If I Could give 0 stars I would for this particular location. I do not recommend this location the staff members are extremely unprofessional, and provide poor customer service. The humiliation is something I have never encountered. If you want to be treated like a human with excellent customer service, compassion, fresh and delicious food visit the Hilliard location. Armani will go above and beyond.
Atmosphere: 1
Food: 1
Service: 1
Vincent Lambernelli
I had recently came to this location to try there food. Now in saying that there food was very low quality and not cooked thoroughly. The chicken was still pink inside and when I returned to get a flrefund for this trash food the manager told me I would have to wait until the morning g to get my refund. I gave her my number and was brushed off as if she did not care about my refund or the possibility of salmonella. I waited 3 days and no call so I went up there to talk with the GM and he informed me that in order to get a refund it takes 5 to 7 business days for me to recieve a refund. Very unprofessional very shady business practices from this business. I had to state my frustration in order to get my money back. DO NOT BUY OR DEAL WITH THIS BRAND YOU WILL NOT RECIEVE A REFUND FOR YOUR ORDER AND IF YOU HAVE LIMITED FUNDS AND THEY COOK YOUR OREDER WRONG OR THEY GIVE YOU SOMEONE ELSES FOOD YOU WILL BE BROKE AND HUNGRY WAITING ON THIS COMPANY TO ISSUE YOU A REFUND. THE MANAGERS ARE NOT ALLOWED TO ISSUE REFUNDS ONLY HIGHER UPS SO SAVE YOUR MONEY AND YOUR NERVES GO ELSE WHERE AND BUY THERE FOOD SERIOUSLY SAVE YOUR MONEY
Atmosphere: 2
Food: 1
Service: 1
Matt Moeller
Placed an online order. Arrived, they didnt have it, pulled up the record of the order and remade. Waited patiently, since they were working hard. Just need a little customer service
Atmosphere: 1
Food: 3
Service: 1
Van Uk
Great food, always fresh, great crew
Atmosphere: 5
Food: 5
Service: 5
Terri R. Taylor
The male employees are efficient, professional and pleasant.
Shop Allex
The place is great, always clean, crew greets customers as soon as they walk in and food orders goes out fast and accurate
Atmosphere: 5
Food: 5
Service: 5
Penny Iva
couldn’t place an order over the phone at 11:50 said it was online orders only decided to go in store and was able to place an order smh. 40 min wait, I get it’s a Saturday they are busy but if she would have let me order over the phone I could have waited in the comfort of my own home. Food was good, service was awful!
Atmosphere: 3
Food: 4
Service: 1
Lily Wieging
Service was amazing and so nice but food was bad
Atmosphere: 2
Food: 1
Service: 5
Luis valero
Terrible service they make you wait up to 1 hour for your food
Atmosphere: 1
Food: 1
Service: 1
R Gilliam
Worst’s Wingstop in Columbus,walked in waited in line gave the young guy my name 2 times then he said my order was not ready. As I set down a DoorDash driver got highly upset, because he had been sitting there waving for 1 hour and order was not ready. So we sit for another 25 min then his order is ready, he goes to get his order. Then the same young kid starts to calling out names on food that had been sitting, and guess what my order was ready when I walked in the door. Only to come home to cold ass food! Want waste my time or energy to even call to have the order remade! !
We were missing a part of a very large order and when I called the store, the manger Angela not only spoke with me and located the missing food but she went above and beyond to make sure that my family received our full dinner. Great customer service!
Service: 5
Camila Ortiz-Hernandez
everyone in there was so nice! Food was out quick and employees were extremely nice even while handing over our food. great service !
Atmosphere: 5
Service: 5
John Tucker
Complete trash worst wingstop in this region also have been waiting 3 weeks for a refund...they need to be closed down the management is clearly incompetent and I assume they are doing fraud
Amy Parke
We waited for over an hour from the time we hit the door until we got TWELVE WINGS AND ONE ORDER OF FRIES! It was chaotic and there were 7 people working in the kitchen, yet somehow nothing got done. They spent all their time doing pick up orders and not taking care of the tons of people actually in the building. They ignore you when you walk in and we waited about 10 minutes before someone even acknowledged we were there despite all of them looking at us multiple times. The staff was irritable and at times confrontational. One worker actually told several people at the door to leave if they didn’t like the wait. The man who took our order had no idea how to use the register. Our promised time for our order on our ticket said 7:55 and we finally got our food at 8:39. For fast food, this is ridiculous and unacceptable. The food was good and it was hot, but not worth waiting that long for and I’d never go back. The atmosphere was chaotic and the music was way too loud to even have a conversation across a table. Nothing was stocked and customers were going into the supply closet that was unlocked to get their own things. Absolutely wild experience.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Wings Before
Kelly Stafford
This wing stops wing are always good and fresh but there is always people waiting almost a hour for 20 wings. This is the fourth time I’ve made it online order and they said my food will be done in 20 minutes and get there in 25 minutes and still have to wait another 35 minutes. It’s super ridiculous and every single person I’ve talked to about it has said the same thing, the atmosphere is OK. The workers are rude. Food is good. To say The least if you plan on eating here order your food and whenever they say the pick up time is wait 30 minutes past before you even head up there
If I Could give 0 stars I would for this particular location. I do not recommend this location the staff members are extremely unprofessional, and provide poor customer service. The humiliation is something I have never encountered. If you want to be treated like a human with excellent customer service, compassion, fresh and delicious food visit the Hilliard location. Armani will go above and beyond.
Atmosphere: 1
Food: 1
Service: 1
I had recently came to this location to try there food. Now in saying that there food was very low quality and not cooked thoroughly. The chicken was still pink inside and when I returned to get a flrefund for this trash food the manager told me I would have to wait until the morning g to get my refund. I gave her my number and was brushed off as if she did not care about my refund or the possibility of salmonella. I waited 3 days and no call so I went up there to talk with the GM and he informed me that in order to get a refund it takes 5 to 7 business days for me to recieve a refund. Very unprofessional very shady business practices from this business. I had to state my frustration in order to get my money back. DO NOT BUY OR DEAL WITH THIS BRAND YOU WILL NOT RECIEVE A REFUND FOR YOUR ORDER AND IF YOU HAVE LIMITED FUNDS AND THEY COOK YOUR OREDER WRONG OR THEY GIVE YOU SOMEONE ELSES FOOD YOU WILL BE BROKE AND HUNGRY WAITING ON THIS COMPANY TO ISSUE YOU A REFUND. THE MANAGERS ARE NOT ALLOWED TO ISSUE REFUNDS ONLY HIGHER UPS SO SAVE YOUR MONEY AND YOUR NERVES GO ELSE WHERE AND BUY THERE FOOD SERIOUSLY SAVE YOUR MONEY
Atmosphere: 2
Food: 1
Service: 1
Placed an online order. Arrived, they didnt have it, pulled up the record of the order and remade. Waited patiently, since they were working hard. Just need a little customer service
Atmosphere: 1
Food: 3
Service: 1
Great food, always fresh, great crew
Atmosphere: 5
Food: 5
Service: 5
The male employees are efficient, professional and pleasant.
The place is great, always clean, crew greets customers as soon as they walk in and food orders goes out fast and accurate
Atmosphere: 5
Food: 5
Service: 5
couldn’t place an order over the phone at 11:50 said it was online orders only decided to go in store and was able to place an order smh. 40 min wait, I get it’s a Saturday they are busy but if she would have let me order over the phone I could have waited in the comfort of my own home. Food was good, service was awful!
Atmosphere: 3
Food: 4
Service: 1
Service was amazing and so nice but food was bad
Atmosphere: 2
Food: 1
Service: 5
Terrible service they make you wait up to 1 hour for your food
Atmosphere: 1
Food: 1
Service: 1
Worst’s Wingstop in Columbus,walked in waited in line gave the young guy my name 2 times then he said my order was not ready. As I set down a DoorDash driver got highly upset, because he had been sitting there waving for 1 hour and order was not ready. So we sit for another 25 min then his order is ready, he goes to get his order. Then the same young kid starts to calling out names on food that had been sitting, and guess what my order was ready when I walked in the door. Only to come home to cold ass food! Want waste my time or energy to even call to have the order remade! !
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
We were missing a part of a very large order and when I called the store, the manger Angela not only spoke with me and located the missing food but she went above and beyond to make sure that my family received our full dinner. Great customer service!
Service: 5
everyone in there was so nice! Food was out quick and employees were extremely nice even while handing over our food. great service !
Atmosphere: 5
Service: 5
Complete trash worst wingstop in this region also have been waiting 3 weeks for a refund...they need to be closed down the management is clearly incompetent and I assume they are doing fraud
We waited for over an hour from the time we hit the door until we got TWELVE WINGS AND ONE ORDER OF FRIES! It was chaotic and there were 7 people working in the kitchen, yet somehow nothing got done. They spent all their time doing pick up orders and not taking care of the tons of people actually in the building. They ignore you when you walk in and we waited about 10 minutes before someone even acknowledged we were there despite all of them looking at us multiple times. The staff was irritable and at times confrontational. One worker actually told several people at the door to leave if they didn’t like the wait. The man who took our order had no idea how to use the register. Our promised time for our order on our ticket said 7:55 and we finally got our food at 8:39. For fast food, this is ridiculous and unacceptable. The food was good and it was hot, but not worth waiting that long for and I’d never go back. The atmosphere was chaotic and the music was way too loud to even have a conversation across a table. Nothing was stocked and customers were going into the supply closet that was unlocked to get their own things. Absolutely wild experience.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Wings Before
This wing stops wing are always good and fresh but there is always people waiting almost a hour for 20 wings. This is the fourth time I’ve made it online order and they said my food will be done in 20 minutes and get there in 25 minutes and still have to wait another 35 minutes. It’s super ridiculous and every single person I’ve talked to about it has said the same thing, the atmosphere is OK. The workers are rude. Food is good. To say The least if you plan on eating here order your food and whenever they say the pick up time is wait 30 minutes past before you even head up there
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Wings Before
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