Shake Shack Dublin
3734 W Granville Rd, Columbus
(614) 696-5848
Recent Reviews
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Waited over 30 minutes in the drive thru for 3 burgers and a shake. Workers are on their phones, pointing and laughing at us waiting in the car. Absolutely ridiculous! Terrible service. Unreal!.
Atmosphere: 1
Service: 1
Had trouble getting them to understand my order at the speaker. Shroom burger was burnt. They didn't greet me at the window and when my food was ready they pretty much dropped it in my car window and walked away. Not my normal experience at this location. Over $18 after tax for the meal it would be nice for good customer service and a nice sandwich.
Atmosphere: 2
Food: 2
Service: 2
Food and shakes are delicious. This was our first experience and we will definitely make a return trip.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheese Fries, Bacon Cheeseburger
Food was pretty mediocre for how expensive it is. My order was messed up and they forgot the cheese sauce. Burger was pretty flat, dry, Fries were fresh at least but again missing what I paid for.
Just really pricey and not worth food wise.
Atmosphere: 3
Food: 1
Service: 3
Burger was ok, fries were barley warm. Not what I was expecting for a $15 lunch! Never again.
Food: 3
Service: 3
Delicious!!@
Long wait for overcooked, overpriced food. Still waiting on the shakes/drinks to arrive. Not sure they will come before we are done with the food. Will not be back.
Atmosphere: 2
Food: 2
Service: 1
Chris is wonderful!! He greeted us as soon as we walked in and was eager to help us with our orders. Quick service, amazing food, wonderful staff. Thanks Chris, will visit again!
Atmosphere: 5
Food: 5
Service: 5
This place has the slowest service. Milk shake in drive through should not take 10 minutes after we paid for it and we were the only car.
Service: 1
$12 for a fast food burger?? $3.50 for a fountain drink. Let me guess... inflation? Lol
Not coming back here
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Very good hamburgers and shake but would like a smaller option!
Atmosphere: 5
Food: 5
Service: 5
Food is really expensive.
Atmosphere: 3
Food: 3
Service: 2
I really want to like this place but good golly… $$$$$. What you get and what it costs is disproportionately wrong. $3.50 for a fountain drink that is the size of a small cup that you can’t easily refill because it has to be refilled behind the counter? $10 or more for a milkshake? It’s out of hand. Oh right… then they ask you for a tip. Unbelievable!
Atmosphere: 5
Food: 5
Service: 5
Worst customer service At this location
Atmosphere: 1
Food: 1
Service: 1
Drive-thru order. Over 25 minute wait. Got home to find burgers burnt to a crisp. Couldn't eat them. French fries were fine, that's why I gave a score of 2 instead of 1. Too late to return the order. Time to hire a new cook. Had a good experience before this incident.
Food: 2
Service: 3
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