Subway
1360 S Cleveland Massillon Rd, Copley
(330) 666-8783
Recent Reviews
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The lady is friendly and enthusiastic it was a pleasure getting food here
Atmosphere: 5
Food: 5
Service: 5
Went in tonight to pick up my internet order 06/26/2025. I was told the internet went down at 5. The thing is my order was placed at 2:42. I had my confirmation e-mail and receipt showing my order, confirmation and payment. She said the only thing I could do was order again and pay for it and wait to see if I got a refund to my bank account. She didn't ask for my name or ANY information as to who I was.. I paid $26.70 for 2 foot longs I didn't get. It sure came out of my bank account though. She laughed when I said I was calling corporate and said well we aren't corporate owned. Now I know why the place is always empty. HORRIBLE CUSTOMER SERVICE !!!!!
Atmosphere: 4
Food: 4
Service: 1
Older lady has a bad attitude, made me walk out immediately
Atmosphere: 2
Food: 4
Service: 1
Exceptional customer service that truly values your needs and goes the extra mile to ensure a positive experience!
Jan 16 2025. I don’t know her name. The young lady with red hair. She was definitely great and very nice and great customer service skills she had. 🩶
Order online threw app always get the grilled chicken instead of rotisserie chicken None of the restaurants ever. Give me an issue well, apparently this restaurant doesn't want to do it. It must be a family thing 'cause it's a woman and her kids working there and then they let their other kids who don't even work there behind the counter with a baby very unsanitary and not very safe for a child . But anyway, I was like, okay. Well, can you cancel the order since it's not what I want to order? Well, we don't know how to work. The app like you work here and you don't know how to work the subway app. Are you kidding me right now? Then they completely ignored me for like 5 minutes after I was just standing there waiting for them to make it better. They did not make it better.you figure all they had to do was make a new sandwich and i would have even paid for the different chicken he wanted me to pay for a whole new sub then trying to get ahold of someone on the app is ridiculous I done now will never visit that subway again
Staff is always friendly and welcomes you every time you enter. This is my go-to Subway due to location to home/work. A shame it’s so expensive now; I usually only go when I have a coupon.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Chocolate Chip Cookie
Server was very nice. Food was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-American Club, Subway Club
Incredibly rude service. I spent a couple minutes looking at the menu and was greeted with are you going to order? Rather than, can I help you find something on the menu. Another customer returned to the store because they had forgotten to put her cookie in the bag. I heard the same subway representative tell her, well you got to just tell us what cookie you want! I was shocked on how I and now this other customer was being treated. Will not be back, left feeling like I was inconveniencing them.
Atmosphere: 1
Food: 3
Service: 1
Great little restaurant to stop for a meal. I would give it 5 stars, but there are 20 tables and everyone is dirty. I'm not exaggerating because it looks like tables have not been cleaned in a week. I wanted to dine in but I had to eat in my car. Please clean your restaurant.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Never can't toast my sandwich toster down all the time
Don't go here no one will serve you. I litterly yelled for an employee and nothing great way to set your self up to get robbed morons!
Atmosphere: 1
Food: 1
Service: 1
Ordered a 6” roast beef, only two slices of meat, I’m sorry but that is not a sandwich, it’s just bread. Also the staff is not friendly at all. I know they are young kids that don’t want to be there, but at least smile and say thank you.
Atmosphere: 2
Food: 1
Service: 2
Don't go here no one will serve you. I litterly yelled for an employee and nothing great way to set your self up to get robbed morons!
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: Really i
Parking: Parking lot shares
Wheelchair accessibility: No accessible parking spaces. There is an accessibility ramp.
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