Didn't give me my drink I had to ask for it then started to leave and realized they didn't give me my frosty so bad to turn back around for that. There was no apologies for the inconvenience either.
Food: 5
Service: 1
Mike Cupar
Possibly the worst Wendy's in the city. They closed the one next to me and this is the next closest one. Food has been overcooked, missing items, takes forever to get food. Just all around bad. If you do delivery, it can take over an hour to get picked up.
Atmosphere: 1
Food: 1
Service: 1
Nick Joyce-Houghton
Recently my kids and I went here and it was unfortunately not a great experience. It was around 645-7 pm when we got there, there were no customers inside but there was 1 car in the drive through.
We started ordering but as we were ordering the cashier was needed elsewhere. She apologized and I understand they're busy (there were door dash orders coming in faster than they could pull receipts off the printer) but it took forever to get my order placed. I had 2 coupons as well but they only allow one coupon at a time, and the whole reason we went was to use coupons, so I had to wait again.
The restaurant seemed short staffed, which, again, I understand. Post-covid world hits everything. But it seemed like it hadn't been deep cleaned forever, there was a level of ick that made me order to-go instead of dine-in.
I don't like rating anything less than 4 stars usually unless I have a dangerous or terrible experience where I feel someone is malicious, cruel, racist, or just otherwise awful. The staff at this Wendy's were none of those things. The two folks I actually interacted with were courteous, helpful, and kind. They were just in a situation that made it seem like they were over-worked and over capacity. While there my kid also needed to use the restroom, which had just one toilet (which was clogged).
And, unfortunately, both of our orders ended up having errors. And because we got to-go, we didn't discover them until we got home, by which point there was just no way we were going back. I love Wendy's, I have since I was a kid, but this was just not a great customer experience. Despite watching multiple new batches of fries being made, the ones we had were cold and seemed like they had been cooked way before. The burger toppings were wrong on all 4 burgers. They were out of juice boxes for the kids meal. My oldest got two spicy nuggets in his plain nuggets (this is a problem for him).
And because of the level of busy, it took almost 25 minutes from when we walked in to when we walked out with our food to go. At that point we had spent so much time we just ran into the sunk-cost issue and wanted to see it through.
Again, I can't say anything bad about the people we interacted with but they need more support. This is really a bad customer experience overall.
Atmosphere: 2
Food: 3
Service: 2
Henry Cropper
Waited in the drive thru for 25 minutes and when I did get my food it was all cold
Atmosphere: 1
Food: 1
Service: 1
Norm Reed
Slower than white castle
Atmosphere: 2
Food: 3
Service: 2
Joshua Gunderson
Had to wait 40 minutes on cold food
Drelaun Alexander
Just received food poisoning do not eat from here I had to leave work early that’s how bad it was
Andrew Bremer
Order was incorrect. This location lacks attention to detail. Make sure to be clear when ordering. Food quality was not the best or midrange for Wendy’s.
Atmosphere: 3
Food: 3
Service: 4
Crying Stal
This place sucks
Atmosphere: 5
Food: 1
Service: 1
Ti burnett
Attitude. The two black things working the drive thru
Just left the drive-thru. The guy in the brown Nike sweater at the french fry area was legit picking dirt out of his nails and eating food out of the fryer
Atmosphere: 1
Food: 2
Service: 1
Gen luis
rude black lady working at 1:49 pm had a attitude when i asked to upgrade my combo . pulled straight off. if she doesnt like customers why did she apply there .
Atmosphere: 1
Food: 1
Service: 1
Ashley Holderby
Not friendly at this location at all except 1 girl that's a manager (she normally keeps a blue ponytail). As a manager at fast food myself I can't believe crew as well as managers are allowed to act like this. No has directly been rude to me just very short and not wanting to get anything I might ask for. Then the food.....if u order anything from the fryers u better ask for it to be made fresh and plan to wait just a few minutes extra. My son won't even eat here if we don't have them make it fresh. Wendy's needs an undercover boss or at the very least a secret shopper. Dave Thomas would be very disappointed 😞
Didn't give me my drink I had to ask for it then started to leave and realized they didn't give me my frosty so bad to turn back around for that. There was no apologies for the inconvenience either.
Food: 5
Service: 1
Possibly the worst Wendy's in the city. They closed the one next to me and this is the next closest one. Food has been overcooked, missing items, takes forever to get food. Just all around bad. If you do delivery, it can take over an hour to get picked up.
Atmosphere: 1
Food: 1
Service: 1
Recently my kids and I went here and it was unfortunately not a great experience. It was around 645-7 pm when we got there, there were no customers inside but there was 1 car in the drive through.
We started ordering but as we were ordering the cashier was needed elsewhere. She apologized and I understand they're busy (there were door dash orders coming in faster than they could pull receipts off the printer) but it took forever to get my order placed. I had 2 coupons as well but they only allow one coupon at a time, and the whole reason we went was to use coupons, so I had to wait again.
The restaurant seemed short staffed, which, again, I understand. Post-covid world hits everything. But it seemed like it hadn't been deep cleaned forever, there was a level of ick that made me order to-go instead of dine-in.
I don't like rating anything less than 4 stars usually unless I have a dangerous or terrible experience where I feel someone is malicious, cruel, racist, or just otherwise awful. The staff at this Wendy's were none of those things. The two folks I actually interacted with were courteous, helpful, and kind. They were just in a situation that made it seem like they were over-worked and over capacity. While there my kid also needed to use the restroom, which had just one toilet (which was clogged).
And, unfortunately, both of our orders ended up having errors. And because we got to-go, we didn't discover them until we got home, by which point there was just no way we were going back. I love Wendy's, I have since I was a kid, but this was just not a great customer experience. Despite watching multiple new batches of fries being made, the ones we had were cold and seemed like they had been cooked way before. The burger toppings were wrong on all 4 burgers. They were out of juice boxes for the kids meal. My oldest got two spicy nuggets in his plain nuggets (this is a problem for him).
And because of the level of busy, it took almost 25 minutes from when we walked in to when we walked out with our food to go. At that point we had spent so much time we just ran into the sunk-cost issue and wanted to see it through.
Again, I can't say anything bad about the people we interacted with but they need more support. This is really a bad customer experience overall.
Atmosphere: 2
Food: 3
Service: 2
Waited in the drive thru for 25 minutes and when I did get my food it was all cold
Atmosphere: 1
Food: 1
Service: 1
Slower than white castle
Atmosphere: 2
Food: 3
Service: 2
Had to wait 40 minutes on cold food
Just received food poisoning do not eat from here I had to leave work early that’s how bad it was
Order was incorrect. This location lacks attention to detail. Make sure to be clear when ordering. Food quality was not the best or midrange for Wendy’s.
Atmosphere: 3
Food: 3
Service: 4
This place sucks
Atmosphere: 5
Food: 1
Service: 1
Attitude. The two black things working the drive thru
Service: 1
Restaurantji Recommends
Just left the drive-thru. The guy in the brown Nike sweater at the french fry area was legit picking dirt out of his nails and eating food out of the fryer
Atmosphere: 1
Food: 2
Service: 1
rude black lady working at 1:49 pm had a attitude when i asked to upgrade my combo . pulled straight off. if she doesnt like customers why did she apply there .
Atmosphere: 1
Food: 1
Service: 1
Not friendly at this location at all except 1 girl that's a manager (she normally keeps a blue ponytail). As a manager at fast food myself I can't believe crew as well as managers are allowed to act like this. No has directly been rude to me just very short and not wanting to get anything I might ask for. Then the food.....if u order anything from the fryers u better ask for it to be made fresh and plan to wait just a few minutes extra. My son won't even eat here if we don't have them make it fresh. Wendy's needs an undercover boss or at the very least a secret shopper. Dave Thomas would be very disappointed 😞
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Jr Bacon Cheeseburger, Spicy Chicken Sandwich, Wendy’S Baked Potatoes
Very rude employees
Atmosphere: 1
Service: 1
Food was great hot and fresh aa it should be.
Food: 4
Service: 5
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