Lobby was closed at FIVE PM when i went in. I was turned away because I don't use the app or drive. Not coming back ever again. I just wanted a small meal before karaoke down the road :/ No signs posted that the lobby was closed also!!!
Atmosphere: 1
Food: 1
Service: 1
Chad Bitson
Food have my gf food poisoning.... This was weeks ago and she's still sensitive from it
Food: 1
Service: 3
Hassan Saleem
Do yourself a favour and avoid this Taco Bell location entirely. I wish someone had warned me, because what I experienced was absolutely unacceptable and honestly shocking.
I arrived to pick up an order that was scheduled for 9:02 PM. I waited patiently for about 40–45 minutes with no update. When I politely asked about the status of my order, the employee preparing the food responded rudely, telling me to “keep standing” and that I shouldn’t be asking questions because I’m “not their manager.”
Surprised by the attitude, I asked to speak with a manager. Another staff member came from the back and told me that if I couldn’t wait, I should cancel my order and “leave.” When I calmly explained that there was no need for that kind of attitude and just asked for my order, she escalated the situation even further, telling me not to “tell them their job,” and then aggressively moved toward me as if she was about to get physical. Another person had to stop her.
Instead of addressing the behaviour of their staff, they ended up trespassing me from the store. I left feeling threatened, disrespected, and shocked that employees could behave like this toward a customer.
This location seriously needs new management and proper training. No customer should ever feel unsafe while picking up a simple food order.
Atmosphere: 1
Food: 1
Service: 1
Owen Conant
I'm a travelling DoorDash Driver and I don't usually leave reviews over this sort of thing, but I'd like corporate or management to be aware of these things. I had two orders for pickup that were supposed to be ready 20 minutes ago according to the DoorDash app. I arrived at the store roughly 30 minutes ago. When I arrived I stood at the counter for a full ten minutes. I tried to get the attention of the employees but they got with me on their own time. As an apology for the wait time they tried to give me a small drink to compensate, which I appreciated until I tried to grab a Pepsi. At that point, I realized their drink fountain was busted or improperly serviced as the drink was primarily water - not pop. After looking around the store, I noticed that it was a bit messy and they didn't seem to care.
Update: at 4:48 I finally got both orders.I arrived here at 4:19 and both were scheduled to be done by 4:27 according to the DoorDash app.
Atmosphere: 1
Food: 3
Service: 1
Matt Fleece
Their screen ordering is a joke and doesn't respond to every press. The employees dont care. They have no plastic wear sporks or anything you request and do not offer solutions or explanations. Even if your food requires one.
Atmosphere: 2
Food: 2
Service: 1
Tabatha Sheets
They always get your orders right also great customer service!!
Atmosphere: 5
Food: 5
Service: 5
Ashley Seiler
Best taco bell I've been to
Atmosphere: 5
Food: 5
Service: 5
Jessica Eames
The employees are completely lacking in customer service skills and manners and my $30 bag of food was literally slung at me (again) BUT the food is always hot and fresh and my order is always accurate, which is more than I can say for the other locations nearby!
Atmosphere: 3
Food: 5
Service: 3
Darell Ayers
Horrible plan and simple
brand
Horrible customer service by far i complained to corporate office about this today the man running drive thru today had no sales nor customer services experience if so he should know when a customer asks questions you respond reasonably without attitude 😑 thats just common decency my mother used to be the gm of this store in the early 2000s and she would have fired him immediately hearing him talk to customers
Stay away. Worth driving the extra 5-10 minutes to another location.
I have lived near this location for 15 years. The orders are incorrect about 60% of the time. The drive thru is slow. The prices here are way higher than the next nearest location ($4.19 for a chili cheese burrito vs $2.99 elsewhere, despite it being advertised as $2.99 in the media). They often don’t even have the “online exclusives” that are available at nearby locations. They stopped selling the $7 cravings box entirely.
Atmosphere: 2
Food: 3
Service: 1
Melody Lewis
Terrible, cheseey bean and rice burrito no cheese salty chips it's a disaster, has to be the worst one in columbus.
Food: 1
Service: 1
Layne Villanueva
I've never had such empty food from a Taco Bell. The bean burrito was all tortilla. The crunchwrap didn't have any meat in it.
Atmosphere: 3
Food: 1
Service: 3
Brian Barth
Food was good but they messed up my order
Atmosphere: 3
Food: 4
Service: 2
Ny The Creator
I ate in the parking lot because I thought I was going to have to complain about my food but I didn’t … 5 stars :)
Lobby was closed at FIVE PM when i went in. I was turned away because I don't use the app or drive. Not coming back ever again. I just wanted a small meal before karaoke down the road :/ No signs posted that the lobby was closed also!!!
Atmosphere: 1
Food: 1
Service: 1
Food have my gf food poisoning.... This was weeks ago and she's still sensitive from it
Food: 1
Service: 3
Do yourself a favour and avoid this Taco Bell location entirely. I wish someone had warned me, because what I experienced was absolutely unacceptable and honestly shocking.
I arrived to pick up an order that was scheduled for 9:02 PM. I waited patiently for about 40–45 minutes with no update. When I politely asked about the status of my order, the employee preparing the food responded rudely, telling me to “keep standing” and that I shouldn’t be asking questions because I’m “not their manager.”
Surprised by the attitude, I asked to speak with a manager. Another staff member came from the back and told me that if I couldn’t wait, I should cancel my order and “leave.” When I calmly explained that there was no need for that kind of attitude and just asked for my order, she escalated the situation even further, telling me not to “tell them their job,” and then aggressively moved toward me as if she was about to get physical. Another person had to stop her.
Instead of addressing the behaviour of their staff, they ended up trespassing me from the store. I left feeling threatened, disrespected, and shocked that employees could behave like this toward a customer.
This location seriously needs new management and proper training. No customer should ever feel unsafe while picking up a simple food order.
Atmosphere: 1
Food: 1
Service: 1
I'm a travelling DoorDash Driver and I don't usually leave reviews over this sort of thing, but I'd like corporate or management to be aware of these things. I had two orders for pickup that were supposed to be ready 20 minutes ago according to the DoorDash app. I arrived at the store roughly 30 minutes ago. When I arrived I stood at the counter for a full ten minutes. I tried to get the attention of the employees but they got with me on their own time. As an apology for the wait time they tried to give me a small drink to compensate, which I appreciated until I tried to grab a Pepsi. At that point, I realized their drink fountain was busted or improperly serviced as the drink was primarily water - not pop. After looking around the store, I noticed that it was a bit messy and they didn't seem to care.
Update: at 4:48 I finally got both orders.I arrived here at 4:19 and both were scheduled to be done by 4:27 according to the DoorDash app.
Atmosphere: 1
Food: 3
Service: 1
Their screen ordering is a joke and doesn't respond to every press. The employees dont care. They have no plastic wear sporks or anything you request and do not offer solutions or explanations. Even if your food requires one.
Atmosphere: 2
Food: 2
Service: 1
They always get your orders right also great customer service!!
Atmosphere: 5
Food: 5
Service: 5
Best taco bell I've been to
Atmosphere: 5
Food: 5
Service: 5
The employees are completely lacking in customer service skills and manners and my $30 bag of food was literally slung at me (again) BUT the food is always hot and fresh and my order is always accurate, which is more than I can say for the other locations nearby!
Atmosphere: 3
Food: 5
Service: 3
Horrible plan and simple
Horrible customer service by far i complained to corporate office about this today the man running drive thru today had no sales nor customer services experience if so he should know when a customer asks questions you respond reasonably without attitude 😑 thats just common decency my mother used to be the gm of this store in the early 2000s and she would have fired him immediately hearing him talk to customers
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Stay away. Worth driving the extra 5-10 minutes to another location.
I have lived near this location for 15 years. The orders are incorrect about 60% of the time. The drive thru is slow. The prices here are way higher than the next nearest location ($4.19 for a chili cheese burrito vs $2.99 elsewhere, despite it being advertised as $2.99 in the media). They often don’t even have the “online exclusives” that are available at nearby locations. They stopped selling the $7 cravings box entirely.
Atmosphere: 2
Food: 3
Service: 1
Terrible, cheseey bean and rice burrito no cheese salty chips it's a disaster, has to be the worst one in columbus.
Food: 1
Service: 1
I've never had such empty food from a Taco Bell. The bean burrito was all tortilla. The crunchwrap didn't have any meat in it.
Atmosphere: 3
Food: 1
Service: 3
Food was good but they messed up my order
Atmosphere: 3
Food: 4
Service: 2
I ate in the parking lot because I thought I was going to have to complain about my food but I didn’t … 5 stars :)
Atmosphere: 4
Food: 5
Service: 5
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