food and drinks? Great. The staff? Yikes. Came in for some shakes and soft serve,, waited about 20 minutes. They weren't busy- kitchen was full of people laughing, joking, and pushing eachother. One chef even was screaming profanities and flipping off another employee. Not my best experience...
Terri R.
THEY CHARGED ME BUT NO FOOD! I ordered online as that's the only way that their drive thru accepts orders. It said my order would be ready in 10 minutes so I went to the drive thru window then. They said there was no order in the system for me and that it would take 20-30 minutes if I reordered. I had no email or text from them although I thought my Apple Pay went thru. So I left. Later I got an email saying my order was ready, but I was far way by then. I tried calling the restaurant but it went to voicemail & nobody called back. The next day I called again & someone picked up the phone z& immediately hung up.
Kaylee Pierce
We waited over 40 mins for our food, the manager did offer to make it or refund the order, even with him making it there was still a sandwich that was missed, and the food was not anything to write home
The Manager Justin was very kind to help us with a coupon issue we had and he honored it regardless. He was patient and understanding. Thank you Justin and Staff for the wonderful experience!
Atmosphere: 5
Food: 5
Service: 5
K J.
They shut off online ordering well before closing and then only made their drive through for online order pickups. It's like they don't want business.
Daniel Johnson
My girlfriend and I have been loyal customers since they came to columbus. But the problem I had with the polaris locating is that they were very rude!They called our name and tossed our food on the counter. When you stand near the counter wanting some help for whatever reason they act as if your not there. I will never go back to that location again! Swensons here we come!
Atmosphere: 2
Food: 2
Service: 1
Creative Ape
The food is good! I typically order through a delivery service. For some reason you NEVER get a straw. Which is very inconvenient when you order a shake/pop.
Food: 5
Service: 4
Casey Cannady
1st time ever eating at Shake Shack... and it was good... I get why some folks really dig it. There food is akin to an upscale Chick-fil-A + Steak & Shake baby.Got a burger and their chicken bites. Both were good and clearly high quality proteins. Definitely more greasy than I'd like, but hit the spot.
Food is always delicious, but this time I left my purse on the back of a chair and didn't realize until they were closed. called the next morning and they HAD IT! I'm so thankful they have honest good people working there! Thank you so much!!
Extremely overpriced for lackluster portions. And the serving staff acts and looks like they'd rather be doing anything than working. Columbus has so many amazing burger places that there's no excuse for a Manhattan original to come to town and be this bad.
Atmosphere: 2
Food: 3
Service: 1
Wow, where to even start? Employees making videos and screwing around, tables greasy and garbage on the floor, and this place was EMPTY. Over priced underwhelming food. Chicken bites were microscopic and mostly bread, absolutely dripping with fryer oil. It left oil slicks in the ranch dressing FFS! Burgers small and NOT worth the price they’re asking. You can talk all day about sourcing and quality but if a family of four can’t eat here for under $40 what are you doing? We tried for a redemption attempt and let the kids order shakes after the meal. Fail. $7 milkshakes are a crime. Corporate greed and management incompetency at its finest here. It’s no wonder your employees avoid customer interaction, they know how upset everyone is going to be with their shake shack experience.
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 cheeseburgers, hamburger, and a drink - was $26. Thinking that as long as it’s good, it will be ok. All 3 burgers were charred to a crisp - well beyond burnt and probably not fit to consume. Tried to reorder one that also had the cheese burnt to a crisp. Server was very gracious about it but I won’t be coming back.
Food: 1
They don't have any cashiers, they make you do that work for them. Their tablet doesn't respond to touch well, and their menu is convoluted. They have no combos or anything, so you have to buy $5 fries, a $4 drink, and a $10 burger separately, absurd prices for what this food is. I used to love shake shack, but this one has cemented never visiting one of these joints ever again.
Atmosphere: 1
Service: 1
My burger and the shack sauce that came with were very good, my cheese fries were amazing and my Frozen hot chocolate shake, taste just like it reads. The place was well decorated and clean. Quick service and had kiosk or register option.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burgers & Cheese Fries
Great place even better food just go and get it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger, Burger
The food and drinks? Great. The staff? Yikes. Came in for some shakes and soft serve,, waited about 20 minutes. They weren't busy- kitchen was full of people laughing, joking, and pushing eachother. One chef even was screaming profanities and flipping off another employee. Not my best experience...
THEY CHARGED ME BUT NO FOOD! I ordered online as that's the only way that their drive thru accepts orders. It said my order would be ready in 10 minutes so I went to the drive thru window then. They said there was no order in the system for me and that it would take 20-30 minutes if I reordered. I had no email or text from them although I thought my Apple Pay went thru. So I left. Later I got an email saying my order was ready, but I was far way by then. I tried calling the restaurant but it went to voicemail & nobody called back. The next day I called again & someone picked up the phone z& immediately hung up.
We waited over 40 mins for our food, the manager did offer to make it or refund the order, even with him making it there was still a sandwich that was missed, and the food was not anything to write home
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
The Manager Justin was very kind to help us with a coupon issue we had and he honored it regardless. He was patient and understanding. Thank you Justin and Staff for the wonderful experience!
Atmosphere: 5
Food: 5
Service: 5
They shut off online ordering well before closing and then only made their drive through for online order pickups. It's like they don't want business.
My girlfriend and I have been loyal customers since they came to columbus. But the problem I had with the polaris locating is that they were very rude!They called our name and tossed our food on the counter. When you stand near the counter wanting some help for whatever reason they act as if your not there. I will never go back to that location again! Swensons here we come!
Atmosphere: 2
Food: 2
Service: 1
The food is good! I typically order through a delivery service. For some reason you NEVER get a straw. Which is very inconvenient when you order a shake/pop.
Food: 5
Service: 4
1st time ever eating at Shake Shack... and it was good... I get why some folks really dig it. There food is akin to an upscale Chick-fil-A + Steak & Shake baby.Got a burger and their chicken bites. Both were good and clearly high quality proteins. Definitely more greasy than I'd like, but hit the spot.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Bites, Fries, Chicken Shack Box - 12 Servings, Cheeseburger, Hamburger, Shackburger, Burger, Buffalo Chicken Sandwich & Fries, Shack Burger with Added Bacon and Pickles, Bacon Cheeseburger, Burgers & Cheese Fries