Kind of strange entering this location. No employees to be found, everything is self ordering. There is a sign, "ring bell for service". Not what I would call "my way".
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Whopper with Coke
Tara Rizal
Everytime iam ordering from drive thru they Said me to wait for a moment then they took about 5 minutes to get my order.which is so embarrassing 😳
Chris Gates
Lady at the window today for lunch hates her job. Not friendly. Why hire unhappy people. Makes you not want to come back. Val then came to the window with a smile and made the experience better is why I up it to two stores
Noneof Yourbusiness
02/04/2025 10:33pm cook had hair in my food. Luckily I always double check my food. Another lady walking around coughing in her hand.. This place is gross.
Atmosphere: 1
Food: 1
Service: 1
Ismaeel Hijjawi
This human idk how they call him human let me wait on the drivethrough for 40m and his excuse was i didn’t see you like what sir !! The worst burger king i think if a lover land open in this location will be better
Matt Rowe
I cannot believe I've wasted sooo much time trying to make burger King work. This is after the remodel, and the service is unbelievably slow... I've been there 5 times at around 7-8 and there's usually only a few cars in the drive through and a couple in the parking lot. Seems like it'd go by pretty quick. Nope, you can easily expect to sit in that stupid line for almost 30 minutes. I probably waited around 5-10 just to put in my order! Let alone actually get my food. You can go ahead and forget about getting extra sauces or your order right. This is the second time out of the 5 or 6 times I've been there that they've messed something up. I even checked before I left and just laughed and drove away. I will not come back. The people working their are very nice, but I just can't wait that long, I'm on my lunch break at work, and yea that's my fault, I get it. But when canes can be wrapped around the building with cars and I still get my food in the same time or less, why would I ever go to burger King. Great people, but so slow
Atmosphere: 1
Food: 3
Service: 1
H LeFevre
This is a comment after the remodel of the restaurant. I was very disappointed. I'm not trying to make the store look bad in any way. There's a nice lady manager in there and a lot of hard workers I'm sure. A lot of fast food people put up with a lot of mean people. I know because I have worked fast food in times past, but today needs mentioned. I'm sure it's not the fault of the manager, but it is the fault of someone that's taking shortcuts. Today I came in through the drive-thru. The order I placed was a chicken sandwich off the fryer and a medium french fry off the fryer. I was ready to try the new restaurant and was sadly disappointed when I took my order to my area where I eat my lunch. I have been eating these chicken sandwiches for years. When they're made off the fryer fresh they are very good. The chicken sandwich I got was not hot. I know what they did because the characteristics of the chicken proved it. They took that piece of chicken they had already cooked in previous time and put it back in the fryer to heat it up. When you do that it's burnt and ruined. Also I got pickle on that and the pickle was stale. When pickles are not set out to the air, they are crispy. I asked for extra extra mayo on the sandwich and there was not enough mayonnaise. There was more on the wrapper than there was on the sandwich. Also, as I said the sandwich when it comes off the fryer is piping hot and this was not and the chicken was burnt up. Also there was something wrong with the lettuce. Not sure how to describe that. The fries were hot but it appeared like they double-dunk them. They were browner than usual and there was some missing out of the container. I'm being a little picky here because it is a lot and I do mean a lot of money to eat out and all I ordered was a sandwich and a fry and it was nearly $10, so I'm mentioning it. I thought that the quality of the food would be better with the new restaurant but it was not. I'm sure it's not easy working at that freezing cold window so I'm not going to criticize how people conducted themselves. They were fine because I only dealt with one person. Let me back up I did deal with a cashier and he was new. He liked the location because he said the people were nicer here. He told me the location he used to work at and I would say that he's correct on that that people are definitely nicer at the location where he was at. He was a pleasant young man and we had a nice conversation while I was paying for my order. If things improve I'll take this review down because it wasn't meant to hurt anybody it was just meant as getting my point across without having to go into the restaurant to talk about it. I was really disappointed in that order and expected it to be 100% quality and it was not. When somebody wants a chicken sandwich off the fryer, that's what they should get instead of a redunk. Anybody could say and I've heard this before, oh we don't do that, but why was the sandwich not hot? It's a matter of whether they saw the employee do it or not. In a few short months I won't even be eating this food anymore because some big changes are coming for me, while I'm eating it and spending money on it, I felt that somebody in management that will take this seriously will take a look at it. It's just food but when people are buying this food it's an expense. I could have come back but I didn't want to deal with it. A lot of times it's just so much stress to have your order redone because some management in some places get angry or employees get angry or defensive and I don't come in that frame of mind. I want them just to fix it. A lot of times I just don't want to deal with it and just try to get through it and take it as it is which is not acceptable. I wanted to mention also and I don't know what it was, the sandwich didn't taste right. That might have been because the chicken was burnt up. The bread was on the stale side as well.
Food: 1
Deb Gee
Backed up bad. Employees still friendly. Need better pay and then maybe get more to apply.
Atmosphere: 3
Food: 5
Service: 3
Sheena Jonas
This place is so good, the best fast food! Even though they were short staffed, the food came out fast, hot and accurate!
Atmosphere: 5
Food: 5
Service: 5
saunya edmonds
Shannon was the manager and they were obviously shortstaffed, but my food still came out hot. The faces were friendly and everybody was smiling thank you guys very much.
My order was super fresh & hot!!! On time , jus perfect..?????
Marissa Ostrander
Went through the drive thru, was ordering my food. Got the $5 your way meal. Ordered a chocolate Oreo shake with it. My friend wanted the same as well. But before I could finish my order, I was cut off very rudely by a lady named Anna. She lets me come finish my friends order and Anna was touching the food without gloves after touching the register. The food was cold, fries was soggy, cheese on the burger wasn’t melted. The shake was VANILLA. There wasn’t any chocolate in it. Now, whoever the manager is (white lady with blondish colored hair) was arguing with my friend very loudly. I told her I wanted a refund and she said she didn’t need my card and would take 5-7 days for a refund!!!! Never heard of not needing the card back to get a refund, but okay! Work Burger King ever!
Atmosphere: 1
Food: 1
Service: 1
Samuel Lorenz
Food was cold asked for replacement got nothing but attitude from the black shift lead. Never in my life have I had so much back lash and attitude over a burger. She need checked
Atmosphere: 1
Food: 1
Service: 2
Scott Goodwin
I totally understand that this and other restaurants are under staffed and I am always patient but...when I finally get my order and I'm looking through the bag because this location seems to not put all items in bag which they did once again this morning I really didn't need to hear the lady telling her coworker that "the guy is taking forever to look through the bag" I wouldn't have to do that if they weren't so inept to begin with.If you don't like your job then move on to another one.
Atmosphere: 1
Food: 4
Service: 1
Kimberly Roalnd
What a horrible experience I had today and unfortunately not my first from the Burger King Chapel Hill location! It is so sad employees can treat customers badly, and get away with it! My special needs daughter has been buying her meals from Burger King for approximately over 10 years on her pay days. She loves fresh off the broiler double cheese burgers and fries out of the frier. However, in particularly today, Sept. 5. 2024, around 1 in the afternoon, Tom, the "on the regular rude cashier," becomes upset with me when I ask for a fresh meal. "He said there are other Burger King's, go there because we, Burger King, will no longer take my orders." Today the manager and Tom gave demeaning and condescending demeanors and sarcastic words. Especially Tom, their regular cashier, will never put fresh on the orders, and when I question him, he says they know! Then today the fries were lukewarm and they microwaved the burger. I took it back, the manager, Sally, lied and argued with me as if I can't tell a skalling hot fry fry from a lukewarm fry. There I am waisting my time trying to purchase what I ordered. When I got my replacement order, as I stood there and watched the cook microwave the burger. I was trying to be as Christlike as my nerves tolerated, and I decided to refuse to continue to complain again. I was exhausted. I returned home with not skalling fries because I had stood there and waited as the cook pretended to make a burger off the broiler. After that hell, I returned home. My daughter said the soda tasted funny. I got back in my car returned to Burger King and asked for a refund on the soda. I asked Sally and Tom, why Burger King, "Have it Your Way," takes our fresh orders personal. They literally resent my orders and give me lukewarm food, sarcastic innuendos, and threats. Tom demanded that "they will never take my orders again." I told him he will be fired after I reported his behavior to their corporate office. He said more, but who cares. I returned home and looked up the corporate number which failed to work! My Lord! Sincerely, Regular Faithful Customers
Kind of strange entering this location. No employees to be found, everything is self ordering. There is a sign, "ring bell for service". Not what I would call "my way".
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Whopper with Coke
Everytime iam ordering from drive thru they Said me to wait for a moment then they took about 5 minutes to get my order.which is so embarrassing 😳
Lady at the window today for lunch hates her job. Not friendly. Why hire unhappy people. Makes you not want to come back. Val then came to the window with a smile and made the experience better is why I up it to two stores
02/04/2025 10:33pm cook had hair in my food. Luckily I always double check my food. Another lady walking around coughing in her hand.. This place is gross.
Atmosphere: 1
Food: 1
Service: 1
This human idk how they call him human let me wait on the drivethrough for 40m and his excuse was i didn’t see you like what sir !! The worst burger king i think if a lover land open in this location will be better
I cannot believe I've wasted sooo much time trying to make burger King work. This is after the remodel, and the service is unbelievably slow... I've been there 5 times at around 7-8 and there's usually only a few cars in the drive through and a couple in the parking lot. Seems like it'd go by pretty quick. Nope, you can easily expect to sit in that stupid line for almost 30 minutes. I probably waited around 5-10 just to put in my order! Let alone actually get my food. You can go ahead and forget about getting extra sauces or your order right. This is the second time out of the 5 or 6 times I've been there that they've messed something up. I even checked before I left and just laughed and drove away. I will not come back. The people working their are very nice, but I just can't wait that long, I'm on my lunch break at work, and yea that's my fault, I get it. But when canes can be wrapped around the building with cars and I still get my food in the same time or less, why would I ever go to burger King. Great people, but so slow
Atmosphere: 1
Food: 3
Service: 1
This is a comment after the remodel of the restaurant. I was very disappointed. I'm not trying to make the store look bad in any way. There's a nice lady manager in there and a lot of hard workers I'm sure. A lot of fast food people put up with a lot of mean people. I know because I have worked fast food in times past, but today needs mentioned. I'm sure it's not the fault of the manager, but it is the fault of someone that's taking shortcuts. Today I came in through the drive-thru. The order I placed was a chicken sandwich off the fryer and a medium french fry off the fryer. I was ready to try the new restaurant and was sadly disappointed when I took my order to my area where I eat my lunch. I have been eating these chicken sandwiches for years. When they're made off the fryer fresh they are very good. The chicken sandwich I got was not hot. I know what they did because the characteristics of the chicken proved it. They took that piece of chicken they had already cooked in previous time and put it back in the fryer to heat it up. When you do that it's burnt and ruined. Also I got pickle on that and the pickle was stale. When pickles are not set out to the air, they are crispy. I asked for extra extra mayo on the sandwich and there was not enough mayonnaise. There was more on the wrapper than there was on the sandwich. Also, as I said the sandwich when it comes off the fryer is piping hot and this was not and the chicken was burnt up. Also there was something wrong with the lettuce. Not sure how to describe that. The fries were hot but it appeared like they double-dunk them. They were browner than usual and there was some missing out of the container. I'm being a little picky here because it is a lot and I do mean a lot of money to eat out and all I ordered was a sandwich and a fry and it was nearly $10, so I'm mentioning it. I thought that the quality of the food would be better with the new restaurant but it was not. I'm sure it's not easy working at that freezing cold window so I'm not going to criticize how people conducted themselves. They were fine because I only dealt with one person. Let me back up I did deal with a cashier and he was new. He liked the location because he said the people were nicer here. He told me the location he used to work at and I would say that he's correct on that that people are definitely nicer at the location where he was at. He was a pleasant young man and we had a nice conversation while I was paying for my order. If things improve I'll take this review down because it wasn't meant to hurt anybody it was just meant as getting my point across without having to go into the restaurant to talk about it. I was really disappointed in that order and expected it to be 100% quality and it was not. When somebody wants a chicken sandwich off the fryer, that's what they should get instead of a redunk. Anybody could say and I've heard this before, oh we don't do that, but why was the sandwich not hot? It's a matter of whether they saw the employee do it or not. In a few short months I won't even be eating this food anymore because some big changes are coming for me, while I'm eating it and spending money on it, I felt that somebody in management that will take this seriously will take a look at it. It's just food but when people are buying this food it's an expense. I could have come back but I didn't want to deal with it. A lot of times it's just so much stress to have your order redone because some management in some places get angry or employees get angry or defensive and I don't come in that frame of mind. I want them just to fix it. A lot of times I just don't want to deal with it and just try to get through it and take it as it is which is not acceptable. I wanted to mention also and I don't know what it was, the sandwich didn't taste right. That might have been because the chicken was burnt up. The bread was on the stale side as well.
Food: 1
Backed up bad. Employees still friendly. Need better pay and then maybe get more to apply.
Atmosphere: 3
Food: 5
Service: 3
This place is so good, the best fast food! Even though they were short staffed, the food came out fast, hot and accurate!
Atmosphere: 5
Food: 5
Service: 5
Shannon was the manager and they were obviously shortstaffed, but my food still came out hot. The faces were friendly and everybody was smiling thank you guys very much.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My order was super fresh & hot!!! On time , jus perfect..?????
Went through the drive thru, was ordering my food. Got the $5 your way meal. Ordered a chocolate Oreo shake with it. My friend wanted the same as well. But before I could finish my order, I was cut off very rudely by a lady named Anna. She lets me come finish my friends order and Anna was touching the food without gloves after touching the register. The food was cold, fries was soggy, cheese on the burger wasn’t melted. The shake was VANILLA. There wasn’t any chocolate in it. Now, whoever the manager is (white lady with blondish colored hair) was arguing with my friend very loudly. I told her I wanted a refund and she said she didn’t need my card and would take 5-7 days for a refund!!!! Never heard of not needing the card back to get a refund, but okay! Work Burger King ever!
Atmosphere: 1
Food: 1
Service: 1
Food was cold asked for replacement got nothing but attitude from the black shift lead. Never in my life have I had so much back lash and attitude over a burger. She need checked
Atmosphere: 1
Food: 1
Service: 2
I totally understand that this and other restaurants are under staffed and I am always patient but...when I finally get my order and I'm looking through the bag because this location seems to not put all items in bag which they did once again this morning I really didn't need to hear the lady telling her coworker that "the guy is taking forever to look through the bag" I wouldn't have to do that if they weren't so inept to begin with.If you don't like your job then move on to another one.
Atmosphere: 1
Food: 4
Service: 1
What a horrible experience I had today and unfortunately not my first from the Burger King Chapel Hill location! It is so sad employees can treat customers badly, and get away with it! My special needs daughter has been buying her meals from Burger King for approximately over 10 years on her pay days. She loves fresh off the broiler double cheese burgers and fries out of the frier. However, in particularly today, Sept. 5. 2024, around 1 in the afternoon, Tom, the "on the regular rude cashier," becomes upset with me when I ask for a fresh meal. "He said there are other Burger King's, go there because we, Burger King, will no longer take my orders." Today the manager and Tom gave demeaning and condescending demeanors and sarcastic words. Especially Tom, their regular cashier, will never put fresh on the orders, and when I question him, he says they know! Then today the fries were lukewarm and they microwaved the burger. I took it back, the manager, Sally, lied and argued with me as if I can't tell a skalling hot fry fry from a lukewarm fry. There I am waisting my time trying to purchase what I ordered. When I got my replacement order, as I stood there and watched the cook microwave the burger. I was trying to be as Christlike as my nerves tolerated, and I decided to refuse to continue to complain again. I was exhausted. I returned home with not skalling fries because I had stood there and waited as the cook pretended to make a burger off the broiler. After that hell, I returned home. My daughter said the soda tasted funny. I got back in my car returned to Burger King and asked for a refund on the soda. I asked Sally and Tom, why Burger King, "Have it Your Way," takes our fresh orders personal. They literally resent my orders and give me lukewarm food, sarcastic innuendos, and threats. Tom demanded that "they will never take my orders again." I told him he will be fired after I reported his behavior to their corporate office. He said more, but who cares. I returned home and looked up the corporate number which failed to work! My Lord!
Sincerely,
Regular Faithful Customers
Atmosphere: 1
Food: 1
Service: 1
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