Tons of flies in the store. Hopefully they're doing something to address an insect infestation.
Atmosphere: 1
Food: 1
Service: 1
Victoria Davell
I appreciate the location of this Starbucks being across from the hospital! I always see the baristas working hard to fulfill so many orders, I don’t mind waiting a little longer for my order because I know how busy it can get in there! Be kind to the baristas!!! 💚☕️
Atmosphere: 5
Food: 5
Service: 5
Prof. Tony S
Busy spot. Slow service
Atmosphere: 5
Food: 5
Service: 5
Hannah Church
Amazing service
Atmosphere: 5
Food: 5
Service: 5
Shannon Reinertson
Consistently the slowest Starbucks ever
Lindsi Johnson
I’ve been going to this Starbucks location for a while now, and I don’t know what’s going on with the new staff, but they are incredibly rude and the wait time is ridiculous. Lately, every time I come in, I’ve had to wait 20 minutes or more just to get through the line, and that’s not even counting the time it takes to get my drink. On top of that, the way I’ve been treated is completely unacceptable — there’s no friendliness, no sense of urgency, and it feels like they couldn’t care less about customer service. This is not the experience I used to have here, and it’s very disappointing.
Sinthu Newell
Literally the sweetest baristas ever! I spilled a drink and they were so understanding! Always get my order right! Fully appreciate them 💜
Atmosphere: 5
Food: 5
Service: 5
Cory Johnson
Almost 10am and the store is not open, this has happened multiple times. Sign blocking drive thru and door is locked. No signage on the door explaining why
Service: 1
Meica Dixson
Interesting spot, almost didn't see that it was a Starbucks. We also forgot to go back to get our Ohio cups. Guess there will be a next time!!!
I always use the app to order ahead and pick up in the drive-through because I have a toddler and a baby—getting out of the car isn’t easy. Today, I was told my order wasn’t ready and that I needed to either come inside or loop back around. I explained I’ve never been told that before and asked how that’s any different than placing the order at the window. If anything, ordering ahead gives the staff a head start.
It’s also not easy to loop around at this location—it’s a tight, awkward setup that’s frustrating to navigate with kids in the car. Instead of showing any understanding, the employee started going on about “systems” and “lines” with zero empathy.
Then she told me, “mobile orders will always have an 11–15 minute wait,” as if that’s just policy. I’m sure Starbucks wouldn’t appreciate an employee actively discouraging people from using the app. I told her that made no sense—it was idiotic. The change is frustrating but the lack of customer service is why I’m taking the time to write a review.
As I walked inside, I actually felt validated overhearing another customer complaining about the exact same thing. But the manager acted like she didn’t understand why any of this was a problem.
The people at the drive-through here regularly make snarky comments, and today was the last straw. My baby is sick, I’m postpartum, and this experience was just unnecessarily stressful. Between my husband and me, we’ve been loyal customers—we even have a Starbucks inside my office that I frequent. But today was enough for me to never order again. I didn’t grab names but whoever was working the drive through on 4/22 at 7:30 may need customer relations training.
Kenneth Hooks
One job tall dark roast with cream and you can’t get that right stop asking for more money do your job better
James White II
I was traveling on my way home. So I went to the drive-thru for a grande hot coffee dark roast with Stevia and zero sugar vanilla syrup. Sadly, I took a sip, and the coffee was luke warm. Usually, I would return it for a hot coffee. But my driver had just gotten on the highway to take home. Yet the customer service was good. The next time, I will request a hot grande at the drive-thru.
Tons of flies in the store. Hopefully they're doing something to address an insect infestation.
Atmosphere: 1
Food: 1
Service: 1
I appreciate the location of this Starbucks being across from the hospital! I always see the baristas working hard to fulfill so many orders, I don’t mind waiting a little longer for my order because I know how busy it can get in there! Be kind to the baristas!!! 💚☕️
Atmosphere: 5
Food: 5
Service: 5
Busy spot. Slow service
Atmosphere: 5
Food: 5
Service: 5
Amazing service
Atmosphere: 5
Food: 5
Service: 5
Consistently the slowest Starbucks ever
I’ve been going to this Starbucks location for a while now, and I don’t know what’s going on with the new staff, but they are incredibly rude and the wait time is ridiculous. Lately, every time I come in, I’ve had to wait 20 minutes or more just to get through the line, and that’s not even counting the time it takes to get my drink. On top of that, the way I’ve been treated is completely unacceptable — there’s no friendliness, no sense of urgency, and it feels like they couldn’t care less about customer service. This is not the experience I used to have here, and it’s very disappointing.
Literally the sweetest baristas ever! I spilled a drink and they were so understanding! Always get my order right! Fully appreciate them 💜
Atmosphere: 5
Food: 5
Service: 5
Almost 10am and the store is not open, this has happened multiple times. Sign blocking drive thru and door is locked. No signage on the door explaining why
Service: 1
Interesting spot, almost didn't see that it was a Starbucks. We also forgot to go back to get our Ohio cups. Guess there will be a next time!!!
Atmosphere: 5
Food: 5
Service: 5
Great Service! Always fast and accurate..
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Hard to get to from thr maim street.
Atmosphere: 3
Food: 3
Service: 5
They always let the employees just go in strike!
I always use the app to order ahead and pick up in the drive-through because I have a toddler and a baby—getting out of the car isn’t easy. Today, I was told my order wasn’t ready and that I needed to either come inside or loop back around. I explained I’ve never been told that before and asked how that’s any different than placing the order at the window. If anything, ordering ahead gives the staff a head start.
It’s also not easy to loop around at this location—it’s a tight, awkward setup that’s frustrating to navigate with kids in the car. Instead of showing any understanding, the employee started going on about “systems” and “lines” with zero empathy.
Then she told me, “mobile orders will always have an 11–15 minute wait,” as if that’s just policy. I’m sure Starbucks wouldn’t appreciate an employee actively discouraging people from using the app. I told her that made no sense—it was idiotic. The change is frustrating but the lack of customer service is why I’m taking the time to write a review.
As I walked inside, I actually felt validated overhearing another customer complaining about the exact same thing. But the manager acted like she didn’t understand why any of this was a problem.
The people at the drive-through here regularly make snarky comments, and today was the last straw. My baby is sick, I’m postpartum, and this experience was just unnecessarily stressful. Between my husband and me, we’ve been loyal customers—we even have a Starbucks inside my office that I frequent. But today was enough for me to never order again. I didn’t grab names but whoever was working the drive through on 4/22 at 7:30 may need customer relations training.
One job tall dark roast with cream and you can’t get that right stop asking for more money do your job better
I was traveling on my way home. So I went to the drive-thru for a grande hot coffee dark roast with Stevia and zero sugar vanilla syrup. Sadly, I took a sip, and the coffee was luke warm. Usually, I would return it for a hot coffee. But my driver had just gotten on the highway to take home. Yet the customer service was good. The next time, I will request a hot grande at the drive-thru.
Food: 3
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