Steak 'n Shake
5488 Cleveland Ave, Columbus
(614) 890-4982
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Recent Reviews
They were pretty slow when I went, had the manager as my server which didnt stop everything taking a long time. Food came out wrong despite her reading me back my order and my receipt showing it all correct. While we were there about 4 people from the drive thru also came in for wrong orders. They apologized and fixed everything, they just didn't seem to have place too much care into doing orders correctly the first time.
Undergoing restructuring and overall retraining of staff and has improved 100% from my last visit a few months ago! Jacqueline, Pearl, Cassie and the smiling gal who also came to check back with us, whose name I don't have....you all are doing a great job. Great burgers and shakes, much improved service and attentive, staff with great personalities. I am glad we gave the Cleveland Ave shop a second chance. We will be back.
Food here is very good but quite expensive. If you want anything customized, go inside. Drive through has made countless mistakes on things as basic as adding an additional slice of another type of cheese. However, if you take your messed up order inside they are very polite and completely open to fix your order.
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