I've gone to this location multiple times during the day and the door is always locked. They also don't honor coupons at the counter. Rude staff and service
Alexus
I’ve come here quite a few times over the last few years and probably about 90% of those times, I’ve gotten stale Timbits , muffins or melted iced capps. Today I ordered 10 Timbits and only one was edible and not rock solid.
This location is the closest to me on my drive to work but when I have time, I’ll go out of my way to another location.
D M
Sat in drive through for five minutes after they served a car in front of me and no one came on to take my order. So I pulled around to order inside and they had the dining room doors locked I could see 3 employees inside. This was around 200 in the afternoon and their website said open till five. Starbucks down the block was prompt and polite though.
Sarah Albear
Bad experience, all the time all machines not working , every time the order not correct I asked more times match without sugar , every time added sugar , not supportive any more I’m upset
Scott Tournoux
Cash only in the drove thru seems like a scam to me!! Only card inside. Donuts taste like flavorless dust collected from under the cabinets. Sandwich doubles as a hockey puck. Do not go here everyone’s rude!!
Thomas Williams-Taylor
I have gone here about 10 times and every time something is wrong. Love Tim’s but this location needs new employees. If it’s not loads of coffee grounds at the bottom of my iced coffee, then it’s my sandwich not being made right.
Chelsea VanAssche
I placed a mobile app order, when I arrived, I was told by the staff they had no baked goods. I was able to order the baked goods on the app including Timbits. I’m not sure how you can have zero baked goods on a Saturday morning. They told me instead of Timbits they could sub it for a muffin but it’ll be a few minute wait (confused because I thought they had no baked goods..but I accepted because my wife needed food 2 weeks postpartum). When I got to the window, I asked for a refund for my Timbits, the staff was so confused, no one knew how to issue a refund and finally, they told me it’s mobile app order so I need to do it on the app, fine. I got my muffins, drinks, etc, I open my bag, the other food I ordered (bagel) was missing. I waited over 5 minutes for my muffins. Never once did any employee apologize or acknowledge the inconvenience of the situation and I left the incorrect order, food missing. While waiting I witnessed patrons going to the front door of the store it was locked. Save yourself the trip and head to Starbucks down the road.
James Acton
They did not have any breakfast sandwiches this morning, so I got two donuts and the chocolate on top of the donuts stuck to the paper not a good time.
Deanna Dague
Ordered breakfast sandwiches double toasted didn’t even look like they were toasted at all. Ordered two chocolate dipped donuts just thrown in the bag with the hot food so all the chocolate melts it off of them horrible.
Jeremiah Willis
Horrible selection, horrible customer service, and horrible policies. I went on multiple occasions on multiple different days/times early in the morning for a six pack of donuts, only to be told each time that they were running low on donuts and because of that, I wasn’t allowed to pick which donuts I wanted. I asked “what types do you have left” only to receive the response, that it doesn’t matter because I’m not allowed to pick them anyway and they would give me whatever they have left. Horrible policy, horrible customer service.
Ordered a Carmel iced cap with extra shot of espresso and got this 👎🏽👎🏽👎🏽
Tay ?
Standard cookie base most places use--crunchy/crispy/a little stale edges, underbaked center, caramel topping with crushed Snickers garnish. Caramel was really good.
d K
At 11:30 they had no breakfast available. No lunch available. We ordered mocha ice capps . They give us caramel ice caps. They tell us to pull up. They’ll make new ones. All they did was scrape the whipped cream off the top. And add mocha syrup to a Carmel iced Capp!!! Don’t bother going to this location.
Jonathan
Showed up today at 10:30 a.m and was told no donuts are made at this time. I am unsure how a donut shop me is out of donuts at 10:30 a.m., please do not tell me to fill out your guest form, it appears your customers service is what needs fixed…
Chris McCleary
Hours posted, this store opens at 6am. Closed at 6:45am this morning. Waste of time coming here.
I've gone to this location multiple times during the day and the door is always locked. They also don't honor coupons at the counter. Rude staff and service
I’ve come here quite a few times over the last few years and probably about 90% of those times, I’ve gotten stale Timbits , muffins or melted iced capps. Today I ordered 10 Timbits and only one was edible and not rock solid.
This location is the closest to me on my drive to work but when I have time, I’ll go out of my way to another location.
Sat in drive through for five minutes after they served a car in front of me and no one came on to take my order. So I pulled around to order inside and they had the dining room doors locked I could see 3 employees inside. This was around 200 in the afternoon and their website said open till five. Starbucks down the block was prompt and polite though.
Bad experience, all the time all machines not working , every time the order not correct I asked more times match without sugar , every time added sugar , not supportive any more I’m upset
Cash only in the drove thru seems like a scam to me!! Only card inside. Donuts taste like flavorless dust collected from under the cabinets. Sandwich doubles as a hockey puck. Do not go here everyone’s rude!!
I have gone here about 10 times and every time something is wrong. Love Tim’s but this location needs new employees. If it’s not loads of coffee grounds at the bottom of my iced coffee, then it’s my sandwich not being made right.
I placed a mobile app order, when I arrived, I was told by the staff they had no baked goods. I was able to order the baked goods on the app including Timbits. I’m not sure how you can have zero baked goods on a Saturday morning. They told me instead of Timbits they could sub it for a muffin but it’ll be a few minute wait (confused because I thought they had no baked goods..but I accepted because my wife needed food 2 weeks postpartum). When I got to the window, I asked for a refund for my Timbits, the staff was so confused, no one knew how to issue a refund and finally, they told me it’s mobile app order so I need to do it on the app, fine. I got my muffins, drinks, etc, I open my bag, the other food I ordered (bagel) was missing. I waited over 5 minutes for my muffins. Never once did any employee apologize or acknowledge the inconvenience of the situation and I left the incorrect order, food missing. While waiting I witnessed patrons going to the front door of the store it was locked. Save yourself the trip and head to Starbucks down the road.
They did not have any breakfast sandwiches this morning, so I got two donuts and the chocolate on top of the donuts stuck to the paper not a good time.
Ordered breakfast sandwiches double toasted didn’t even look like they were toasted at all. Ordered two chocolate dipped donuts just thrown in the bag with the hot food so all the chocolate melts it off of them horrible.
Horrible selection, horrible customer service, and horrible policies. I went on multiple occasions on multiple different days/times early in the morning for a six pack of donuts, only to be told each time that they were running low on donuts and because of that, I wasn’t allowed to pick which donuts I wanted. I asked “what types do you have left” only to receive the response, that it doesn’t matter because I’m not allowed to pick them anyway and they would give me whatever they have left. Horrible policy, horrible customer service.
Restaurantji Recommends
Ordered a Carmel iced cap with extra shot of espresso and got this 👎🏽👎🏽👎🏽
Standard cookie base most places use--crunchy/crispy/a little stale edges, underbaked center, caramel topping with crushed Snickers garnish. Caramel was really good.
At 11:30 they had no breakfast available. No lunch available. We ordered mocha ice capps . They give us caramel ice caps. They tell us to pull up. They’ll make new ones. All they did was scrape the whipped cream off the top. And add mocha syrup to a Carmel iced Capp!!! Don’t bother going to this location.
Showed up today at 10:30 a.m and was told no donuts are made at this time. I am unsure how a donut shop me is out of donuts at 10:30 a.m., please do not tell me to fill out your guest form, it appears your customers service is what needs fixed…
Hours posted, this store opens at 6am. Closed at 6:45am this morning. Waste of time coming here.
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