The Cheesecake Factory
3975 Townsfair Way, Columbus
(614) 418-7600
Recent Reviews
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Besides the cheesecake, the fish n chips are my go to.
My family and I enjoyed dining here. The place is nice, big, and clean. The food is satisfying with big serving size. The cheese cake is the best. It has over 1000 calories per slice but it's worth every calorie. We shall return.
HOSTILE WAITRESSES!!! I waited at my booth for 5 minutes as I watched my waitress pass me by. I was never asked for drinks. I was never given bread. When I asked she snapped at me, “IT’S GETTING WARMED UP!” When we ordered and I asked for more bread she said, “SOMEONE ELSE WILL BE TAKING OVER YOUR TABLE” and she left us with an empty basket of bread. I had to get the manager to tell us who our new waitresses was. Never saw her for a good 20 minutes until after our food came out. THE EASTON CHEESECAKE FACTORY HAS TURNED GHETTO. BEWARE!!! GO TO THE POLARIS LOCATION!
Its the cheesecake factory, cant really do much wrong
Our waitress, Ashley was just terrific. The food was great. The ambiance was very nice. If you go try the ribeye steak or the shrimp pasta they were mmm good. I love the cheesecake factory and you will too.
Nice restaurant. Big and clean with a welcoming feel.
Seatings a little tight. Service is slower than I had expected, waited at least one hour for food.
Food was a hit and mix. My spaghetti was okay. Good but just not my style, soggier and garlicky. Everything appeared to be good.
The food was great and our service was even better. We had a horrible experience about a year ago and our server exceeded our expectations this year. She was very attentive and worked hard our entire meal!
Atmosphere: 5
Food: 5
Service: 5
If it's an option, im there. You can't go wrong with the Cheesecake Factory. You know its going to be good. If it's not, something is wrong. The brunch is an easy fav. Eggs bene i can't pass up.. but the kimchi fried rice and eggs sounds wonderful... maybe I'll switch it up one day.
Atmosphere: 4
Food: 5
Service: 4
We did our shopping at Polaris, and whole leaving we decided to give the Cheesecake Factory a go. We ordered 2 slices of cheesecake, and get to the car 🤯....the order was wrong, 2 slices of cheesecake people, I can't imagine ordering a meal from there👎🏻. Don't bother with the "I'm sorry for your experience, hope you'll give us another chances". Just Be Better!!!
Did take out for DoorDash. I was enjoying my cheesecake and after eating about a third of it I start to feel a weird texture… my cheesecake had some kind of paper in it :/ very dissatisfied
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Beautiful place with beautiful decoration, a varied and exquisite menu and excellent service.
Atmosphere: 5
Food: 5
Service: 5
Excellent place to eat...everything is fantastic
Atmosphere: 5
Food: 5
Service: 5
There is something so concerning when you have to make a reservation and then proceed to have the worst food/service that you’ve ever experienced while paying over a hundred dollars even when you returned your whole meal because the first bite made you gag.
While going to Easton for some Christmas shopping and a date night, we decided to finally try The Cheesecake Factory. I was soooo excited. It’s been on my list of places to try but never could get into the resturant without a reservation.
My husband and I waited to be called to our table, reservation for 2, at 8:15.
This place was slammed. Like, standing room only, nowhere to sit on their measly 2 benches in the enteryway. This built up the anticipation for what I expected to be the best meal I’ve had in a long time.
Surly if so many people were waiting, this food was other -worldly.
One of the hostesses called my name, and I stood to let her know we were waiting behind her, when she yelled my name again. This time In a manor that literally sounded like an annoyed mom who has asked her child to get out of the pool one too many times.
My husband was like “right here” and she saw us, didn’t say a word to us, no “follow me this way,” Just lead us in a stoic silence that quickly became uncomfortable in the middle of the loud, obnoxious resturant. She lead us to a table that was packed in next to another table, but I was relieved to finallly be able to sit.
She Still didn’t utter a word, placed menus half hazordously on the table, seemingly annoyed, and walked off.
This took me aback some, but I was still excited to have a glass of wine and what I hoped would be the best meal ever because I had waited all day for this.
Our waitress came over, asked if we wanted an appetizer and collected our drink order.
She grabbed our drinks, and asked us again if we wanted an appetizer which we did, but we were also ready to order.
The main thing I wanted? They didn’t have. How you don’t have turkey club is beyond me, but cool.
I ordered a chicken Parmesan sandwhich and we did order an appetizer too I became nervous when I didn’t see her writing, instead taking our order mentally. When she asked Andy again what he wanted, I knew we were in for nothing short of a shit show.
We never got our appetizer. My meal? I took a bite and gagged. Literally. The bread was rock hard like it was sitting under a heat lamp for a hour, the chicken was seemingly nothing short of microwave chicken strips and the sauce was flavorless, but barely enough to cover the slimy chicken pieces.
Andy’s meal was tiny tacos with white rice and a few cilantro leaves thrown on top.
I could have ordered a better meal at any fast food resturant for a FRACTION of what they were asking!
This was hands down the worst experience I’ve had in a long time at any resturant.
This was disheartening, disappointing and infuriating.
I can’t say how bad this food was, but I was smart enough to grab a picture.
It got even worse by having to go into the restroom to find it looking like a New York subway bathroom. Toilet tissue clumped all over the floor, horrible grime, not to mention, 3 of the 5 (I think it was 5?) stalls not having any toilet tissue. I was lucky enough to be in one of the 3 😭🤦🏼♀️
Jokes on them though, because I had a package of tissues in my purse.
This place is a money grab. This resturant and their staff that we encountered was such a disappointment.
We don’t go out often. We don’t have date nights nearly enough. This was something that we truly and genuinely had put money aside to do.
And I feel like I just took a lighter to $100. Because I promise you, I wouldn’t pay $3 for the sandwhich I got. Picture below.
I never, ever would take to social media before speaking with (I know, I know) a manager. For feeling any sort of “hey! My gosh, sorry this experience was not what it should have been. Let
Atmosphere: 1
Food: 1
Service: 1
Great eating experience! Friendly people and lots of food choices.
Atmosphere: 5
Food: 5
Service: 5
Had a nice time. It was my first time at The Cheesecake Factory
The food was good and that pineapple Cheesecake was so good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesecake Factory
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