I went in to pick up subs Saturday nite , they overcharged us we were suppose to get them 2 for 12.99 we were charged 23.28. I didn’t see the charge of 23.28 until I got home I called and talked to the guy he said I would have to call Susi the manager back Monday. I told the guy I would bring both subs right back on Saturday he said he would still not be able to fix it because they couldn’t take any coupons or credit me and to call Susi on Monday. I just hung up the phone from Susi who is said she couldn’t do anything unless I brought both subs and the receipt in we ate some of the subs I told her she said there is nothing she could do. I wasn’t asking for my money back just the credit for the 10.29 because the subs were suppose to be 2 for 12.99 . Susi said they were taking the 2 for 12.99, then she said there is nothing they can do . She’s RUDE and very unprofessional don’t ever go to Sub Way on W.Broad St 43228.
Atmosphere: 1
Food: 1
Service: 1
Jerry P
This was not just bad service — it was abusive, hostile, and completely unacceptable behavior from staff.
I stopped in only to get lunch and had briefly stepped inside while finishing a business call. Instead of showing even basic professionalism, Michael and another female employee repeatedly interrupted me. When I finished my call, they mocked me with “Now you want to say hi?” — speaking to me as if I were intruding in their personal space rather than entering a public restaurant.
Michael then ordered me to leave over this trivial issue and continued to escalate the situation. As I exited, he made obscene hand gestures through the window, laughed, and taunted me along with his coworker. This was deliberate, juvenile, and openly hostile conduct.
His language and behavior were aggressive enough that I felt unsafe and contacted the police. No customer should ever be treated this way — especially over something so insignificant.
I left without food and was forced to drive over two miles out of my way to get Subway, wasting time during a workday because staff could not act like adults or professionals.
As someone with senior-level business development and leadership experience, I find this individual completely unfit to work in a customer-facing role. The fact that a coworker joined in instead of stopping the behavior strongly suggests this conduct is enabled, not corrected.
This was absolutely disgusting behavior and reflects a serious failure in management and brand oversight. If this is how customers are treated, it speaks volumes about the standards — or lack thereof — at this location.
I will never return.
Atmosphere: 1
Food: 1
Service: 1
Alevi Montoia
Did online order! Said would be delivered in 15-20 mins! And took my money! Never got food! Been calling ever since! Just got an answer! But no managers at night time!! I’m sick of these establishments!!
Atmosphere: 1
Service: 1
David Wood
It's a good Subway. The guy who made our sandwiches seemed happy and did a great job with them. I would go again.
Atmosphere: 4
Food: 5
Service: 5
Christina Fitch
I only eat vegi subs. This is the one resturant i have been in two times now within 2 months that are not serving good veggies. They are either frozen and unthawed, or nasty not fresh and gross. Every other subway the stores arent the cleaniest but the veggies are fresh. Service is non disirable. The store does not except coupons and is not clean.
Atmosphere: 1
Food: 1
Service: 1
Lauren Gannon
Suzy is such a pleasure to be around!!!
Atmosphere: 5
Food: 5
Service: 5
Marcia Y. Howes-Gorman
Probably the nicest Subway I've been in. Employees were nice and unafraid to pile on the toppings.
Atmosphere: 5
Food: 5
Service: 5
Charlotte Ritter
The employees are always friendly and the food is always delicious. This is my favorite subway location to visit
Mary Dobbins
Food sucked workers. Need to speak an understand English
Tyler Johnson
Really dumb cupon policy. Would not take a cupon because what I ordered had onions and peppers toasted on it.
Who has ever heard of a Subway who doesn't accept Subway coupons? Had a coupon for $6.99 footlong and got to the cash register and found out the coupon is no good and was charged $12.99. I should have just told them to keep it and walked out. I'll never go to that Broad St location again. What a joke. Once again I should have looked at the reviews. Then I find out Subway customer support is joke.
Atmosphere: 1
Food: 2
Service: 1
Brandy Thomas
Literally always have to wait 20 minuets for some food
Atmosphere: 2
Food: 3
Service: 2
bukiguy84
Worst subway and or.sub I've ever had..had a meatball sub and Philly cheesesteak delivered and both were disappointing, the subs were soggy and Philly cheesesteak was not!! Cheese steak or even imitation, and veggies tasted like they were left out and then refrigerated the next day..I'm not one to complain about fast food cause you get what you pair for and order but this was terrible..do yourself a favor and drive to a completely different subway if that's what you want. Who ever runs this particular franchise store either needs to get in there themselves and make it right or shut this store down..
Food: 1
Rabah Kedir
Fast and good
Atmosphere: 5
Food: 5
Service: 5
Lou Eros
They do a great job at this location !!!! I always come to this one instead of the Wilson location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chip Macadamia Nut, Savory Rotisserie-Style Chicken Caesar Signature Wrap, Oven Roasted Turkey, Pizza Sub
I went in to pick up subs Saturday nite , they overcharged us we were suppose to get them 2 for 12.99 we were charged 23.28. I didn’t see the charge of 23.28 until I got home I called and talked to the guy he said I would have to call Susi the manager back Monday. I told the guy I would bring both subs right back on Saturday he said he would still not be able to fix it because they couldn’t take any coupons or credit me and to call Susi on Monday. I just hung up the phone from Susi who is said she couldn’t do anything unless I brought both subs and the receipt in we ate some of the subs I told her she said there is nothing she could do. I wasn’t asking for my money back just the credit for the 10.29 because the subs were suppose to be 2 for 12.99 . Susi said they were taking the 2 for 12.99, then she said there is nothing they can do . She’s RUDE and very unprofessional don’t ever go to Sub Way on W.Broad St 43228.
Atmosphere: 1
Food: 1
Service: 1
This was not just bad service — it was abusive, hostile, and completely unacceptable behavior from staff.
I stopped in only to get lunch and had briefly stepped inside while finishing a business call. Instead of showing even basic professionalism, Michael and another female employee repeatedly interrupted me. When I finished my call, they mocked me with “Now you want to say hi?” — speaking to me as if I were intruding in their personal space rather than entering a public restaurant.
Michael then ordered me to leave over this trivial issue and continued to escalate the situation. As I exited, he made obscene hand gestures through the window, laughed, and taunted me along with his coworker. This was deliberate, juvenile, and openly hostile conduct.
His language and behavior were aggressive enough that I felt unsafe and contacted the police. No customer should ever be treated this way — especially over something so insignificant.
I left without food and was forced to drive over two miles out of my way to get Subway, wasting time during a workday because staff could not act like adults or professionals.
As someone with senior-level business development and leadership experience, I find this individual completely unfit to work in a customer-facing role. The fact that a coworker joined in instead of stopping the behavior strongly suggests this conduct is enabled, not corrected.
This was absolutely disgusting behavior and reflects a serious failure in management and brand oversight. If this is how customers are treated, it speaks volumes about the standards — or lack thereof — at this location.
I will never return.
Atmosphere: 1
Food: 1
Service: 1
Did online order! Said would be delivered in 15-20 mins! And took my money! Never got food! Been calling ever since! Just got an answer! But no managers at night time!! I’m sick of these establishments!!
Atmosphere: 1
Service: 1
It's a good Subway. The guy who made our sandwiches seemed happy and did a great job with them. I would go again.
Atmosphere: 4
Food: 5
Service: 5
I only eat vegi subs. This is the one resturant i have been in two times now within 2 months that are not serving good veggies. They are either frozen and unthawed, or nasty not fresh and gross. Every other subway the stores arent the cleaniest but the veggies are fresh. Service is non disirable. The store does not except coupons and is not clean.
Atmosphere: 1
Food: 1
Service: 1
Suzy is such a pleasure to be around!!!
Atmosphere: 5
Food: 5
Service: 5
Probably the nicest Subway I've been in. Employees were nice and unafraid to pile on the toppings.
Atmosphere: 5
Food: 5
Service: 5
The employees are always friendly and the food is always delicious. This is my favorite subway location to visit
Food sucked workers. Need to speak an understand English
Really dumb cupon policy. Would not take a cupon because what I ordered had onions and peppers toasted on it.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Who has ever heard of a Subway who doesn't accept Subway coupons? Had a coupon for $6.99 footlong and got to the cash register and found out the coupon is no good and was charged $12.99. I should have just told them to keep it and walked out. I'll never go to that Broad St location again. What a joke. Once again I should have looked at the reviews. Then I find out Subway customer support is joke.
Atmosphere: 1
Food: 2
Service: 1
Literally always have to wait 20 minuets for some food
Atmosphere: 2
Food: 3
Service: 2
Worst subway and or.sub I've ever had..had a meatball sub and Philly cheesesteak delivered and both were disappointing, the subs were soggy and Philly cheesesteak was not!! Cheese steak or even imitation, and veggies tasted like they were left out and then refrigerated the next day..I'm not one to complain about fast food cause you get what you pair for and order but this was terrible..do yourself a favor and drive to a completely different subway if that's what you want. Who ever runs this particular franchise store either needs to get in there themselves and make it right or shut this store down..
Food: 1
Fast and good
Atmosphere: 5
Food: 5
Service: 5
They do a great job at this location !!!! I always come to this one instead of the Wilson location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chip Macadamia Nut, Savory Rotisserie-Style Chicken Caesar Signature Wrap, Oven Roasted Turkey, Pizza Sub
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