Lost my business because of the AI. Employ humans.
Service: 1
Stephanie C.
I try to avoid this Wendys as much as possible even though its the most convenient for me to stop at. In the driverthrough They rely entirely too much on the automated system and I have issues every time i come in. I once absolutely struggled through a whole order, without anyone real chiming in to help. I apparently wasn’t using the right words for it to move to the next meal so it would modify the one i had already ordered. Or added the wrong thing to the meal. I know they were listening because when i made a comment about it the person said “ i could tell. ”
Unfortunately it takes way too long to get acknowledged when i try to come inside to avoid the drive thru frustrations and getting started by the system yelling “how can i help you”
Michelle Harrison
They handed me someone else's order, then didn't give me my whole order. Finally, they figured They gave us the correct items and got miles away and still forgot the dressing for the Cobb salad. For a 30+ dollar order, that was horrible le whT o.wemt through. Fast food has not only went down hill but overpriced!
Zach Laver
No one here, 1 car in drive through. Waited over 5 minutes for the order. Bathroom smells too bad to use. Honestly terrified to see what the food looks like at this point, I'm just reviewing to waste time as I wait for my food
Ali
Hire a real person to take orders instead of ai
Charlie Grogg
Awesome staff, very quick service. Food was great, with a Frosty of course!
Rori Holk
The food was all hot and fresh. It hadn't been sitting waiting to be ordered. They got it to us in a reasonable amount of time.
Ashley Donmoyer
This is the worst Wendy’s within a 5 mile radius. I’ve lived over here for 15 years now, and this Wendy’s is consistently bad. Whether it’s cold food, bad customer service, or pure laziness. There is literally another Wendy’s on Bethel Road near Walmart or one on Henderson Road across from Starbucks. Please go to one of those other locations. This one is not it.
David Cheeseman
Drive through is an AI now. If you ask it to speak with a human it ignores you. It also never gets my order right. I can't stand the anti-social replacement of basic human interaction with AI. Done with Wendy's.
They have a computer ordering machine now instead of a human being taking orders. It got my order wrong and I didn't see any way to correct it. I tried to tell the lady at the window it was wrong. However, she just handed me the wrong order and told me how much it was. I got the feeling that machine was getting so many orders wrong that she was tired of hearing about it. Too bad. I have been getting take out there for years.
Atmosphere: 1
Food: 4
Service: 1
Ernie E
Food was great! Service was excellent!
Atmosphere: 5
Food: 5
Service: 5
Niki Nestor McNeely
Went to drive thru. Menu easy to read. Could see what we ordered. Correct order.
Atmosphere: 4
Food: 5
Service: 5
Stephen Patterson
Went to order tea today. I was told they no longer offer a brewed product at all after being given an artificially sweetened alternative they are now pushing from their soda machines. That will be my last trip to Wendy’s until they get it together.
Atmosphere: 1
Food: 1
Service: 1
Tom Armbruster
Slow service food loosing quality not like it uses to be
Lost my business because of the AI. Employ humans.
Service: 1
I try to avoid this Wendys as much as possible even though its the most convenient for me to stop at. In the driverthrough They rely entirely too much on the automated system and I have issues every time i come in. I once absolutely struggled through a whole order, without anyone real chiming in to help. I apparently wasn’t using the right words for it to move to the next meal so it would modify the one i had already ordered. Or added the wrong thing to the meal. I know they were listening because when i made a comment about it the person said “ i could tell. ”
Unfortunately it takes way too long to get acknowledged when i try to come inside to avoid the drive thru frustrations and getting started by the system yelling “how can i help you”
They handed me someone else's order, then didn't give me my whole order. Finally, they figured They gave us the correct items and got miles away and still forgot the dressing for the Cobb salad. For a 30+ dollar order, that was horrible le whT o.wemt through. Fast food has not only went down hill but overpriced!
No one here, 1 car in drive through. Waited over 5 minutes for the order. Bathroom smells too bad to use. Honestly terrified to see what the food looks like at this point, I'm just reviewing to waste time as I wait for my food
Hire a real person to take orders instead of ai
Awesome staff, very quick service. Food was great, with a Frosty of course!
The food was all hot and fresh. It hadn't been sitting waiting to be ordered. They got it to us in a reasonable amount of time.
This is the worst Wendy’s within a 5 mile radius. I’ve lived over here for 15 years now, and this Wendy’s is consistently bad. Whether it’s cold food, bad customer service, or pure laziness. There is literally another Wendy’s on Bethel Road near Walmart or one on Henderson Road across from Starbucks. Please go to one of those other locations. This one is not it.
Drive through is an AI now. If you ask it to speak with a human it ignores you. It also never gets my order right. I can't stand the anti-social replacement of basic human interaction with AI. Done with Wendy's.
Dave got it right!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They have a computer ordering machine now instead of a human being taking orders. It got my order wrong and I didn't see any way to correct it. I tried to tell the lady at the window it was wrong. However, she just handed me the wrong order and told me how much it was. I got the feeling that machine was getting so many orders wrong that she was tired of hearing about it. Too bad. I have been getting take out there for years.
Atmosphere: 1
Food: 4
Service: 1
Food was great! Service was excellent!
Atmosphere: 5
Food: 5
Service: 5
Went to drive thru. Menu easy to read. Could see what we ordered. Correct order.
Atmosphere: 4
Food: 5
Service: 5
Went to order tea today. I was told they no longer offer a brewed product at all after being given an artificially sweetened alternative they are now pushing from their soda machines. That will be my last trip to Wendy’s until they get it together.
Atmosphere: 1
Food: 1
Service: 1
Slow service food loosing quality not like it uses to be
Atmosphere: 1
Food: 3
Service: 1
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