They have a computer ordering machine now instead of a human being taking orders. It got my order wrong and I didn't see any way to correct it. I tried to tell the lady at the window it was wrong. However, she just handed me the wrong order and told me how much it was. I got the feeling that machine was getting so many orders wrong that she was tired of hearing about it. Too bad. I have been getting take out there for years.
Atmosphere: 1
Food: 4
Service: 1
Ernie E
Food was great! Service was excellent!
Atmosphere: 5
Food: 5
Service: 5
Niki Nestor McNeely
Went to drive thru. Menu easy to read. Could see what we ordered. Correct order.
Atmosphere: 4
Food: 5
Service: 5
Stephen Patterson
Went to order tea today. I was told they no longer offer a brewed product at all after being given an artificially sweetened alternative they are now pushing from their soda machines. That will be my last trip to Wendy’s until they get it together.
Atmosphere: 1
Food: 1
Service: 1
Tom Armbruster
Slow service food loosing quality not like it uses to be
Atmosphere: 1
Food: 3
Service: 1
joann humphrey
This was always our favorite breakfast. My sister and I , every Sunday. You have a wonderful and superbly sweet girl; working in the dining room. I believe her name is GENESIS.
Atmosphere: 5
Food: 5
Service: 5
Lamont Bryan
I went to get the SpongeBob Krabby Patty Meal. I was expecting to get a sandwich, that tried to bring the often imagined sandwich to real life. It did not. It was basically a Dave's single with "Special sauce ". The Pineapple 🍍 frosty is bomb though!
Atmosphere: 5
Food: 4
Service: 5
Charlie Starbuck
Typical Wendy's.
Atmosphere: 3
Food: 3
Service: 3
R C
Saucy nuggets not tossed in sauce Nothing I ordered was warm or not Even the chili was barely room temp at Best Horrible waste of money
Food was good. No complaints there. My 3 star rating is about everything else.
This wendys has moved to a kiosk system for taking orders. The only problem is that the kiosks weren't working half the time, so some customers were leaving or waiting for someone to take their order manually, and they didn't have a dedicated cashier. The kiosk happened to work for me.
At the end of the kiosk checkout process, it said this location had self serve cups and we could grab one and serve our drinks. I looked and no cups were out by the drink machines. They had some cups stacked within arms reach of the counter, so I just assumed that's what we were supposed to do. I thought it was odd, but nobody was standing there so I grabbed one.
I grabbed a cup and an employee came out a few minutes later and got upset. She said that management watches the cameras and she gets in trouble when a customer literally follows the kiosk instructions and grabs a cup. I apologized as I did not want to cost this person their job. I felt really bad and I hope nothing bad happens to that employee.
This location is just not managed well. Apparently the cups are not by the machines because people steal cups. Maybe cups are "stolen" because people are told to grab a cup and serve themselves. I work in tech and this feels like a bad UX. Why tell people to grab a cup and then get mad when they do? I don't understand this new service model, and the employees suffer for it. This location seems under-staffed, and that's a management issue. The restaurant was a little dirty as well.
I feel really bad for the employees. They're hard-working folks just trying to get by.
Atmosphere: 1
Food: 5
Service: 1
Hubert Hill
Truly the worst wendys in this city. They are ALWAYS out of stuff. How you run out of cherry coke, chocolate frosties, chicken nuggets.......
Dave got it right!
Atmosphere: 5
Food: 5
Service: 5
They have a computer ordering machine now instead of a human being taking orders. It got my order wrong and I didn't see any way to correct it. I tried to tell the lady at the window it was wrong. However, she just handed me the wrong order and told me how much it was. I got the feeling that machine was getting so many orders wrong that she was tired of hearing about it. Too bad. I have been getting take out there for years.
Atmosphere: 1
Food: 4
Service: 1
Food was great! Service was excellent!
Atmosphere: 5
Food: 5
Service: 5
Went to drive thru. Menu easy to read. Could see what we ordered. Correct order.
Atmosphere: 4
Food: 5
Service: 5
Went to order tea today. I was told they no longer offer a brewed product at all after being given an artificially sweetened alternative they are now pushing from their soda machines. That will be my last trip to Wendy’s until they get it together.
Atmosphere: 1
Food: 1
Service: 1
Slow service food loosing quality not like it uses to be
Atmosphere: 1
Food: 3
Service: 1
This was always our favorite breakfast. My sister and I , every Sunday.
You have a wonderful and superbly sweet girl; working in the dining room. I believe her name is GENESIS.
Atmosphere: 5
Food: 5
Service: 5
I went to get the SpongeBob Krabby Patty Meal. I was expecting to get a sandwich, that tried to bring the often imagined sandwich to real life. It did not. It was basically a Dave's single with "Special sauce ". The Pineapple 🍍 frosty is bomb though!
Atmosphere: 5
Food: 4
Service: 5
Typical Wendy's.
Atmosphere: 3
Food: 3
Service: 3
Saucy nuggets not tossed in sauce
Nothing I ordered was warm or not
Even the chili was barely room temp at
Best
Horrible waste of money
Food: 1
Service: 1
Restaurantji Recommends
Food was good. No complaints there. My 3 star rating is about everything else.
This wendys has moved to a kiosk system for taking orders. The only problem is that the kiosks weren't working half the time, so some customers were leaving or waiting for someone to take their order manually, and they didn't have a dedicated cashier. The kiosk happened to work for me.
At the end of the kiosk checkout process, it said this location had self serve cups and we could grab one and serve our drinks. I looked and no cups were out by the drink machines. They had some cups stacked within arms reach of the counter, so I just assumed that's what we were supposed to do. I thought it was odd, but nobody was standing there so I grabbed one.
I grabbed a cup and an employee came out a few minutes later and got upset. She said that management watches the cameras and she gets in trouble when a customer literally follows the kiosk instructions and grabs a cup. I apologized as I did not want to cost this person their job. I felt really bad and I hope nothing bad happens to that employee.
This location is just not managed well. Apparently the cups are not by the machines because people steal cups. Maybe cups are "stolen" because people are told to grab a cup and serve themselves. I work in tech and this feels like a bad UX. Why tell people to grab a cup and then get mad when they do? I don't understand this new service model, and the employees suffer for it. This location seems under-staffed, and that's a management issue. The restaurant was a little dirty as well.
I feel really bad for the employees. They're hard-working folks just trying to get by.
Atmosphere: 1
Food: 5
Service: 1
Truly the worst wendys in this city. They are ALWAYS out of stuff. How you run out of cherry coke, chocolate frosties, chicken nuggets.......
Atmosphere: 2
Food: 1
Service: 5
It's Wendy's, it'll work
Atmosphere: 5
Food: 5
Service: 5
Great service, great staff ?
Atmosphere: 5
Food: 5
Service: 5
Food is not good
Food: 1
Service: 1
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