Good eat and ratchet employees and the “manager” is no better…placed an order for a family member for the new 2 bc meal and didn’t see signage so because I could not provide correct name and only description, they wanted to act like they had no clue what I was speaking off and rang up order incorrectly. The. Asked if order in screen was correct and I said no. Cashier proceeds to sarcastically say, that’s not your order anyway. Why would you ask me that then, pull up to window and manager refuses to except payment and provide food saying that I had an attitude. Last I checked I am not a Wendy’s employee and am not responsible for knowing the exact name of every menu or required to have a great attitude when I’m being met with attitude and ratchedness. Corporate has been contacted and hopefully these issues will be addressed and they will learn how to act like they are in the service industry and not at home standing on the block talking to their “home girl “ or someone and learn professionalism. The manager should at least set the standard but it seems like she perpetuates the bad attitude and behavior.
Atmosphere: 1
Service: 1
James Benedetto
They are pretty rude. Otherwise its a normal wendys. Well food wise. Been here dozens of times and not once has it been good customer service. If they're gonna be so rude, maybe you should close off the kitchen.
Being local to HQ, maybe an intervention is needed?
Atmosphere: 3
Food: 4
Service: 1
D6752GQallenb
Poured in to the drive-thru line approximately 7:30 three cars ahead of me time I got up to the window it was 23 minutes when I got to the window she apologizes and said it's going to be a few minutes before she can take an order so approximately 5 minutes later I placed my order not finding the dollar breakfast sandwiches on the menu at all so I had to ask her so after I play some older I turn the corner to go to the drive-in window there was nobody in line so I do not know what to hold up was once I got up to the window to pay the young man told me to pull forward to the door this is a fast food strip at the McDonald's right next door that probably took on 15 cars the time I got done so I just wanted you to know about the service I got I don't know what happened but you probably
Keith E.
Just do yourself a favor and stay away. Only people in the drive thru and we waited over 10 minutes for a single burger. Absolutely horrible service.
Martin Dangerfield
How to they forget fries for a combo meal??? Then make us pull up to wait?? How bad can that be. The food is good but that is it. If u want food go to Taco Bell.
Khristian Dixon
Staff has gotten even worse, say in drive thru for over 20 minutes, they have people inside, best guess is they just don't want to do their jobs.
taylor
would give 0 stars if it was an option, not the type of person to complain about this stuff but every time i’m here the wait is super long, this time i was sitting in line for about 40 minutes and there was only three cars in front of me, ten minutes or more between cars is litterally so crazy, and it’s 10:00 at night, the workers are nice but seem doped tf up and hyper witch would explain why the foods not even hot for waiting that long. idk i rly just don’t like this location
Worst Wendy's in the area.
Wish I could leave no stars
Very unprofessional
Atmosphere: 1
Food: 1
Service: 1
Good eat and ratchet employees and the “manager” is no better…placed an order for a family member for the new 2 bc meal and didn’t see signage so because I could not provide correct name and only description, they wanted to act like they had no clue what I was speaking off and rang up order incorrectly. The. Asked if order in screen was correct and I said no. Cashier proceeds to sarcastically say, that’s not your order anyway. Why would you ask me that then, pull up to window and manager refuses to except payment and provide food saying that I had an attitude. Last I checked I am not a Wendy’s employee and am not responsible for knowing the exact name of every menu or required to have a great attitude when I’m being met with attitude and ratchedness. Corporate has been contacted and hopefully these issues will be addressed and they will learn how to act like they are in the service industry and not at home standing on the block talking to their “home girl “ or someone and learn professionalism. The manager should at least set the standard but it seems like she perpetuates the bad attitude and behavior.
Atmosphere: 1
Service: 1
They are pretty rude. Otherwise its a normal wendys. Well food wise. Been here dozens of times and not once has it been good customer service. If they're gonna be so rude, maybe you should close off the kitchen.
Being local to HQ, maybe an intervention is needed?
Atmosphere: 3
Food: 4
Service: 1
Poured in to the drive-thru line approximately 7:30 three cars ahead of me time I got up to the window it was 23 minutes when I got to the window she apologizes and said it's going to be a few minutes before she can take an order so approximately 5 minutes later I placed my order not finding the dollar breakfast sandwiches on the menu at all so I had to ask her so after I play some older I turn the corner to go to the drive-in window there was nobody in line so I do not know what to hold up was once I got up to the window to pay the young man told me to pull forward to the door this is a fast food strip at the McDonald's right next door that probably took on 15 cars the time I got done so I just wanted you to know about the service I got I don't know what happened but you probably
Just do yourself a favor and stay away. Only people in the drive thru and we waited over 10 minutes for a single burger. Absolutely horrible service.
How to they forget fries for a combo meal??? Then make us pull up to wait?? How bad can that be. The food is good but that is it. If u want food go to Taco Bell.
Staff has gotten even worse, say in drive thru for over 20 minutes, they have people inside, best guess is they just don't want to do their jobs.
would give 0 stars if it was an option, not the type of person to complain about this stuff but every time i’m here the wait is super long, this time i was sitting in line for about 40 minutes and there was only three cars in front of me, ten minutes or more between cars is litterally so crazy, and it’s 10:00 at night, the workers are nice but seem doped tf up and hyper witch would explain why the foods not even hot for waiting that long. idk i rly just don’t like this location
Restaurantji Recommends
First time was amazing went back with my wife and we both was like it was ok what happen that fast
Went in and the burgers were literally cold atter waiting 30 minutes. Gurl was nice but food was bad
Terrible service, cold food and dirty bathrooms
I've never seen a group of ten people move that slow with zero urgency with a line out to broad street lol I won't be back
Insanely slow
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