Came to the door at 6:30pm on Saturday February 1, after dinner next door at Domo. No one inside and the sign said CLOSED, but then we saw two employees emerge from the back and we opened the door. When we asked about the sign the male employee smirked "Yeah... we're trying to keep it less busy..." Really? That's pathetic. If we didn't have an out-of-town guest with us who wanted to try rolled ice cream we would have walked out. They did serve us and the ice cream was decent, but silliness like this is why people don't bother coming out to the Short North.
Atmosphere: 1
Food: 3
Service: 1
Rigo Lopez
Simply Rolled Ice Cream offers a delightful spin on traditional desserts with its customizable ice cream rolls that promise a unique experience. However, it’s not all sprinkles and sweet toppings; there seems to be a bit of a downside when it comes to the customer service aspect. Imagine this scenario: you’re excited to try a new dessert spot that you’ve heard great things about. You step into Simply Rolled, greeted by the vibrant display of ice cream bases and a myriad of topping choices. The excitement is palpable as you decide on a vanilla base with fresh strawberries, chocolate chips, and a drizzle of caramel.
But as you move through the line, the bustling crowd seems overwhelming, not just for you but for the staff as well. The servers, while trying to manage the long queue, appear rushed and not particularly engaging, which dims the light of what could have been a stellar customer experience. After a longer than expected wait, you finally receive your ice cream. It’s delicious, no doubt—a creamy, dreamy treat that dances on the taste buds. Yet, the experience leaves you a bit sour, much like a sundae lacking that essential cherry on top.
For places like Simply Rolled Ice Cream, striking a balance between a unique product and stellar customer service is key to turning first-time visitors into regulars. Engaging more with customers and managing wait times efficiently could transform the service experience to match the undeniable appeal of their ice cream rolls. Remember, a smile can be as sweet as the best dessert!
If you’ve enjoyed this peek into Simply Rolled Ice Cream and you’re curious about where my next adventure will take me, don’t forget to follow my journey on Instagram @riguinlo and Google Maps. Your support and follows mean the world and help keep these reviews coming!
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Strawberry
Kainat Akram
I used to love simply roll , but today my experience was awful , we went there between 6:30 to 7 , No greetings or smile , they were so mad that we came there and made my icecream the tray was not clean , I even asked them that pls clean the tray it has syrups and cookie dough from previous batch but he didn't listen , hygiene was zero as well , my icecream was more like shaved icecream than rolled I paid 9 dollars for what ? I'm highly disappointed!!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nutella
Stephanie Johnson
Very good, nice people
Atmosphere: 5
Food: 5
Service: 5
Dash Saunders
Very good and nice
Jessica K
Closed before closing hours on a Saturday night
Grant Alford
Probably shouldn’t have staff working that take their bad day out on customers
Service: 1
RH
Got there before closing and was denied entry, I'll tell all my friends.
Service: 1
Ryan Acuna
Rude cashier,she laughed when I asked her a question about the menu. I told her I have never been before and that’s why I was asking. Great ice cream but poor service!
Atmosphere: 2
Food: 5
Service: 2
Tom Graffeo
Employees didn't seem like they wanted to be there. Vegan base was tasty.
Google Says open at 2pm. Currently 4:05pm and not open.
Service: 1
Cameryn Keeler
Delicious ice cream
Amelia Mei
I have a peanut allergy and asked if they are able to be make an allergy safe ice cream. Mallary who was so kind and very understanding said absolutely and did everything in order to make that possible! Unfortunately her manager made it very transparent in front of us that she was in the wrong. The ice cream was amazing but I am very disappointed with true way the manager treated her employee in front of us.
Atmosphere: 1
Food: 5
Service: 5
Stephanie Bell
First time going to their establishment and divided from the moment we walked in myself and my niece she was excited to show me this place and experience it well ice cream is great yet your service manager was racist arrogant condescending and not answering questions when a person asks about items and how they're cut the service works
Atmosphere: 1
Food: 5
Service: 1
Al Freeland
Without fail they are always close, even though they are suppose to be open til 10. It’s even worse when there are customers in line getting ice cream.
Came to the door at 6:30pm on Saturday February 1, after dinner next door at Domo. No one inside and the sign said CLOSED, but then we saw two employees emerge from the back and we opened the door. When we asked about the sign the male employee smirked "Yeah... we're trying to keep it less busy..." Really? That's pathetic. If we didn't have an out-of-town guest with us who wanted to try rolled ice cream we would have walked out. They did serve us and the ice cream was decent, but silliness like this is why people don't bother coming out to the Short North.
Atmosphere: 1
Food: 3
Service: 1
Simply Rolled Ice Cream offers a delightful spin on traditional desserts with its customizable ice cream rolls that promise a unique experience. However, it’s not all sprinkles and sweet toppings; there seems to be a bit of a downside when it comes to the customer service aspect. Imagine this scenario: you’re excited to try a new dessert spot that you’ve heard great things about. You step into Simply Rolled, greeted by the vibrant display of ice cream bases and a myriad of topping choices. The excitement is palpable as you decide on a vanilla base with fresh strawberries, chocolate chips, and a drizzle of caramel.
But as you move through the line, the bustling crowd seems overwhelming, not just for you but for the staff as well. The servers, while trying to manage the long queue, appear rushed and not particularly engaging, which dims the light of what could have been a stellar customer experience. After a longer than expected wait, you finally receive your ice cream. It’s delicious, no doubt—a creamy, dreamy treat that dances on the taste buds. Yet, the experience leaves you a bit sour, much like a sundae lacking that essential cherry on top.
For places like Simply Rolled Ice Cream, striking a balance between a unique product and stellar customer service is key to turning first-time visitors into regulars. Engaging more with customers and managing wait times efficiently could transform the service experience to match the undeniable appeal of their ice cream rolls. Remember, a smile can be as sweet as the best dessert!
If you’ve enjoyed this peek into Simply Rolled Ice Cream and you’re curious about where my next adventure will take me, don’t forget to follow my journey on Instagram @riguinlo and Google Maps. Your support and follows mean the world and help keep these reviews coming!
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Strawberry
I used to love simply roll , but today my experience was awful , we went there between 6:30 to 7 ,
No greetings or smile , they were so mad that we came there and made my icecream the tray was not clean , I even asked them that pls clean the tray it has syrups and cookie dough from previous batch but he didn't listen , hygiene was zero as well , my icecream was more like shaved icecream than rolled I paid 9 dollars for what ? I'm highly disappointed!!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nutella
Very good, nice people
Atmosphere: 5
Food: 5
Service: 5
Very good and nice
Closed before closing hours on a Saturday night
Probably shouldn’t have staff working that take their bad day out on customers
Service: 1
Got there before closing and was denied entry, I'll tell all my friends.
Service: 1
Rude cashier,she laughed when I asked her a question about the menu. I told her I have never been before and that’s why I was asking. Great ice cream but poor service!
Atmosphere: 2
Food: 5
Service: 2
Employees didn't seem like they wanted to be there. Vegan base was tasty.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
Google Says open at 2pm. Currently 4:05pm and not open.
Service: 1
Delicious ice cream
I have a peanut allergy and asked if they are able to be make an allergy safe ice cream. Mallary who was so kind and very understanding said absolutely and did everything in order to make that possible! Unfortunately her manager made it very transparent in front of us that she was in the wrong. The ice cream was amazing but I am very disappointed with true way the manager treated her employee in front of us.
Atmosphere: 1
Food: 5
Service: 5
First time going to their establishment and divided from the moment we walked in myself and my niece she was excited to show me this place and experience it well ice cream is great yet your service manager was racist arrogant condescending and not answering questions when a person asks about items and how they're cut the service works
Atmosphere: 1
Food: 5
Service: 1
Without fail they are always close, even though they are suppose to be open til 10. It’s even worse when there are customers in line getting ice cream.
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