I went shortly before they closed. And although they did not close until 10 PM, they refuse to take my order in the drive through or acknowledge me. I sat there for 15 minutes then they informed me they were closed.
Atmosphere: 1
Service: 1
Daniel Jones
The food ordering process is useless, we have to have a Qr code to scan by the pop machine to activate the pop machine, and the fries were cold, me and my brother Charlie had the wrong order, We asked for a garlic burger and a Bacon burger ,Not a Regular burger and a steak burger and cold fries, And I asked the employee to get me and Charlie a garlic burger and a bacon burger and fresh warm fries, and the employee was a complete jerk to me, the employee is a complete jerk! She told me there is nothing wrong with the order, We just ate our food like screw it, and the bathroom was little bit dirty ,and we won't return from now on
Atmosphere: 1
Food: 1
Service: 1
AliviaKGaming
The staff gets the orders incorrect regularly.They will also redirect drive through customers to come inside with the hopes they will drive off because they are lazy.
Darren Z
I haven't been to a Steak 'n Shake for a long time, so I was surprised to see that it is now essentially self-service. You place and pay for your order at a touchscreen kiosk, get your own drinks and condiments, then find a table and wait for your number to be called. There is minimal interaction with the restaurant staff. The good news is that service is very fast, and the food is as good as it always was. The experience just isn't as personable as it used to be.
Atmosphere: 3
Food: 5
Service: 5
Michele Spears
Very friendly staff & the food was on point
Atmosphere: 5
Food: 5
Service: 5
Hakim Lewis
Employee forgot napkins at drive thru.
Atmosphere: 4
Food: 4
Service: 4
Lars Jackson
Fresh and hot food made on the spot. Definitely one of the better locations.
Atmosphere: 5
Food: 5
Service: 4
Bill Reinhart
My brother turned me on to their banana shake!
Food: 5
Service: 5
nunya
Haven't tasted good yet. Have to scan qr code to get drink. Burger order was screwed up. 3 people in the kitchen and nobody dealing with customers and they still screwed it t
Atmosphere: 2
Service: 1
Jaxon Saunders
Horrible place rude customer service, unsanitized eating areas and restrooms, cold food, no respect, no manners, people eating on the line, trash filled to the capacity, plus the people at night are really terrible, lazy workers, and overall one of the worst locations in the United States nothing to say good about this place at all not one thing.
I Love that they have changed their oil that the fries are cooked in to tallow oil. It’s much healthier!
Food: 5
Service: 5
Nellie Bolin
The workers didn't even greet us and didn't even acted like they seen us. Also all tables was nasty. I had to get napkins and wet them from the water at soda fountain to wash a table for us to sit at. I liked it 100% better when they had waitresses here at least you know you can be greeted and see a smiling face and have contact with a human and not a machine which is nuts ßoon there will be no human contact with no one at all. This place only had people at 2 tables in the whole place no reason why tables and place wasn't clean. I ordered for 4 people. We have been here for 20 minutes and when my name was called I thought he had our food done and the the gentleman says he's just starting on our order. No reason it's so slow getting our meal cause now we are the only ones in restaurant. Places order at 7:45pm and now it's 8:14pm and we only ones in store so we finally got our food and my chili was still cold and they heated it up and it still wasn't hot it was barely warm and they forgot my granddaughters apple juice and had to go ask for it. I'm really not happy with this restaurant at all. I have never had a such bad experience at a steak n shake before. People are nice but that's all I can say. My order was 35 dollars n change.
Q-Grader Abroad
Not bad !!!! Thank for better than average food
Atmosphere: 3
Food: 3
Service: 4
David Pearson
I can't explain my addiction to Tallow fries. I. wish they had more hamburgers to choose from like they used to do. Health wise I think this may be good for once every 2 months but other than that, it was fun
I went shortly before they closed. And although they did not close until 10 PM, they refuse to take my order in the drive through or acknowledge me. I sat there for 15 minutes then they informed me they were closed.
Atmosphere: 1
Service: 1
The food ordering process is useless, we have to have a Qr code to scan by the pop machine to activate the pop machine, and the fries were cold, me and my brother Charlie had the wrong order, We asked for a garlic burger and a Bacon burger ,Not a Regular burger and a steak burger and cold fries, And I asked the employee to get me and Charlie a garlic burger and a bacon burger and fresh warm fries, and the employee was a complete jerk to me, the employee is a complete jerk! She told me there is nothing wrong with the order, We just ate our food like screw it, and the bathroom was little bit dirty ,and we won't return from now on
Atmosphere: 1
Food: 1
Service: 1
The staff gets the orders incorrect regularly.They will also redirect drive through customers to come inside with the hopes they will drive off because they are lazy.
I haven't been to a Steak 'n Shake for a long time, so I was surprised to see that it is now essentially self-service. You place and pay for your order at a touchscreen kiosk, get your own drinks and condiments, then find a table and wait for your number to be called. There is minimal interaction with the restaurant staff. The good news is that service is very fast, and the food is as good as it always was. The experience just isn't as personable as it used to be.
Atmosphere: 3
Food: 5
Service: 5
Very friendly staff & the food was on point
Atmosphere: 5
Food: 5
Service: 5
Employee forgot napkins at drive thru.
Atmosphere: 4
Food: 4
Service: 4
Fresh and hot food made on the spot. Definitely one of the better locations.
Atmosphere: 5
Food: 5
Service: 4
My brother turned me on to their banana shake!
Food: 5
Service: 5
Haven't tasted good yet. Have to scan qr code to get drink. Burger order was screwed up. 3 people in the kitchen and nobody dealing with customers and they still screwed it t
Atmosphere: 2
Service: 1
Horrible place rude customer service, unsanitized eating areas and restrooms, cold food, no respect, no manners, people eating on the line, trash filled to the capacity, plus the people at night are really terrible, lazy workers, and overall one of the worst locations in the United States nothing to say good about this place at all not one thing.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I Love that they have changed their oil that the fries are cooked in to tallow oil. It’s much healthier!
Food: 5
Service: 5
The workers didn't even greet us and didn't even acted like they seen us. Also all tables was nasty. I had to get napkins and wet them from the water at soda fountain to wash a table for us to sit at. I liked it 100% better when they had waitresses here at least you know you can be greeted and see a smiling face and have contact with a human and not a machine which is nuts ßoon there will be no human contact with no one at all. This place only had people at 2 tables in the whole place no reason why tables and place wasn't clean. I ordered for 4 people. We have been here for 20 minutes and when my name was called I thought he had our food done and the the gentleman says he's just starting on our order. No reason it's so slow getting our meal cause now we are the only ones in restaurant. Places order at 7:45pm and now it's 8:14pm and we only ones in store so we finally got our food and my chili was still cold and they heated it up and it still wasn't hot it was barely warm and they forgot my granddaughters apple juice and had to go ask for it. I'm really not happy with this restaurant at all. I have never had a such bad experience at a steak n shake before. People are nice but that's all I can say. My order was 35 dollars n change.
Not bad !!!! Thank for better than average food
Atmosphere: 3
Food: 3
Service: 4
I can't explain my addiction to Tallow fries. I. wish they had more hamburgers to choose from like they used to do. Health wise I think this may be good for once every 2 months but other than that, it was fun
Atmosphere: 3
Food: 5
Service: 4
Woman was very rude at the drive thru
Atmosphere: 3
Food: 5
Service: 3
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