I came to the drive-thru and ordered food and we got back to the hotel looked at the food the food was wrong they didn't even listen to anything I said about the order and when I called back the guy said he would replace my order anytime I come back he would put my name in a book well I sent my friend up there to go get my food and she got attitude and smart ass manager that's working there right now that needs an attitude adjustment I don't know why if you don't like to work there don't come to work but in all aspect nobody in any shape or form of management or anybody that works there should be rude to a customer so I will never be coming back there and I think everybody else should boycott that place because rude customer service all the time
Food: 2
James Smith
Never less than a 20 minute wait. Even with only one order in front of you. The food is fine. But the wait times are horrible and customer service doesn’t matter here. They ignore a lot of customers and talk to each other while we are waiting for our food. They literally just stand there in the kitchen while we are all waiting and no one is making food for 5 minutes at a time. Horrible experiences. Also they don’t turn their outside lights on at night. Never! Probably to deter people from coming in. Because they sure don’t want to make food or be busy.
Atmosphere: 1
Food: 3
Service: 1
Sue Hamilton
Bathroom sub par. No menu board and could only order on the kiosk. Quesadilla burnt, chips were crumbs.
Atmosphere: 1
Food: 1
Service: 1
Tim Hamilton
We ate in, got ignored then our food was way overcooked ( burnt). Should have went next door to Wendy's!
Atmosphere: 2
Food: 2
Service: 1
Kaylie McGlothlin
food was good. but whoever the young man was working the drive thru at 1am on 8/31 was literally the nicest person i’ve seen in customer service.
Atmosphere: 5
Food: 5
Service: 5
Batool Sawwaf
Worst experience in a Taco bell by far “and that’s saying something lol” They were out of many things on the menu. Ordered my food, then after waiting in line, they say we are out of your item. Bye. No apologies and with attitude too. Never coming here again and would recommend others don’t either.
Service: 1
Whitney Myers
Very long wait times in drive thru.
Kaila
I was in this location 8/20 (evening). One lady that was working (African American with long braids) was so patient & reassured everyone that she would be right with them. She was making the food by herself and taking orders by herself….kudos to her because I can tell she was stressed but did not stop her from doing her job. She deserves a RAISE! She’s the only reason I gave this location 3 stars. Now, my issue is with the gentlemen who was working with her complaining and cussing LOUDLY. He walked out on her (i assume for a break) and came back in to complain even more. I came back to this location to order myself food and once i pulled up he locked the door saying the lobby was closed. However, two people were still inside and went behind the counter…i take it the two people waiting in the lobby works there? But they thought it was okay to go in the back where food is prepared without anything on their head? Isn’t that some type of violation? Im sure the health department would love to come and randomly seem for themselves. Anywho to the young lady that works there, well done and find a better job. Trust me, you will find a better paying job with the “can do” attitude you showed everyone in the lobby waiting. Taco Bell clearly does not care about the customers let alone the people who are putting in sweat and tears for this company.
Michael Bendick
Waited forever for 2 tacos and a beverage. Very poor customer service. Not going back to this location
Kristen Bentsen
They only had 2 workers on a Saturday the drive thru line was wrapped around the building we decided to eat inside and we waited over 20 minutes for our order. Chicken nuggets were burnt but not worth refunding as they were way to busy with inside customers and drive thru. Not enough staff for the demand.
Maybe the worst Taco Bell of all time. Slow, wrong order, and this happens almost every time we come here. Unfortunately it’s the only one around us.
Joe Thomas
I ordered nachos with cheese and only received the cheese. Also one of the slowest drive thrus ive been through in my life.
Brandon Shira
Randomly just closed in the middle of the day. Unacceptable
Atmosphere: 1
Food: 1
Service: 1
Nancy Thoman
If I could give this store a negative 10, I would. They messed up my vegetarian order, when I called said they would replace it and took my name. When I went back they refused to replace it. Employee first stated they were short staffed and it would be a while, then said no. Just shitty customer service!
I came to the drive-thru and ordered food and we got back to the hotel looked at the food the food was wrong they didn't even listen to anything I said about the order and when I called back the guy said he would replace my order anytime I come back he would put my name in a book well I sent my friend up there to go get my food and she got attitude and smart ass manager that's working there right now that needs an attitude adjustment I don't know why if you don't like to work there don't come to work but in all aspect nobody in any shape or form of management or anybody that works there should be rude to a customer so I will never be coming back there and I think everybody else should boycott that place because rude customer service all the time
Food: 2
Never less than a 20 minute wait. Even with only one order in front of you. The food is fine. But the wait times are horrible and customer service doesn’t matter here. They ignore a lot of customers and talk to each other while we are waiting for our food. They literally just stand there in the kitchen while we are all waiting and no one is making food for 5 minutes at a time. Horrible experiences. Also they don’t turn their outside lights on at night. Never! Probably to deter people from coming in. Because they sure don’t want to make food or be busy.
Atmosphere: 1
Food: 3
Service: 1
Bathroom sub par. No menu board and could only order on the kiosk. Quesadilla burnt, chips were crumbs.
Atmosphere: 1
Food: 1
Service: 1
We ate in, got ignored then our food was way overcooked ( burnt). Should have went next door to Wendy's!
Atmosphere: 2
Food: 2
Service: 1
food was good. but whoever the young man was working the drive thru at 1am on 8/31 was literally the nicest person i’ve seen in customer service.
Atmosphere: 5
Food: 5
Service: 5
Worst experience in a Taco bell by far “and that’s saying something lol”
They were out of many things on the menu. Ordered my food, then after waiting in line, they say we are out of your item. Bye. No apologies and with attitude too. Never coming here again and would recommend others don’t either.
Service: 1
Very long wait times in drive thru.
I was in this location 8/20 (evening). One lady that was working (African American with long braids) was so patient & reassured everyone that she would be right with them. She was making the food by herself and taking orders by herself….kudos to her because I can tell she was stressed but did not stop her from doing her job. She deserves a RAISE! She’s the only reason I gave this location 3 stars. Now, my issue is with the gentlemen who was working with her complaining and cussing LOUDLY. He walked out on her (i assume for a break) and came back in to complain even more. I came back to this location to order myself food and once i pulled up he locked the door saying the lobby was closed. However, two people were still inside and went behind the counter…i take it the two people waiting in the lobby works there? But they thought it was okay to go in the back where food is prepared without anything on their head? Isn’t that some type of violation? Im sure the health department would love to come and randomly seem for themselves. Anywho to the young lady that works there, well done and find a better job. Trust me, you will find a better paying job with the “can do” attitude you showed everyone in the lobby waiting. Taco Bell clearly does not care about the customers let alone the people who are putting in sweat and tears for this company.
Waited forever for 2 tacos and a beverage. Very poor customer service. Not going back to this location
They only had 2 workers on a Saturday the drive thru line was wrapped around the building we decided to eat inside and we waited over 20 minutes for our order. Chicken nuggets were burnt but not worth refunding as they were way to busy with inside customers and drive thru. Not enough staff for the demand.
Restaurantji Recommends
Maybe the worst Taco Bell of all time. Slow, wrong order, and this happens almost every time we come here. Unfortunately it’s the only one around us.
I ordered nachos with cheese and only received the cheese. Also one of the slowest drive thrus ive been through in my life.
Randomly just closed in the middle of the day. Unacceptable
Atmosphere: 1
Food: 1
Service: 1
If I could give this store a negative 10, I would. They messed up my vegetarian order, when I called said they would replace it and took my name. When I went back they refused to replace it. Employee first stated they were short staffed and it would be a while, then said no. Just shitty customer service!
Fast and friendly.
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