They’ve clearly cut back on the product when they raised their prices. I haven’t had a spicy chicken sandwich in about two years. I used to eat them all the time about 10-15 years ago. I can’t believe how little chicken I got. I couldn’t even taste the chicken, just the breading on the chicken. The lettuce and tomato felt soft and wilted as well. I couldn’t even finish the sandwich. If I order a $6.00 chicken sandwich, I expect to be able to see and actually taste the chicken like I could years ago. Like the picture on your website reflects. To pay almost $6.00 for that sandwich was ridiculous. I wouldn’t mind paying the price if you didn’t sell me half the chicken sandwich that I’m used to and that you advertise.And as far as the service, why am I constantly saying please and thank you, but the cashier never does. They won’t even say you’re welcome. When I worked fast food, it was always please, thank you, you’re welcome, and have a great day. We smiled and were polite. These workers now will literally either ignore you or grunt as a response. Who’s managing these workers?!?With that being said, I most definitely won’t be going back. Not even for my kids or wife. We work too hard to throw that much money down the drain for nasty, dry, old, damn near meatless sandwiches.
Food: 1
Service: 2
Braydon Gomes
HORRIBLY RUDE SERVICE! ?I used my rewards ap for a $2 off Dave’s double and order queso fries and a frosty. After I got home, I noticed the bag seemed light and sure enough my Dave’s Double was missing. I went to go back to the restaurant but the car I had just took there wouldn’t start now! UGH! so I switch over into our other vehicle and plan to deal with the car later. I get back to the drive through and of course I don’t have my receipt now either. I explain to the worker my situation and even try to show them on my app that I had just used a rewards to make this purchase. She cuts me off to tell me that my phone app information doesn’t matter, and demands to know exactly what I ordered and how much I thought I paid. She tells me that what I paid doesn’t make sense for what I ordered…. I USED THE REWARDS FOR $2 OFF!!! ? She still couldn’t understand after I explained my rewards again and still didn’t want to see my app on my phone. I JUST wanted the sandwich I paid for. She then said I could pull up and wait by the door while she took the other customers orders, and THEN she could could go back and look at previous orders in the system. I had already waited in line to get back to this spot to where I was at. I wasn’t goin to wait longer. I could tell the other two employees I saw feared her anger, bitterness, and complete disregard for customer service. I spoke to the guy who originally took my order when I pulled up. after I told him and he let her know his demeanor completely changed.I JUST WANT WHAT I PAID FOR!!!!I found the receipt the following day. I DEFINITELY paid for it. Even if I had the receipt she would have just said I already ate it or I’m hiding it or something crazy. THE WORST WENDYS EXPERIENCE EVER!!!
Service: 1
D Jay
Worst location in Columbus Ohio the staff customer service is horrible the food is never made fresh when you ask them the GM is corrupt the same person who stole money from BP GAS station now the General manager at this location what a
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wendy's Hot & Crispy Fries, Dave's Single Burger, Fries, Dave's Double, Baconator, Cheese Fries
Roger Loves to Cruise
This wendy's has gone down hill. Placed an order for a single with everything including cheese. Received a single with just cheese and a piece of lettuce. Ordered a double stack with extra onion but didn't have extra onions. Both the single and the double stack were dried out. These were not hot or fresh. Ordered chicken nuggets with sweet and sour sauce and was given BBQ instead. Went to get my drink and doesn't look like anyone cleaned the fountain machine in a week. The counter had some kind of spill on it. Couldn't order from the mobile app and I was told that's not their problem. When I tried to place my order I was told by the cashier I had to use credit card. They couldn't take cash and they were short handed so it would be awhile. Seems like their standard response was "that's not our problem that's a corporate problem", when other customers complained also!!!!
Atmosphere: 1
Food: 1
Service: 1
Kay Wallace
Only place for BAKED POTATOES ?Parking: Pretty easy all the way around
Atmosphere: 5
Food: 5
Service: 5
Sean
Eventually they'll figure out what "no meat" in a salad means and then they'll be
Atmosphere: 2
Food: 2
Service: 2
Jeff Rose
Over cooked burgerCold soggy friesLong wait
Atmosphere: 1
Food: 1
Service: 1
Rob
4 times now in one month , two days in a row they have told me their systems are down and they can’t take my order… I wouldn’t even go to this one if the other locations weren’t so far away from my home
Justin Buckhardt (sapphires dad)
I came here twice in the last few weeks to get a $7 meal with a Frosty. And I'm pretty sure it was the same guy screwing up my order, last time he gave me the meal that was cheaper with no Frosty and I didn't want to argue with him that time. This time I asked about the $7 meal then quickly asked if your machine is working for the Frosty and he tells me vanilla only and I say okay that's fine he doesn't give me the $7 meal with a Frosty and a drink he rings me up for a meal with a Frosty and then looks like he up charges me for the drink. I may be dumb at times but none of this seemed correct at the time. And yea I told him to succ a d and all that. I don't understand why I get to feel like I'm wrong and retarded. Smh maybe I just won't come back, not gonna hurt u as much as it'll hurt me but oh well. F yall
Service: 1
Laura Lockridge
Someone needs to speak to the manager her name is Sarah I came in around 6:30 and I understand you want it is a fast food restaurant but you don't be rude to people.! You have to be polite to Hispanic people when they cannot understand
This is one of another Once Crap businesses that has turned around under 'New Management'I am amazed at what good leadership can accomplish.Yes, I recommend this location for now ?
dick masters
Fries were so dry i thought i was eating cotton single was
Atmosphere: 3
Food: 3
Service: 3
William Santanich
My single wasn't hot and jucy!
Atmosphere: 4
Food: 3
Service: 4
Jeremy
Thursday, Feb 1st, 2024, visited with my family today & stood at the register for over 15 minutes before an employee even took our order. Not 1 employee acknowledged us prior to 10 minutes standing at register. At that point, we were told someone would be with us shortly. 5 minutes later, someone finally arrived to take our order. WENDYS OWNERSHIP!!! TEACH YOUR EMPLOYEES THE FUNDAMENTALS OF HOSPITALITY 101, its the prerequisite for the service industry
Atmosphere: 1
Food: 3
Service: 1
Karl Band
Asked for extra onions mayo and lettuce and did t get it the Fry's were mid AF and Luke warm. The floor was greasy and slick. The table I sat done was not wiped down and had stains on it. This is not Wendy's standards I grew up eating.
They’ve clearly cut back on the product when they raised their prices. I haven’t had a spicy chicken sandwich in about two years. I used to eat them all the time about 10-15 years ago. I can’t believe how little chicken I got. I couldn’t even taste the chicken, just the breading on the chicken. The lettuce and tomato felt soft and wilted as well. I couldn’t even finish the sandwich. If I order a $6.00 chicken sandwich, I expect to be able to see and actually taste the chicken like I could years ago. Like the picture on your website reflects. To pay almost $6.00 for that sandwich was ridiculous. I wouldn’t mind paying the price if you didn’t sell me half the chicken sandwich that I’m used to and that you advertise.And as far as the service, why am I constantly saying please and thank you, but the cashier never does. They won’t even say you’re welcome. When I worked fast food, it was always please, thank you, you’re welcome, and have a great day. We smiled and were polite. These workers now will literally either ignore you or grunt as a response. Who’s managing these workers?!?With that being said, I most definitely won’t be going back. Not even for my kids or wife. We work too hard to throw that much money down the drain for nasty, dry, old, damn near meatless sandwiches.
Food: 1
Service: 2
HORRIBLY RUDE SERVICE! ?I used my rewards ap for a $2 off Dave’s double and order queso fries and a frosty. After I got home, I noticed the bag seemed light and sure enough my Dave’s Double was missing. I went to go back to the restaurant but the car I had just took there wouldn’t start now! UGH! so I switch over into our other vehicle and plan to deal with the car later. I get back to the drive through and of course I don’t have my receipt now either. I explain to the worker my situation and even try to show them on my app that I had just used a rewards to make this purchase. She cuts me off to tell me that my phone app information doesn’t matter, and demands to know exactly what I ordered and how much I thought I paid. She tells me that what I paid doesn’t make sense for what I ordered…. I USED THE REWARDS FOR $2 OFF!!! ? She still couldn’t understand after I explained my rewards again and still didn’t want to see my app on my phone. I JUST wanted the sandwich I paid for. She then said I could pull up and wait by the door while she took the other customers orders, and THEN she could could go back and look at previous orders in the system. I had already waited in line to get back to this spot to where I was at. I wasn’t goin to wait longer. I could tell the other two employees I saw feared her anger, bitterness, and complete disregard for customer service. I spoke to the guy who originally took my order when I pulled up. after I told him and he let her know his demeanor completely changed.I JUST WANT WHAT I PAID FOR!!!!I found the receipt the following day. I DEFINITELY paid for it. Even if I had the receipt she would have just said I already ate it or I’m hiding it or something crazy. THE WORST WENDYS EXPERIENCE EVER!!!
Service: 1
Worst location in Columbus Ohio the staff customer service is horrible the food is never made fresh when you ask them the GM is corrupt the same person who stole money from BP GAS station now the General manager at this location what a
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wendy's Hot & Crispy Fries, Dave's Single Burger, Fries, Dave's Double, Baconator, Cheese Fries
This wendy's has gone down hill. Placed an order for a single with everything including cheese. Received a single with just cheese and a piece of lettuce. Ordered a double stack with extra onion but didn't have extra onions. Both the single and the double stack were dried out. These were not hot or fresh. Ordered chicken nuggets with sweet and sour sauce and was given BBQ instead. Went to get my drink and doesn't look like anyone cleaned the fountain machine in a week. The counter had some kind of spill on it. Couldn't order from the mobile app and I was told that's not their problem. When I tried to place my order I was told by the cashier I had to use credit card. They couldn't take cash and they were short handed so it would be awhile. Seems like their standard response was "that's not our problem that's a corporate problem", when other customers complained also!!!!
Atmosphere: 1
Food: 1
Service: 1
Only place for BAKED POTATOES ?Parking: Pretty easy all the way around
Atmosphere: 5
Food: 5
Service: 5
Eventually they'll figure out what "no meat" in a salad means and then they'll be
Atmosphere: 2
Food: 2
Service: 2
Over cooked burgerCold soggy friesLong wait
Atmosphere: 1
Food: 1
Service: 1
4 times now in one month , two days in a row they have told me their systems are down and they can’t take my order… I wouldn’t even go to this one if the other locations weren’t so far away from my home
I came here twice in the last few weeks to get a $7 meal with a Frosty. And I'm pretty sure it was the same guy screwing up my order, last time he gave me the meal that was cheaper with no Frosty and I didn't want to argue with him that time. This time I asked about the $7 meal then quickly asked if your machine is working for the Frosty and he tells me vanilla only and I say okay that's fine he doesn't give me the $7 meal with a Frosty and a drink he rings me up for a meal with a Frosty and then looks like he up charges me for the drink. I may be dumb at times but none of this seemed correct at the time. And yea I told him to succ a d and all that. I don't understand why I get to feel like I'm wrong and retarded. Smh maybe I just won't come back, not gonna hurt u as much as it'll hurt me but oh well. F yall
Service: 1
Someone needs to speak to the manager her name is Sarah I came in around 6:30 and I understand you want it is a fast food restaurant but you don't be rude to people.! You have to be polite to Hispanic people when they cannot understand
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
This is one of another Once Crap businesses that has turned around under 'New Management'I am amazed at what good leadership can accomplish.Yes, I recommend this location for now ?
Fries were so dry i thought i was eating cotton single was
Atmosphere: 3
Food: 3
Service: 3
My single wasn't hot and jucy!
Atmosphere: 4
Food: 3
Service: 4
Thursday, Feb 1st, 2024, visited with my family today & stood at the register for over 15 minutes before an employee even took our order. Not 1 employee acknowledged us prior to 10 minutes standing at register. At that point, we were told someone would be with us shortly. 5 minutes later, someone finally arrived to take our order. WENDYS OWNERSHIP!!! TEACH YOUR EMPLOYEES THE FUNDAMENTALS OF HOSPITALITY 101, its the prerequisite for the service industry
Atmosphere: 1
Food: 3
Service: 1
Asked for extra onions mayo and lettuce and did t get it the Fry's were mid AF and Luke warm. The floor was greasy and slick. The table I sat done was not wiped down and had stains on it. This is not Wendy's standards I grew up eating.
Atmosphere: 1
Food: 1
Service: 1