Two sandwiches and two fries can take an hour. Be aware!!
Erik Holder
I have never left feedback for any establishment but this was such a horrible experience I feel it is necessary to warn other consumers. My son and I have eaten at other Smashburgers. We love the chain. This was our first time to the Gahanna location. It was a disaster. My son ordered a burger with cheddar cheese, lettuce, tomato and pickle. It took them 4 tries to get it right. I ordered a burger with swiss and bacon. The bacon was missing. My fries were cold. While we were waiting for burger #3, an employee brought us a peanut butter shake. We did not order a shake. He insisted we did! Finally he took it away. The employees seem untrained and unfit to work in this place. At no time did anyone apologize for all the incorrect burgers. It took nearly 40 minutes before my son finally received the burger he ordered. We will continue going to Smashburger, but never again to the Gahanna location.
Paul Trammelle Davis
Great service, Food & relaxed atmosphere.
Lakishia Marbury
Went here on a lunch break just to check out the place. Very Clean facility with good customer service and decent food. Definitely not bad, but in my opinion, not as good as 5 Guys Burgers & Fries! ♀️
Jack Broering
I had their grilled chicken sandwich it was very good. Prices for a little bit High but overall the food was good.
Chelsea Simmons
AMAZING customer service, the manger on duty tonight was superb! (11/9/19) I had ordered a burger with avocado but I got home and there was no avocado, I called up there and was told if I come back up they would remake my order for me. I came up there and they remade my entire order and even gave me a couple entree coupons and apologized profusely. I understand mistakes are going to happen and I appreciate them going above and beyond to make it right ! I will definitely continue dining there and recommend you all do as well!
Ashley Tovinitti
Very bad experience. Ordered food via doordash, when food arrived it was completely wrong and food was missing. When we called to get it fixed the manager was rude and talked over us. When we took food up to get fixed they refused to fix it or give us the missing food. The GM stood there with arms folded and cared not one bit that the order was completely wrong. We ended up having to hop else where to eat.
Aric Riley
Horrible experience will never ever go back been there twice and both times the people had attitudes made me wait super long just to get our food to go I will be telling everyone I know not to go here please do not spend your money with these people you will feel used and very unappreciated along with nasty tasting food
Natasha Graham
Went to the restroom and it was disgusting, floors look like it had not been swept nor mopped in days. There was used paper towels all over the floor, the trash was over flowing. As I got my order of food, I waited way to long and my rosemary fries were over cooked so after waiting to long for my food I had to have more fries made the correct way. There was no ice in the ice machine was out of ice, half the drinks were out and had not been filled during my visit. Throughout the whole restaurant the floors were very nasty. As a matter of fact I almost slipped on something spilled
John Lockhart
Best fast food type burger I have had when compare to in/out, culvers, five guys (these are all still excellent too - no disrespect). Juicy pattie, excellent bun, gooey flavorful cheese. Fries above average. Whole family enjoyed. Reasonable price sandwich (the sodas not so much) for a higher end joint.
First time and it was delicious. I really enjoyed the brussel sprouts!
Wyatt Elkins
Very good quality food but it was very greasy. Five stars if it was less messy.
rebecca marshall
IT WAS VERY ENJOYABLE AND FOOD WAS DELICIOUS. HAD A BUG ON MY BURGER BUT OVERALL A VERY PLEASANT EXPERIENCE.
Ben Rosh
I brought a friend who ate. I didn't. He was happy because the counter person spoke many languages including his own. They spoke 5 languages within 3 minutes. So cool plus others there were very polote when helping us
Alan Fodrey
This restaurant serves an awesome burger. Very similar to five guys, except the shakes here are legendary, I'd recommend the salted carmel. The rosemary fries taste odd to me, but they were ok. Overall a very good meal.
Two sandwiches and two fries can take an hour. Be aware!!
I have never left feedback for any establishment but this was such a horrible experience I feel it is necessary to warn other consumers. My son and I have eaten at other Smashburgers. We love the chain. This was our first time to the Gahanna location. It was a disaster. My son ordered a burger with cheddar cheese, lettuce, tomato and pickle. It took them 4 tries to get it right. I ordered a burger with swiss and bacon. The bacon was missing. My fries were cold. While we were waiting for burger #3, an employee brought us a peanut butter shake. We did not order a shake. He insisted we did! Finally he took it away. The employees seem untrained and unfit to work in this place. At no time did anyone apologize for all the incorrect burgers. It took nearly 40 minutes before my son finally received the burger he ordered. We will continue going to Smashburger, but never again to the Gahanna location.
Great service, Food & relaxed atmosphere.
Went here on a lunch break just to check out the place. Very Clean facility with good customer service and decent food. Definitely not bad, but in my opinion, not as good as 5 Guys Burgers & Fries! ♀️
I had their grilled chicken sandwich it was very good. Prices for a little bit High but overall the food was good.
AMAZING customer service, the manger on duty tonight was superb! (11/9/19) I had ordered a burger with avocado but I got home and there was no avocado, I called up there and was told if I come back up they would remake my order for me. I came up there and they remade my entire order and even gave me a couple entree coupons and apologized profusely. I understand mistakes are going to happen and I appreciate them going above and beyond to make it right ! I will definitely continue dining there and recommend you all do as well!
Very bad experience. Ordered food via doordash, when food arrived it was completely wrong and food was missing. When we called to get it fixed the manager was rude and talked over us. When we took food up to get fixed they refused to fix it or give us the missing food. The GM stood there with arms folded and cared not one bit that the order was completely wrong. We ended up having to hop else where to eat.
Horrible experience will never ever go back been there twice and both times the people had attitudes made me wait super long just to get our food to go I will be telling everyone I know not to go here please do not spend your money with these people you will feel used and very unappreciated along with nasty tasting food
Went to the restroom and it was disgusting, floors look like it had not been swept nor mopped in days. There was used paper towels all over the floor, the trash was over flowing. As I got my order of food, I waited way to long and my rosemary fries were over cooked so after waiting to long for my food I had to have more fries made the correct way. There was no ice in the ice machine was out of ice, half the drinks were out and had not been filled during my visit. Throughout the whole restaurant the floors were very nasty. As a matter of fact I almost slipped on something spilled
Best fast food type burger I have had when compare to in/out, culvers, five guys (these are all still excellent too - no disrespect). Juicy pattie, excellent bun, gooey flavorful cheese. Fries above average. Whole family enjoyed. Reasonable price sandwich (the sodas not so much) for a higher end joint.
Restaurantji Recommends
First time and it was delicious. I really enjoyed the brussel sprouts!
Very good quality food but it was very greasy. Five stars if it was less messy.
IT WAS VERY ENJOYABLE AND FOOD WAS DELICIOUS. HAD A BUG ON MY BURGER BUT OVERALL A VERY PLEASANT EXPERIENCE.
I brought a friend who ate. I didn't. He was happy because the counter person spoke many languages including his own. They spoke 5 languages within 3 minutes. So cool plus others there were very polote when helping us
This restaurant serves an awesome burger. Very similar to five guys, except the shakes here are legendary, I'd recommend the salted carmel. The rosemary fries taste odd to me, but they were ok. Overall a very good meal.
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