If I could give 0 stars I would. The workers are so rude and have so much attitude. I work in customer service and have never interacted with a customer the way these workers do. Definitely don’t recommend.
Service: 1
Andi Rae
I don’t know why employee had to be rude about wanting a water cup for my child while saying I would purchase something. Good thing I went elsewhere!
Service: 1
Barns Noble
Completey out of stock, but the employees were lovely. Poor restaurant management.
Atmosphere: 2
Food: 2
Service: 5
Sara Taylor
Would’ve given one star but the associate was friendly which is rare these days. I got a cookie slice & Coke and the Coke was flat as can be and the cookie slice had been sitting there. I’m guessing at least overnight, but possibly a couple days because it was hard and falling apart and not at all fresh like you typically get here. Prices continue to rise everywhere and quality continues to decrease. Unfortunately, it seems to be this way everywhere anymore.
Christian Bradford
My girlfriend got me a cookie cake over a week ago and it still tastes the same as it did the first day. Delicious. Also the cookie cakes are huge.
Morgan Perryman
Wow! This place has been around forever and it's definitely the "don't mess with a good thing" vibe!Thank you to the girls who helped us yesterday. They were knowledgeable and helpful. The customer service here is always awesome, especially lately!
Abby Watkins
I had to give this one star in order to post a review if I had the option it would be a zero! **DO NOT EVER ORDER FROM HERE** I just had a conversation with the owner who says he owns ALL Great American Cookie Companies. After returning home, I realized that the cake was not what I ordered. I called and spoke to the person working. I was told to bring the cake back and they would scrape the icing off and redo the cake. (Which is not convenient to have to go back to the mall to get a cookie that is wrong because their staff made it wrong) When I asked the owner what they would do with the cake I had taken home he said they would resell the cake to someone else. I stated that with COVID I was under the impression that anything that left a restaurant was supposed to be thrown away. He proceeded to tell me that COVID is over per CDC Guidelines and that they will take the cake I have and sell it to someone else. I was so grossed out by this because I would never want to buy a cookie cake that had been transported from the mall to another persons home and back to the mall. I just wanted people to know because this is common practice for all of his companies so be careful when you buy food from here it could have already been purchased and brought back.
Abby W.
**DO NOT EVER ORDER FROM HERE** I just had a conversation with the owner who says he owns ALL Great American Cookie Companies. After returning home, I realized that the cake was not what I ordered. I called and spoke to the person working. I was told to bring the cake back and they would scrape the icing off and redo the cake. (Which is not convenient to have to go back to the mall to get a cookie that is wrong because their staff made it wrong) When I asked the owner what they would do with the cake I had taken home he said they would resell the cake to someone else. I stated that with COVID I was under the impression that anything that left a restaurant was supposed to be thrown away. He proceeded to tell me that COVID is over per CDC Guidelines and that they will take the cake I have and sell it to someone else. I was so grossed out by this because I would never want to buy a cookie cake that had been transported from the mall to another persons home and back to the mall. I just wanted people to know because this is common practice for all of his companies so be careful when you buy food from here it could have already been purchased and brought back.
Angela Davis
The lady was so nice and that praline cookie is DELICIOUS!!
Heather D.
Last year they had a problem with flies and now the issue is with the cookie cake. I always get one for the kids and I was having to go to the Liberty twp location so I was happy the issues were taken care of! Now the issue is with the size of the writing on the cookie cakes it's so tenny tiny and the border is tenny tiny too! I recommend another location if you want to see you name and what not. Kid could t see their name on the birthday cake!
Ordered through doordash with my daughter Emma C....the cookie was so stale and the white icing was so hard stale and crumbled in pieces falling off the stale cookie.....Not a happy customer
Bridgett Konradi
Please correct the hours on your website. The hours online said closing at 9pm, but when we arrived at 8:15pm everything was already closed for the night.
Marshell Wallace
Amazing cookies should be their name!
Michele Eldred
Ordered through doordash with my daughter Emma C....the cookie was so stale and the white icing was so hard stale and crumbled in pieces falling off the stale cookie.....Not a happy customer
If I could give 0 stars I would. The workers are so rude and have so much attitude. I work in customer service and have never interacted with a customer the way these workers do. Definitely don’t recommend.
Service: 1
I don’t know why employee had to be rude about wanting a water cup for my child while saying I would purchase something. Good thing I went elsewhere!
Service: 1
Completey out of stock, but the employees were lovely. Poor restaurant management.
Atmosphere: 2
Food: 2
Service: 5
Would’ve given one star but the associate was friendly which is rare these days. I got a cookie slice & Coke and the Coke was flat as can be and the cookie slice had been sitting there. I’m guessing at least overnight, but possibly a couple days because it was hard and falling apart and not at all fresh like you typically get here. Prices continue to rise everywhere and quality continues to decrease. Unfortunately, it seems to be this way everywhere anymore.
My girlfriend got me a cookie cake over a week ago and it still tastes the same as it did the first day. Delicious. Also the cookie cakes are huge.
Wow! This place has been around forever and it's definitely the "don't mess with a good thing" vibe!Thank you to the girls who helped us yesterday. They were knowledgeable and helpful. The customer service here is always awesome, especially lately!
I had to give this one star in order to post a review if I had the option it would be a zero! **DO NOT EVER ORDER FROM HERE** I just had a conversation with the owner who says he owns ALL Great American Cookie Companies. After returning home, I realized that the cake was not what I ordered. I called and spoke to the person working. I was told to bring the cake back and they would scrape the icing off and redo the cake. (Which is not convenient to have to go back to the mall to get a cookie that is wrong because their staff made it wrong) When I asked the owner what they would do with the cake I had taken home he said they would resell the cake to someone else. I stated that with COVID I was under the impression that anything that left a restaurant was supposed to be thrown away. He proceeded to tell me that COVID is over per CDC Guidelines and that they will take the cake I have and sell it to someone else. I was so grossed out by this because I would never want to buy a cookie cake that had been transported from the mall to another persons home and back to the mall. I just wanted people to know because this is common practice for all of his companies so be careful when you buy food from here it could have already been purchased and brought back.
**DO NOT EVER ORDER FROM HERE** I just had a conversation with the owner who says he owns ALL Great American Cookie Companies. After returning home, I realized that the cake was not what I ordered. I called and spoke to the person working. I was told to bring the cake back and they would scrape the icing off and redo the cake. (Which is not convenient to have to go back to the mall to get a cookie that is wrong because their staff made it wrong) When I asked the owner what they would do with the cake I had taken home he said they would resell the cake to someone else. I stated that with COVID I was under the impression that anything that left a restaurant was supposed to be thrown away. He proceeded to tell me that COVID is over per CDC Guidelines and that they will take the cake I have and sell it to someone else. I was so grossed out by this because I would never want to buy a cookie cake that had been transported from the mall to another persons home and back to the mall. I just wanted people to know because this is common practice for all of his companies so be careful when you buy food from here it could have already been purchased and brought back.
The lady was so nice and that praline cookie is DELICIOUS!!
Last year they had a problem with flies and now the issue is with the cookie cake. I always get one for the kids and I was having to go to the Liberty twp location so I was happy the issues were taken care of! Now the issue is with the size of the writing on the cookie cakes it's so tenny tiny and the border is tenny tiny too! I recommend another location if you want to see you name and what not. Kid could t see their name on the birthday cake!
Restaurantji Recommends
Amazing cookies should be their name!
Ordered through doordash with my daughter Emma C....the cookie was so stale and the white icing was so hard stale and crumbled in pieces falling off the stale cookie.....Not a happy customer
Please correct the hours on your website. The hours online said closing at 9pm, but when we arrived at 8:15pm everything was already closed for the night.
Amazing cookies should be their name!
Ordered through doordash with my daughter Emma C....the cookie was so stale and the white icing was so hard stale and crumbled in pieces falling off the stale cookie.....Not a happy customer