Tim Hortons

Great Tim Hortons! Drive thru is swift and Customer Service is elite!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Muffin, Doughnut

Races manager
I just asked for my breakfast
And they told me this is America not Africa
I said what why you said that
Sorry but this manager doesn't have a good experience
The woman who as manager on this place is always extremely rude when taking my order

Service: 1

The staff was on it today pushing orders out fresh and correct

Atmosphere: 5

Food: 5

Service: 5

On June 16, 2025, at around 8:45AM, I tried to redeem my points for a Vanilla Iced Capp. I ordered in the drive-thru as usual and when I arrived at the window, the woman working scanned my phone and just said “Okay”. I assumed that meant everything went through alright, since she never once told me a total. When I reached for my drink, she said “Payment did not go through”. I let her know I was redeeming my points for a free Iced Capp and she says “You can never use points for a flavor”. I have redeemed my Tim Hortons points before, and I always got an Iced Capp with a flavor. Regardless of that, I didn’t want to argue with her so I just asked if she could go back and just do a plain Iced Capp instead. She gave me a hideously dirty look and exclaimed “We already made it for you” in an irritated tone. I told her “Okay, I don’t want it then” and drove off. When I checked my Tim Hortons App today, I was quite alarmed to see that my points have now been reduced to 169, when I had over 1400 before. I did not receive a drink and I will not accept the treatment I received by this woman along with the reduction of 1250 points. Clearly the points did go through, so I’m not sure why she lied. I don’t know if she was planning on taking my money for herself or what. I’ve been a loyal customer of Tim Hortons for years and I will never return back to the Bethel Road location because of this incident. I’m very disappointed in the amount of money I spent to get these points, just to have them stolen from me without a drink given to me.

Atmosphere: 4

Food: 3

Service: 1

The woman who owns this place is always extremely rude when taking my order. Don't worry, I give back what I receive.

Atmosphere: 2

Food: 3

Service: 1

Several times now, including today, we have gone in to order and had to wait while everybody works the drive thru. They know we are there but they don't wait on us. After 10 minutes we leave. We are frequent customers. We like the food, but I don't understand why we are ignored in favor of the drive thru. After a car or two goes through, we have been waiting longer to place our order than anyone in the car line.

Service: 2

The machines were not working properly, so I was not able to purchase the product.

Atmosphere: 4

Food: 4

Service: 3

Great stop on the way home. Staff is pleasant we go there regularly

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Bacon Egg & Cheese, Boston Cream Donuts

We really like Tim Horton's. Good coffee. Fresh baked goods. Apple fritters were half the size of the fritters from DD.
Had a strange encounter with the person cleaning the restrooms who angrily asked if we flushed since "people shouldn't flush because it wastes water". Bizarre. But the coffee and pastries were good regardless.

Atmosphere: 5

Food: 5

Service: 1

I use to love going here but for some reason past few times my Sausage egg and cheese croissant has had shells in them or at least that's what i hope what is crunching like that smh

Atmosphere: 5

Food: 1

Service: 2

Close when ever they want and will turn off the lights before they close.

Atmosphere: 1

Food: 1

Service: 1

Lady in the the drive thru was rude. Drink was terrible. Super watered down. Didn’t even give me a receipt and ignored us. This was the strawberry refresher?

Food: 1

Service: 1

I was there at 4:05 and the inside was closed already I was unable to order any

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Donuts

Got a smoothie today and a bagel only to drink my smoothie 80% of the way and find a hair in it. Really disgusting and it definitely was not my hair.

Atmosphere: 5

Food: 1

Service: 5

Came here for donuts as desserts around 1pm, but there were few choices left. The most popular items were sold out, even my favorite Boston cream. Also, WiFi did not work in this Tim Hortons.

Atmosphere: 2

Food: 2

Service: 3

Recommended dishes: Boston Cream Donut, Donuts