We had a wonderful birthday at the Cheesecake Factory! The honey truffle chicken is my favorite along with endless cheesecake options. Our waitress Madison was super and helped make my partner feel special on his birthday!
Atmosphere: 5
Food: 4
Service: 5
Michael Witt
The Cheesecake Factory provided an exquisite culinary experience, with dishes crafted to perfection by their talented chefs. Each bite was a delight, showcasing the kitchen's dedication to quality ingredients and expert preparation.However, our overall enjoyment was marred by the lackluster service. Our waiter seemed preoccupied and failed to maintain attentiveness to our drink orders, resulting in delays and frustration. The timing of our courses was off-kilter, with our main entrees arriving mere moments after our appetizers, disrupting the flow of the meal. Additionally, we had to request bread multiple times before it finally appeared, giving the impression that our needs were an inconvenience rather than a priority. While I understand the demands of a busy restaurant, the combination of rushed service and apparent apathy left a sour note in an otherwise delectable dining experience.
Atmosphere: 4
Food: 5
Service: 2
Minecraft Games
our server was excellent. my son loved his appetizer. my food was just so-so, I had omelet, it was delicious, potatoes were burnt. was so busy and noisy it was not an enjoyable experience and the table we sat at was literally on top of other tables beside us
Excellent food and service. Music was a bit loud and obnoxious for me.
Atmosphere: 3
Food: 5
Service: 5
DEBORAH Priddy Rhoades
Had a mistake with door dash order, wonderful restaurant manager Brian went out of his way to make it right with a smile. Will definitely go back because of outstanding customer service
Atmosphere: 5
Food: 5
Service: 5
Mei 310
Foods were excellent so we were very satisfied; however unfortunately service was pretty poor. We were waiting for our server bring bill 7-8 minute… She didn’t come so finally we asked other server bring her for us then finally our server brought our bill without apology. It took over 10 minutes.We know all servers are busy at this restaurant but she has to take care customers at each table. I think that’s her job as server isn’t it?
Uniquely Authentic
My favorite place to go for a good meal, I spoiled myself BIG TIME for my birthday! Plus, dessert was on Cheesecake! ??????? ?? Had lots of leftovers! #
Salmon is overcooked. Black chunks of gross grill bits on the food. Not returning.
Atmosphere: 1
Food: 1
Service: 1
Tiffany
Three stars and that’s because the cheesecake is still 5 stars. The food, not so much. I got the pasta da Vinci which was hot and tasted good but I paid $23 dollars for basically just pasta. There was maybe 1/2 a chicken breast worth of chicken in the meal and everything was soaked in oil. My husband got the steak Diane and it was shriveled, burnt, dried out, and cold. Looked like beef jerky. I told him not to eat it but he said he was too hungry. He didn’t even touch the potatoes because they were cold. Service was 2 stars at best. Waitress was nice but that’s it. Took us an hour to get our food and she initially didn’t offer bread. Took 30 minutes to get my wine (waitress forgot) which tasted like a cheap bottle of wine from the gas station not a $15 glass of wine which is ludicrous. The waitress never came back to check on us once she brought our food. We decided to get our cheesecake from the cheesecake bar because we didn’t want to wait till Tuesday for our Cheesecake. I will probably be back for the cheesecake and that’s it. Still tipped well even though the waitress didn’t do much and we just wanted to leave. $23 for pasta and $15 for a glass of cheap wine is a rip off.
I called and placed an order for a side of macaroni and cheese with crumbs on top and a jambalaya only shrimp with a side of rice. I gave my telephone number and my name. I picked up my order when I got to my destination my order was incorrect. I did not bother calling that night because I was in pain and the drive was more than 30 minutes so I caught next day and spoke to a manager. The manager should have been able to find my order which he Did, and he stated that he would send out a gift card for the food because the order was messed up two weeks went by I received nothing I did pay with cash, but however, the manager did find my order when I called when I called to check on the status of the gift card. They told me I was not in the system to have a gift card issued out to me so not only did they get my money I didn’t get my food replaced and I did not get my gift card and I did not consume the food that night because it was incorrect. I spoke to corporate they tried to help but now they have my no one at the restaurant has reached out to even tried to even issue a gift card after I’ve gave them the same information the first time, I wish I knew the managers name because I would definitely put it in this review because he is the same one that I spoke to the first time and the second time so he didn’t do what he said he was going to do and he does not have good customer service because he messed up he should have still offered it
Atmosphere: 1
Food: 1
Service: 1
joNA
Always a fan of Bistro Shrimp pasta
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Strawberry Cheesecake, Cake
Renee Boyd
The quality of food is slipping. Soggy salad. Menu items that change in appearance and taste depending on who is cooking. If you like over priced garbage in an overcrowded restaurant, this is your place.
Atmosphere: 2
Food: 1
Service: 4
Matthew Morrissey
Very crowded but honestly that’s how you know it’s sooooo good? I absolutely love this place, my mom and I stopped in for a quick dessert after a wonderful top floor lunch at RH. Also they were just as quick and kind as one would expect and were very accommodating for my mom who was in a wheelchair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little House Salad, Cake
Naveen Krishnareddy
Best veggie burger I had in the USVegetarian options: I always have a veggie burger with sweet potato fries here (not the impossible burger - that's bad everywhere). I previously tried flat bread and Korean fried Cauliflower which are good too....Free bread rolls are cherry on the topParking: Big free parking lot on the left side of the store (on your right if you're facing the store) or you can park in the street for some fee
We had a wonderful birthday at the Cheesecake Factory! The honey truffle chicken is my favorite along with endless cheesecake options. Our waitress Madison was super and helped make my partner feel special on his birthday!
Atmosphere: 5
Food: 4
Service: 5
The Cheesecake Factory provided an exquisite culinary experience, with dishes crafted to perfection by their talented chefs. Each bite was a delight, showcasing the kitchen's dedication to quality ingredients and expert preparation.However, our overall enjoyment was marred by the lackluster service. Our waiter seemed preoccupied and failed to maintain attentiveness to our drink orders, resulting in delays and frustration. The timing of our courses was off-kilter, with our main entrees arriving mere moments after our appetizers, disrupting the flow of the meal. Additionally, we had to request bread multiple times before it finally appeared, giving the impression that our needs were an inconvenience rather than a priority. While I understand the demands of a busy restaurant, the combination of rushed service and apparent apathy left a sour note in an otherwise delectable dining experience.
Atmosphere: 4
Food: 5
Service: 2
our server was excellent. my son loved his appetizer. my food was just so-so, I had omelet, it was delicious, potatoes were burnt. was so busy and noisy it was not an enjoyable experience and the table we sat at was literally on top of other tables beside us
Atmosphere: 3
Food: 3
Service: 5
Not the
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Factory Nachos, Strawberry Cheesecake
Excellent food and service. Music was a bit loud and obnoxious for me.
Atmosphere: 3
Food: 5
Service: 5
Had a mistake with door dash order, wonderful restaurant manager Brian went out of his way to make it right with a smile. Will definitely go back because of outstanding customer service
Atmosphere: 5
Food: 5
Service: 5
Foods were excellent so we were very satisfied; however unfortunately service was pretty poor. We were waiting for our server bring bill 7-8 minute… She didn’t come so finally we asked other server bring her for us then finally our server brought our bill without apology. It took over 10 minutes.We know all servers are busy at this restaurant but she has to take care customers at each table. I think that’s her job as server isn’t it?
My favorite place to go for a good meal, I spoiled myself BIG TIME for my birthday! Plus, dessert was on Cheesecake! ??????? ?? Had lots of leftovers! #
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Skinnylicious Chicken Pasta, Mashed Potatoes, Fried
Salmon is overcooked. Black chunks of gross grill bits on the food. Not returning.
Atmosphere: 1
Food: 1
Service: 1
Three stars and that’s because the cheesecake is still 5 stars. The food, not so much. I got the pasta da Vinci which was hot and tasted good but I paid $23 dollars for basically just pasta. There was maybe 1/2 a chicken breast worth of chicken in the meal and everything was soaked in oil. My husband got the steak Diane and it was shriveled, burnt, dried out, and cold. Looked like beef jerky. I told him not to eat it but he said he was too hungry. He didn’t even touch the potatoes because they were cold. Service was 2 stars at best. Waitress was nice but that’s it. Took us an hour to get our food and she initially didn’t offer bread. Took 30 minutes to get my wine (waitress forgot) which tasted like a cheap bottle of wine from the gas station not a $15 glass of wine which is ludicrous. The waitress never came back to check on us once she brought our food. We decided to get our cheesecake from the cheesecake bar because we didn’t want to wait till Tuesday for our Cheesecake. I will probably be back for the cheesecake and that’s it. Still tipped well even though the waitress didn’t do much and we just wanted to leave. $23 for pasta and $15 for a glass of cheap wine is a rip off.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
I called and placed an order for a side of macaroni and cheese with crumbs on top and a jambalaya only shrimp with a side of rice. I gave my telephone number and my name. I picked up my order when I got to my destination my order was incorrect. I did not bother calling that night because I was in pain and the drive was more than 30 minutes so I caught next day and spoke to a manager. The manager should have been able to find my order which he Did, and he stated that he would send out a gift card for the food because the order was messed up two weeks went by I received nothing I did pay with cash, but however, the manager did find my order when I called when I called to check on the status of the gift card. They told me I was not in the system to have a gift card issued out to me so not only did they get my money I didn’t get my food replaced and I did not get my gift card and I did not consume the food that night because it was incorrect. I spoke to corporate they tried to help but now they have my no one at the restaurant has reached out to even tried to even issue a gift card after I’ve gave them the same information the first time, I wish I knew the managers name because I would definitely put it in this review because he is the same one that I spoke to the first time and the second time so he didn’t do what he said he was going to do and he does not have good customer service because he messed up he should have still offered it
Atmosphere: 1
Food: 1
Service: 1
Always a fan of Bistro Shrimp pasta
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Strawberry Cheesecake, Cake
The quality of food is slipping. Soggy salad. Menu items that change in appearance and taste depending on who is cooking. If you like over priced garbage in an overcrowded restaurant, this is your place.
Atmosphere: 2
Food: 1
Service: 4
Very crowded but honestly that’s how you know it’s sooooo good? I absolutely love this place, my mom and I stopped in for a quick dessert after a wonderful top floor lunch at RH. Also they were just as quick and kind as one would expect and were very accommodating for my mom who was in a wheelchair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little House Salad, Cake
Best veggie burger I had in the USVegetarian options: I always have a veggie burger with sweet potato fries here (not the impossible burger - that's bad everywhere). I previously tried flat bread and Korean fried Cauliflower which are good too....Free bread rolls are cherry on the topParking: Big free parking lot on the left side of the store (on your right if you're facing the store) or you can park in the street for some fee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger