I just had the most amazing experience at Wendy’s!! The staff was polite, professional, pleasant, & very fast. It was such a refreshing change from my crazy and stressful day so far that I had to say something. Thank you all so much and please keep up the amazing work!!!
Atmosphere: 5
Food: 5
Service: 5
Joe Metzger
Cashier gave wrong change and Coke Zero was mostly water. Worst Wendy's experience to date.
Food: 2
Service: 1
Madani Louhbaibat
Night shift best service with senaya
Food: 5
Service: 5
Kira Griffin
The employees don't care to do there job. Would rather be on the phone than paid to listen or read. That or its idoicracy and no one can read and understand that plain means I don't want a bunch of mayo and ketchup smothered all over my burger. But hey apparently asking people to do there jobs at this location is to big a ask
Tim Kaiser
Slowest wait in a drive through ive ever had at a Wendy's. Waited on the car in front of me to get their food for 8 minutes and another 10 to get my food after paying at the window.
Atmosphere: 5
Food: 5
Service: 1
Jessica Springer
I come daily, and everything is wrong today. The young man was rude at the window. I just need the sandwich made correct
Atmosphere: 1
Food: 1
Service: 1
Misty Fields
don't ever expect to get what you ordered here because i never do
Atmosphere: 1
Food: 1
Service: 1
Chastity Taylor
I want to preface this by saying I’ve NEVER asked a fast food restaurant for a refund or posted a negative review, but my most recent visit to Wendy’s warrants this action.
On the evening of 12/12/25, my husband and I visited Wendy’s store 1174 (7170 Sawmill Rd. Columbus, OH 43235). We used the app to order our food and picked up through the drive thru. We had to wait for the order, which was no problem, and I will admit the food was piping hot when received. However, once we got home to eat, everything went downhill. Both of our sandwiches were inedible. My asiago chicken club was extremely tough – to the point of being unchewable. I’ve never experienced anything like this with chicken. His burger was covered in old, brown, slimy lettuce (by that point, the cheese and lettuce melted together and couldn’t even be wiped off to salvage the food). Anyone who has thrown out old lettuce knows the distinct smell that comes along with it – this is what the burger smelled like when unwrapped.
I then called the store and asked to speak with a manager (around 9:30 PM). A young man named Ethan answered and immediately stated he was the manager. I explained the issue; he apologized and wrote my information down for a comped meal. 15 mins later, a woman called back and reported Ethan was not the manager, was unable to comp the meals, and asked what the issue was with my food. I explained the story again and by that point, requested a refund. She reported that a receipt would be in the store, but we had to physically come in to claim the refund.
All in all, this was such a negative and disgusting experience that it warranted a review and requesting a refund.
Atmosphere: 2
Food: 1
Service: 2
Collin Parrill
The AI is awful for ordering. They nickel and dime you for everything like sauce for fries.
Everything was really good, store was clean, food was hot and tasty. My only complaint is that the music was so loud it was difficult to hold on a conversation.
Atmosphere: 3
Food: 5
Service: 5
Max Ream
The new AI taking orders is pushy, talks over you, and tries to up-sell you at every step of your order. Whoever made these corpo dystopia choices, I hate you. In addition to that, I received the wrong drink, the nuggets were mushy and unpleasant, my fries were unsalted, and my burger was missing condiments. This experience would be an embarrassment to Dave Thomas.
Atmosphere: 1
Food: 1
Service: 1
Andy Klare
Rude and incompetent staff. Refused to give my son a orange hi-c I ordered instead of a juice box. I had to talk to a manager for this. And they were rude too. Horrible location. No customers there either. Not a good sign.
Atmosphere: 3
Food: 3
Service: 1
Mercy Crimm
I mean its a Wendy's with wendys food so your getting what you are looking for there, but what really gives this location bad scores is they DO NOT make tea. Your options are soda, and tea from syrup 🤢.
I know not everyone makes there decisions on whether or not they can get real tea but if you are anything like me, while I would usually never recommend McDonald's, the mcdonalds next door makes their tea very well.
I just had the most amazing experience at Wendy’s!! The staff was polite, professional, pleasant, & very fast. It was such a refreshing change from my crazy and stressful day so far that I had to say something. Thank you all so much and please keep up the amazing work!!!
Atmosphere: 5
Food: 5
Service: 5
Cashier gave wrong change and Coke Zero was mostly water. Worst Wendy's experience to date.
Food: 2
Service: 1
Night shift best service with senaya
Food: 5
Service: 5
The employees don't care to do there job. Would rather be on the phone than paid to listen or read. That or its idoicracy and no one can read and understand that plain means I don't want a bunch of mayo and ketchup smothered all over my burger. But hey apparently asking people to do there jobs at this location is to big a ask
Slowest wait in a drive through ive ever had at a Wendy's. Waited on the car in front of me to get their food for 8 minutes and another 10 to get my food after paying at the window.
Atmosphere: 5
Food: 5
Service: 1
I come daily, and everything is wrong today. The young man was rude at the window. I just need the sandwich made correct
Atmosphere: 1
Food: 1
Service: 1
don't ever expect to get what you ordered here because i never do
Atmosphere: 1
Food: 1
Service: 1
I want to preface this by saying I’ve NEVER asked a fast food restaurant for a refund or posted a negative review, but my most recent visit to Wendy’s warrants this action.
On the evening of 12/12/25, my husband and I visited Wendy’s store 1174 (7170 Sawmill Rd. Columbus, OH 43235). We used the app to order our food and picked up through the drive thru. We had to wait for the order, which was no problem, and I will admit the food was piping hot when received. However, once we got home to eat, everything went downhill. Both of our sandwiches were inedible. My asiago chicken club was extremely tough – to the point of being unchewable. I’ve never experienced anything like this with chicken. His burger was covered in old, brown, slimy lettuce (by that point, the cheese and lettuce melted together and couldn’t even be wiped off to salvage the food). Anyone who has thrown out old lettuce knows the distinct smell that comes along with it – this is what the burger smelled like when unwrapped.
I then called the store and asked to speak with a manager (around 9:30 PM). A young man named Ethan answered and immediately stated he was the manager. I explained the issue; he apologized and wrote my information down for a comped meal. 15 mins later, a woman called back and reported Ethan was not the manager, was unable to comp the meals, and asked what the issue was with my food. I explained the story again and by that point, requested a refund. She reported that a receipt would be in the store, but we had to physically come in to claim the refund.
All in all, this was such a negative and disgusting experience that it warranted a review and requesting a refund.
Atmosphere: 2
Food: 1
Service: 2
The AI is awful for ordering. They nickel and dime you for everything like sauce for fries.
Atmosphere: 2
Food: 3
Service: 3
Wonderful staff! Thank you, Wendy's crew!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everything was really good, store was clean, food was hot and tasty. My only complaint is that the music was so loud it was difficult to hold on a conversation.
Atmosphere: 3
Food: 5
Service: 5
The new AI taking orders is pushy, talks over you, and tries to up-sell you at every step of your order. Whoever made these corpo dystopia choices, I hate you. In addition to that, I received the wrong drink, the nuggets were mushy and unpleasant, my fries were unsalted, and my burger was missing condiments. This experience would be an embarrassment to Dave Thomas.
Atmosphere: 1
Food: 1
Service: 1
Rude and incompetent staff. Refused to give my son a orange hi-c I ordered instead of a juice box. I had to talk to a manager for this. And they were rude too. Horrible location. No customers there either. Not a good sign.
Atmosphere: 3
Food: 3
Service: 1
I mean its a Wendy's with wendys food so your getting what you are looking for there, but what really gives this location bad scores is they DO NOT make tea. Your options are soda, and tea from syrup 🤢.
I know not everyone makes there decisions on whether or not they can get real tea but if you are anything like me, while I would usually never recommend McDonald's, the mcdonalds next door makes their tea very well.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff
Quick service
Hot food
Atmosphere: 5
Food: 5
Service: 5
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