First time being there we love it. The menu is very overwhelming though
Atmosphere: 4
Food: 5
Service: 5
Grace
Heaven was an incredible Waitress I have never had such a charismatic, sweet, tentative, and kind hearted experience! This remarkable woman deserves all her dreams and goals to be reached! Thank you for an otherwordly dining experience!
Atmosphere: 5
Food: 5
Service: 5
Darlena B.
I'd give no stars. This location just can't get the food together. First, upon entering; my husband and I stood directly in front of the hostess desk while several staff walked in the general area never asking if we needed assistance. Several (5) people were working and or standing behind the cheesecake counter. After 8 to 10 minutes because the man was hungry; I walked over to the counter to ask if we could be seated. They start asking one another where the hostess is? Hell if I know because I don't work here; I'm thinking but didnt express. I just smiled and continued to wait. There were more staff than customers at 10:30 at night. And please don't pretend you don't see a 6'3 man standing by your hostess counter. It was almost empty. Our waitress was ok, but got some pep in her step the closer to closing time. I ordered simple fish and chips. I didn't know you could mess up fish and chips but I suppose it can be done. Fish had no flavor and the fries were destroyed by salt. We frequent this location once or twice a month if even to pick up cheesecake.
This location in comparison to others can't get the menu together. The food is hit or miss with no consistency. Too many options but no quality in taste. Many people go for the name but if they've gone to the CCF in Chicago they wouldn't touch the food at this location. It's always loud; try turning the music down so patrons and staff dont have to yell over music. At this point I'll stop in for C-cake and eat at another restaurant. Sorry so long but this place has been open too many years. Trim that menu, focus on the food that can be prepared well, and change up that hostess area.
Fredonia Crawford
Always a treat
Atmosphere: 5
Food: 5
Service: 5
Isabella Rivera
The Cheesecake Factory is always buzzing and this visit was no different—super busy from the moment I walked in. Even with the crowd, the servers were amazing: friendly, quick, and kept checking in. My meal was tasty and came out hot, but they forgot the side of asparagus I ordered. They apologized right away and offered to fix it, which I really appreciated. The cheesecake was the perfect finish. Great food and great staff, just expect a lively atmosphere and a little wait when it’s packed.
Atmosphere: 3
Food: 5
Service: 4
Darryl Christian
My hostess Tyra was great. Very polite and knowledgeable. The food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Miho choi
The atmosphere of this restaurant is WOW with pretty nice service and delicious 10/10 cheesecake. My alfredo was slightly hard through and the service was very slow and my party ended up being late to something because of it. Took ~50 mins to receive our food, for a party of 4. We also waited 45 mins to get a table.
Atmosphere: 5
Food: 4
Service: 3
Christina Cruise
I feel like the food isn't the same as when I first went. I always ordered the chicken Bellagio I feel like it needs more sauce. The atmosphere was mediocre, it wasn't as packed as I remembered it used to be, and the only time my server came around was to take my order. In the beginning, there would be nothing else at the end, and then he handed me the check. So, there needs to be improvement, because if people rely on tips to survive having service like that, you won't make much and I tip based on service and I tip very well.
Atmosphere: 2
Food: 1
Service: 1
Santosh Basapur
Food was great. Place was crowded so food service was slow but was fresh and delicious. Ambience was great but we had senior citizens in our group and they felt the music was a bit too loud. Yuzu lemonade was great. Food wise we ordered spicy rigatoni in vodka sauce, beetroot salad, katsu bowl and cauliflower bowl for lunch. Everything tasted great.
We went for my daughters birthday she loves cheesecake and the waitress we had Kayona was the best she made are visit wonderful she is so nice and polite . She made sure we had everything we needed very sweet young lady !
Atmosphere: 5
Food: 4
Service: 5
KJ H
Biggest rip off ever! Very small portions and $30 for a pasta dish with chicken. There was so little chicken it was embarrassing. We was with friends and trying to not make a scene and didn’t take a photo. I should have. This is the second time I’ve been ripped off here. Used to be good. Used to have good portions for the price but not anymore. I think because y’all knew we was splitting it. We was splitting it because one portion was always about 3 meals worth. Not today. Our waitress was great and the atmosphere was great. Food was sad. You do know how cheap chicken and pasta is right? Well it’s about 8x the price for what you get here. Fool me once shame on you. Fool me twice shame on me.
Atmosphere: 5
Food: 1
Service: 5
Aisha Hashmi
I came here today around 3:45pm with my infant, daughter, toddler and elderly mother for a meal. At reception there was only 1 lady working, who was taking an order on the phone. I stood for over 15 minutes before being served as no one else was staffed to help manage the flow.
We requested to be sat outdoors. Once we got our table, we were not greeted by or met with any servers. People came after us and were seated, brought water and bread - but nothing for us. It could obviously be seen we had small children and no one even bothered.
After 20 minutes of seeing other people greeted and orders being put through - my poor toddler had gotten teary from being hungry and waiting. He loves pasta from here and we decided to leave as no one seemed to care.
I still tried one last time, and asked a passing waitress to request the manager. She went in and came out and said he would be out. Again, we stood there for 10 minutes and no manager.
By then we were all so hungry and my toddler was crying for pasta and we left. Having no one care or come and speak to us about this experience.
I remember I came a year ago to this branch with my sister and had a similar experience.
Never again, I am so upset and disappointed with this place.
Atmosphere: 1
Service: 1
Carla Johnson
This was only the second time I've ever eaten at The Cheesecake Factory, and the first time was so many years ago that I barely remember it. The food, service, and atmosphere were all on point and I enjoyed my visit. Can't wait to visit again!
Atmosphere: 5
Food: 5
Service: 5
Brian Williams
They have such a large menu and offer something for everyone. Food is well prepared and delicious but be sure to save room for dessert.
First time being there we love it.
The menu is very overwhelming though
Atmosphere: 4
Food: 5
Service: 5
Heaven was an incredible Waitress I have never had such a charismatic, sweet, tentative, and kind hearted experience! This remarkable woman deserves all her dreams and goals to be reached! Thank you for an otherwordly dining experience!
Atmosphere: 5
Food: 5
Service: 5
I'd give no stars. This location just can't get the food together. First, upon entering; my husband and I stood directly in front of the hostess desk while several staff walked in the general area never asking if we needed assistance. Several (5) people were working and or standing behind the cheesecake counter. After 8 to 10 minutes because the man was hungry; I walked over to the counter to ask if we could be seated. They start asking one another where the hostess is? Hell if I know because I don't work here; I'm thinking but didnt express. I just smiled and continued to wait. There were more staff than customers at 10:30 at night. And please don't pretend you don't see a 6'3 man standing by your hostess counter. It was almost empty. Our waitress was ok, but got some pep in her step the closer to closing time. I ordered simple fish and chips. I didn't know you could mess up fish and chips but I suppose it can be done. Fish had no flavor and the fries were destroyed by salt. We frequent this location once or twice a month if even to pick up cheesecake.
This location in comparison to others can't get the menu together. The food is hit or miss with no consistency. Too many options but no quality in taste. Many people go for the name but if they've gone to the CCF in Chicago they wouldn't touch the food at this location. It's always loud; try turning the music down so patrons and staff dont have to yell over music. At this point I'll stop in for C-cake and eat at another restaurant. Sorry so long but this place has been open too many years. Trim that menu, focus on the food that can be prepared well, and change up that hostess area.
Always a treat
Atmosphere: 5
Food: 5
Service: 5
The Cheesecake Factory is always buzzing and this visit was no different—super busy from the moment I walked in. Even with the crowd, the servers were amazing: friendly, quick, and kept checking in. My meal was tasty and came out hot, but they forgot the side of asparagus I ordered. They apologized right away and offered to fix it, which I really appreciated. The cheesecake was the perfect finish. Great food and great staff, just expect a lively atmosphere and a little wait when it’s packed.
Atmosphere: 3
Food: 5
Service: 4
My hostess Tyra was great. Very polite and knowledgeable. The food was delicious.
Atmosphere: 5
Food: 5
Service: 5
The atmosphere of this restaurant is WOW with pretty nice service and delicious 10/10 cheesecake. My alfredo was slightly hard through and the service was very slow and my party ended up being late to something because of it. Took ~50 mins to receive our food, for a party of 4. We also waited 45 mins to get a table.
Atmosphere: 5
Food: 4
Service: 3
I feel like the food isn't the same as when I first went. I always ordered the chicken Bellagio I feel like it needs more sauce. The atmosphere was mediocre, it wasn't as packed as I remembered it used to be, and the only time my server came around was to take my order. In the beginning, there would be nothing else at the end, and then he handed me the check. So, there needs to be improvement, because if people rely on tips to survive having service like that, you won't make much and I tip based on service and I tip very well.
Atmosphere: 2
Food: 1
Service: 1
Food was great. Place was crowded so food service was slow but was fresh and delicious. Ambience was great but we had senior citizens in our group and they felt the music was a bit too loud. Yuzu lemonade was great. Food wise we ordered spicy rigatoni in vodka sauce, beetroot salad, katsu bowl and cauliflower bowl for lunch. Everything tasted great.
Atmosphere: 4
Food: 5
Service: 5
It was crowded
Restaurantji Recommends
We went for my daughters birthday she loves cheesecake and the waitress we had Kayona was the best she made are visit wonderful she is so nice and polite . She made sure we had everything we needed very sweet young lady !
Atmosphere: 5
Food: 4
Service: 5
Biggest rip off ever! Very small portions and $30 for a pasta dish with chicken. There was so little chicken it was embarrassing. We was with friends and trying to not make a scene and didn’t take a photo. I should have. This is the second time I’ve been ripped off here. Used to be good. Used to have good portions for the price but not anymore. I think because y’all knew we was splitting it. We was splitting it because one portion was always about 3 meals worth. Not today. Our waitress was great and the atmosphere was great. Food was sad. You do know how cheap chicken and pasta is right? Well it’s about 8x the price for what you get here. Fool me once shame on you. Fool me twice shame on me.
Atmosphere: 5
Food: 1
Service: 5
I came here today around 3:45pm with my infant, daughter, toddler and elderly mother for a meal. At reception there was only 1 lady working, who was taking an order on the phone. I stood for over 15 minutes before being served as no one else was staffed to help manage the flow.
We requested to be sat outdoors. Once we got our table, we were not greeted by or met with any servers. People came after us and were seated, brought water and bread - but nothing for us. It could obviously be seen we had small children and no one even bothered.
After 20 minutes of seeing other people greeted and orders being put through - my poor toddler had gotten teary from being hungry and waiting. He loves pasta from here and we decided to leave as no one seemed to care.
I still tried one last time, and asked a passing waitress to request the manager. She went in and came out and said he would be out. Again, we stood there for 10 minutes and no manager.
By then we were all so hungry and my toddler was crying for pasta and we left. Having no one care or come and speak to us about this experience.
I remember I came a year ago to this branch with my sister and had a similar experience.
Never again, I am so upset and disappointed with this place.
Atmosphere: 1
Service: 1
This was only the second time I've ever eaten at The Cheesecake Factory, and the first time was so many years ago that I barely remember it. The food, service, and atmosphere were all on point and I enjoyed my visit. Can't wait to visit again!
Atmosphere: 5
Food: 5
Service: 5
They have such a large menu and offer something for everyone. Food is well prepared and delicious but be sure to save room for dessert.
Atmosphere: 5
Food: 5
Service: 5
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