Constantly mess up the order no matter how clear i try to make it, and then refuse to fix it at the window and make you go through the drive thru again. Incompetent and a waste of time
Shauna Annon
I’m not one to leave A review, but after being disrespected the way I was this morning, I really cannot help myself. I’ve been an everyday customer at this Tim Hortons for the past 2 1/2 years. Coming through the drive-through this morning and pulling up to the speaker I was not greeted. I sat for five minutes, waiting for somebody to get on the speaker and ask me for my order. I eventually pulled up to the window thinking that maybe the speaker was broken .. before saying anything, the lady at the window swung it open and told me we don’t take orders at the window. I told her that I understood but nobody greeted me back there and I was sitting there for five minutes. She continued to tell me that they do not take orders at the window and that I needed to go around. I chuckled, thinking that she was just joking with me and she looked me in my face and told me that this is not a joke. She is not being funny that I needed to go back around to get my order taken. So unprofessional so rude so disrespectful … I honestly just couldn’t even believe it being that I see this lady every single day when I come through just how absolutely disgusting she was treating me.. After going back-and-forth for a good 10 seconds, she proceeded to tell the employee behind her get her espresso shot.. I was so thrown off by the whole situation that I just pulled off and I will never be back again. I honestly just do not think disrespectful unprofessional people should be working a drive-through window dealing with every day people. Not cool at all.. it honestly makes me so sad and it ruined my entire day. In my opinion, the lady needs a new profession.
Froggy Bottom
This has become my go-to Tim Hortons. I started coming here because it's right by my work, but now I go there all the time because the people who work there are so great, and so friendly, and I've never had a single problem with anything I order! For some reason, the other Tim Hortons I used to go to all the time cannot seem to make my coffee drink correctly anymore, and I just gave up going there. This one has never had any problems. I usually get a large mocha iced coffee, 2 creams, and 2 sugars, and they make it perfect every time. At the other Tim Hortons, I usually have to go with 3 creams and 3 sugars, and it's still not right. I usually end up having to go home and use my own creamer to get it right. Highly recommend!
James Lutz
Top notch crew. They pump it out during the morning rush. No sweat if there's a line for the drive-through.
Food: 5
Service: 5
DrainMaster
I went through the drive-thru when I pulled up to the window I handed the gentleman my coupon he said that he could not take it because I did not tell the order taker that I had the coupon I asked him what I needed to do and he proceeded to tell me that I had to pull back around and reorder my coffee please keep in mind there was absolutely no one else in the Drive-Thru I then had to proceed to pull off and pull back around to the order speaker and tell them I had a a coupon for a coffee that was already sitting at the window waiting on me
Samin Razi
everytime they make an excuse . one day no ice coffee , other day no hot coffee, other day you are 1 min late. other day compalining on coupun
M
Says 7pm closing.. closed at 645?
Andrew Hite
This is medium oreo ice capp Supreme, the presentation and quality was absolute trash. Don't order extra espresso either because they'll charge you then not give it to you.
Atmosphere: 4
Food: 1
Service: 4
James Garcia
So… overall it is a clean restaurant but were in such a hurry the screwed up twice. First she didn’t listen to me when I ordered the meal so when I asked for a #8 one with a cup of coffee and one with a hot chocolate. She rang all that out separately… not adding hash browns. Then the guy was in such a hurry to make the sandwich he didn’t wait to see the order finish and see that I had ordered them on an Everything bagel.
When I got back to my hotel room across the street (I know I should have checked before I left) I noticed that while the sandwiches were nicely made, but it was a plain bagel and barely toasted. I could have gotten over this, but when I didn’t see the hash browns that I assumed I had paid for I decided to go back and get corrected.
When I got there she explained to me how she charged me and why the hash browns weren’t there… which fine, but why would you assume I didn’t want a meal when I ordered the way I did. But the guy making the sandwich told her that she didn’t put everything bagel up by the time he started making the sandwiches so he just assumed they would be a plain bagel.
Fine, mistakes made… I get back to my hotel again and it was obvious how annoyed this guy was with how the sandwiches were put together as everything was just haphazardly thrown on there and we had to go back and remake them again.
My big thing is. When I walked in, I was the only one in the restaurant, and there were two cars in the drive through. I get these mistakes when it is super busy, but they had all the time in the world to get it right. Food, coffee, and Timbits all tasted good, and Employees were friendly enough. Need a good leader there to help them know where to focus
Best Coffee,Donuts & muffin,this location tim hortan is better than canada’s tim hortan
Atmosphere: 5
Food: 5
Service: 5
Surjan Singh
Worst staff
Atmosphere: 1
Service: 1
Josh Thompson
Would not even bother trying to honor a coupon that we were given at the Columbus Arts festival. Told us to go somewhere else…
Service: 1
Joe Payne
Stood at the counter for 5 minutes, no one helped me. Several of the staff looked in my direction, but no one acknowledged I was there.
Service: 1
Tom Gallagher
This place is horrible how Manny times so do you have to visit before they make your food correct ? They call a regular customer a lier when the food is made wrong .to bad the will loose this customer who goes there every day . Workers are dirty and nasty. Is it that. Hard to was your hands and clean under your fingers nails before you handle someone's food
Constantly mess up the order no matter how clear i try to make it, and then refuse to fix it at the window and make you go through the drive thru again. Incompetent and a waste of time
I’m not one to leave A review, but after being disrespected the way I was this morning, I really cannot help myself. I’ve been an everyday customer at this Tim Hortons for the past 2 1/2 years. Coming through the drive-through this morning and pulling up to the speaker I was not greeted. I sat for five minutes, waiting for somebody to get on the speaker and ask me for my order. I eventually pulled up to the window thinking that maybe the speaker was broken .. before saying anything, the lady at the window swung it open and told me we don’t take orders at the window. I told her that I understood but nobody greeted me back there and I was sitting there for five minutes. She continued to tell me that they do not take orders at the window and that I needed to go around. I chuckled, thinking that she was just joking with me and she looked me in my face and told me that this is not a joke. She is not being funny that I needed to go back around to get my order taken. So unprofessional so rude so disrespectful … I honestly just couldn’t even believe it being that I see this lady every single day when I come through just how absolutely disgusting she was treating me.. After going back-and-forth for a good 10 seconds, she proceeded to tell the employee behind her get her espresso shot.. I was so thrown off by the whole situation that I just pulled off and I will never be back again. I honestly just do not think disrespectful unprofessional people should be working a drive-through window dealing with every day people. Not cool at all.. it honestly makes me so sad and it ruined my entire day. In my opinion, the lady needs a new profession.
This has become my go-to Tim Hortons. I started coming here because it's right by my work, but now I go there all the time because the people who work there are so great, and so friendly, and I've never had a single problem with anything I order! For some reason, the other Tim Hortons I used to go to all the time cannot seem to make my coffee drink correctly anymore, and I just gave up going there. This one has never had any problems. I usually get a large mocha iced coffee, 2 creams, and 2 sugars, and they make it perfect every time. At the other Tim Hortons, I usually have to go with 3 creams and 3 sugars, and it's still not right. I usually end up having to go home and use my own creamer to get it right. Highly recommend!
Top notch crew. They pump it out during the morning rush. No sweat if there's a line for the drive-through.
Food: 5
Service: 5
I went through the drive-thru when I pulled up to the window I handed the gentleman my coupon he said that he could not take it because I did not tell the order taker that I had the coupon I asked him what I needed to do and he proceeded to tell me that I had to pull back around and reorder my coffee please keep in mind there was absolutely no one else in the Drive-Thru I then had to proceed to pull off and pull back around to the order speaker and tell them I had a a coupon for a coffee that was already sitting at the window waiting on me
everytime they make an excuse . one day no ice coffee , other day no hot coffee, other day you are 1 min late. other day compalining on coupun
Says 7pm closing.. closed at 645?
This is medium oreo ice capp Supreme, the presentation and quality was absolute trash. Don't order extra espresso either because they'll charge you then not give it to you.
Atmosphere: 4
Food: 1
Service: 4
So… overall it is a clean restaurant but were in such a hurry the screwed up twice. First she didn’t listen to me when I ordered the meal so when I asked for a #8 one with a cup of coffee and one with a hot chocolate. She rang all that out separately… not adding hash browns. Then the guy was in such a hurry to make the sandwich he didn’t wait to see the order finish and see that I had ordered them on an Everything bagel.
When I got back to my hotel room across the street (I know I should have checked before I left) I noticed that while the sandwiches were nicely made, but it was a plain bagel and barely toasted. I could have gotten over this, but when I didn’t see the hash browns that I assumed I had paid for I decided to go back and get corrected.
When I got there she explained to me how she charged me and why the hash browns weren’t there… which fine, but why would you assume I didn’t want a meal when I ordered the way I did. But the guy making the sandwich told her that she didn’t put everything bagel up by the time he started making the sandwiches so he just assumed they would be a plain bagel.
Fine, mistakes made… I get back to my hotel again and it was obvious how annoyed this guy was with how the sandwiches were put together as everything was just haphazardly thrown on there and we had to go back and remake them again.
My big thing is. When I walked in, I was the only one in the restaurant, and there were two cars in the drive through. I get these mistakes when it is super busy, but they had all the time in the world to get it right. Food, coffee, and Timbits all tasted good, and Employees were friendly enough. Need a good leader there to help them know where to focus
Atmosphere: 4
Food: 4
Service: 2
Parking: Can be a little slow at times 😜
Recommended dishes: Chocolate Chip Iced Capp, Cheesesteak
Restaurantji Recommends
Best Coffee,Donuts & muffin,this location tim hortan is better than canada’s tim hortan
Atmosphere: 5
Food: 5
Service: 5
Worst staff
Atmosphere: 1
Service: 1
Would not even bother trying to honor a coupon that we were given at the Columbus Arts festival. Told us to go somewhere else…
Service: 1
Stood at the counter for 5 minutes, no one helped me. Several of the staff looked in my direction, but no one acknowledged I was there.
Service: 1
This place is horrible how Manny times so do you have to visit before they make your food correct ? They call a regular customer a lier when the food is made wrong .to bad the will loose this customer who goes there every day . Workers are dirty and nasty. Is it that. Hard to was your hands and clean under your fingers nails before you handle someone's food
Food: 1
Service: 1
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