Horrible service. Girl behind the counter walked back and forth for 5 minutes before acknowledging me. Finally she stopped, stood behind the register, and stared at me. Did not say a word, no hello, no greeting, nothing. I needed a black coffee. I’m surprised she didn’t screw that up. People this self-pitying and lazy should not be employed. Go to Sheetz instead. At least they have self-checkout.
Atmosphere: 1
Food: 1
Service: 1
Rick John
Product is pretty dang good. Lady at drive thru that took our order obviously didn’t want to give at work today - crabby!! Guy at the window was friendly and seemed like he was happy with another day on earth. Tipped him well and he was so thankful!!
Food: 5
Service: 3
Lori Walton
Unfortunately I don't know the 2 folks that waited on me. I do not know their names, and that makes me very sad. But they were fantastic. They were, I can't say enough good about them. They were kind, they were knowledgeable, they were respectful, they were incredibly helpful and just fantastic employees, so kudos to them and to Tim Hortons.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Cannon
Every time I order more than one drink or more than one croissant the employees act so rude as if they don’t want my business. I have a lot of clientele and will provide chick fila, Tim Horton Starbucks, Panera etc… and again every time I order at Tim Horton this location exactly they act like I’m annoying them for placing a big order.
Atmosphere: 1
Food: 1
Service: 1
AJ
I should have see this place has 3.5 stars and went to Starbucks but I was really betting on the Tim Hortons franchise, although its been nothing but downhill. Normally you’ll get a bad order taker, or a bad order hander offer, or sometimes a bad coffee or meal. At this franchise you get all three. Rude order entry, rude delivery and the coffee was under creamed and burnt. Avoid this franchise at all cost
Atmosphere: 1
Food: 1
Service: 1
Maylena Antritt
went to go in 20 minutes before 5 and they were closed. Crappy service
Atmosphere: 1
Food: 1
Service: 1
Mike Hornbeck
Employees are rude, and lack personality.
Tom Cutter
I just left and the gentleman working the front counter was AWSOME very friendly and went and above and beyond to make sure our order was perfect THANK YOU VERY MUCH
Atmosphere: 5
Food: 5
Service: 5
Beckie Bates
Great staff. Bought tea, coffee and sandwiches. wonderful service. Will definitely reccomend.
Atmosphere: 5
Food: 5
Service: 5
Penny Myers
Trent took good care of my special coffee order. He had the husband’s sandwich done promptly. Very polite and quick service.
I get breakfast sandwiches. The quality is inconsistent. Slopped together. Very unappealing. I've had it burnt on more than 1 visit. Ordered 2 items only get 1. Lots of room for improvement. But when it's good it's good.
Food: 3
Service: 3
Sarah Weber
Just a quick note — we stopped by on Sunday, 11/2, around 9:50 a.m. The drive-thru line was backed up to the street, and several guests were waiting in the dining room. Despite being understaffed with only three team members, your crew worked seamlessly between stations to serve both drive-thru and walk-in customers. They demonstrated great teamwork, urgency, and purpose — truly impressive under pressure.
However, it seems corporate policy has put them in a tough spot. I overheard them explaining to multiple walk-in customers that they couldn’t complete mobile or DoorDash orders because it would negatively affect their drive-thru speed-of-service times. That’s an incredibly difficult position to place employees in — having to tell paying customers that their order must wait because drive-thru traffic is prioritized.
Orders should be fulfilled in the order they’re received, based on timestamps. While I wasn’t personally affected, I witnessed several frustrated customers taking out their irritation on employees who were doing their absolute best to follow policy.
Please consider taking responsibility for this issue by either updating your app to alert customers about potential delays or adjusting policies to ensure fair, time-based order fulfillment. It’s simply unfair to put hourly employees in a position where they have to defend a corporate decision that compromises the guest experience.
Thank you for taking this feedback seriously — your team on-site truly deserves better support from the top.
Atmosphere: 5
Food: 5
Service: 5
Michelle De La Rosa
Tim's is always good!
Atmosphere: 5
Food: 5
Service: 5
Derrick Wilson
Amber and Ashley both are great leaders. Thank you for your kindness and I’ll be back for sure
Atmosphere: 5
Food: 5
Service: 5
Tom Fisher
Can't get help, slower than molasses. 10 freaking minutes to put five donuts in a box....
Horrible service. Girl behind the counter walked back and forth for 5 minutes before acknowledging me. Finally she stopped, stood behind the register, and stared at me. Did not say a word, no hello, no greeting, nothing. I needed a black coffee. I’m surprised she didn’t screw that up. People this self-pitying and lazy should not be employed. Go to Sheetz instead. At least they have self-checkout.
Atmosphere: 1
Food: 1
Service: 1
Product is pretty dang good. Lady at drive thru that took our order obviously didn’t want to give at work today - crabby!! Guy at the window was friendly and seemed like he was happy with another day on earth. Tipped him well and he was so thankful!!
Food: 5
Service: 3
Unfortunately I don't know the 2 folks that waited on me. I do not know their names, and that makes me very sad. But they were fantastic. They were, I can't say enough good about them. They were kind, they were knowledgeable, they were respectful, they were incredibly helpful and just fantastic employees, so kudos to them and to Tim Hortons.
Atmosphere: 5
Food: 5
Service: 5
Every time I order more than one drink or more than one croissant the employees act so rude as if they don’t want my business. I have a lot of clientele and will provide chick fila, Tim Horton Starbucks, Panera etc… and again every time I order at Tim Horton this location exactly they act like I’m annoying them for placing a big order.
Atmosphere: 1
Food: 1
Service: 1
I should have see this place has 3.5 stars and went to Starbucks but I was really betting on the Tim Hortons franchise, although its been nothing but downhill. Normally you’ll get a bad order taker, or a bad order hander offer, or sometimes a bad coffee or meal. At this franchise you get all three. Rude order entry, rude delivery and the coffee was under creamed and burnt. Avoid this franchise at all cost
Atmosphere: 1
Food: 1
Service: 1
went to go in 20 minutes before 5 and they were closed. Crappy service
Atmosphere: 1
Food: 1
Service: 1
Employees are rude, and lack personality.
I just left and the gentleman working the front counter was AWSOME very friendly and went and above and beyond to make sure our order was perfect THANK YOU VERY MUCH
Atmosphere: 5
Food: 5
Service: 5
Great staff. Bought tea, coffee and sandwiches. wonderful service. Will definitely reccomend.
Atmosphere: 5
Food: 5
Service: 5
Trent took good care of my special coffee order. He had the husband’s sandwich done promptly. Very polite and quick service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I get breakfast sandwiches. The quality is inconsistent. Slopped together. Very unappealing. I've had it burnt on more than 1 visit. Ordered 2 items only get 1. Lots of room for improvement. But when it's good it's good.
Food: 3
Service: 3
Just a quick note — we stopped by on Sunday, 11/2, around 9:50 a.m. The drive-thru line was backed up to the street, and several guests were waiting in the dining room. Despite being understaffed with only three team members, your crew worked seamlessly between stations to serve both drive-thru and walk-in customers. They demonstrated great teamwork, urgency, and purpose — truly impressive under pressure.
However, it seems corporate policy has put them in a tough spot. I overheard them explaining to multiple walk-in customers that they couldn’t complete mobile or DoorDash orders because it would negatively affect their drive-thru speed-of-service times. That’s an incredibly difficult position to place employees in — having to tell paying customers that their order must wait because drive-thru traffic is prioritized.
Orders should be fulfilled in the order they’re received, based on timestamps. While I wasn’t personally affected, I witnessed several frustrated customers taking out their irritation on employees who were doing their absolute best to follow policy.
Please consider taking responsibility for this issue by either updating your app to alert customers about potential delays or adjusting policies to ensure fair, time-based order fulfillment. It’s simply unfair to put hourly employees in a position where they have to defend a corporate decision that compromises the guest experience.
Thank you for taking this feedback seriously — your team on-site truly deserves better support from the top.
Atmosphere: 5
Food: 5
Service: 5
Tim's is always good!
Atmosphere: 5
Food: 5
Service: 5
Amber and Ashley both are great leaders. Thank you for your kindness and I’ll be back for sure
Atmosphere: 5
Food: 5
Service: 5
Can't get help, slower than molasses. 10 freaking minutes to put five donuts in a box....
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