I've been through this Arby's several times with no issues, however today I went through the drive through and heard an alarming comment made by a worker while waiting for my food. The window was open so I could hear the customer behind me ordering and their dog was in their vehicle barking. As he was talking, a worker very loudly said "Give him a damn bowl of anti-freeze already" - this was clearly said about the dog.
I understand fast food isn't the most fun or glamorous job to be working so I get that person could be having a frustrating day and so on and so forth. However it was quite disturbing to hear them recommend a method of quieting a pet by feeding it anti-freeze which would ultimately kill it. This was heard at the location off Sandusky Street in Delaware, OH on 3/27/25 about 6:00pm. Hopefully this review is seen as a constructive criticism so that people can realize what is and is not appropriate to be discussing while in a public setting in a fast food service chain rather than a way to get anyone in trouble. I just found it rather sad that the comment was made at all and I hope that individual wouldn't ever do something so inhumane in real life.
Atmosphere: 1
Food: 4
Service: 4
Carlos Figueroa
One man was doing all the work while the manager stood watching
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Dip, Roast Beef
Sandy Faulhaber
We did not get 4 of our items!! I called the restaurant, they admitted it was their mistake. Their only solution was to tell me to contact Doordash. I said all they can do is give me credit. The guy said, sorry, but there is nothing he can do. Horrible customer service!!
Food: 5
Service: 1
Dave
Sandwiches were cold and smashed to about 2 in thick
Wheelchair accessibility: None
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Roast Beef
Kristan S.
I don't like to leave negative reviews but one time is whatever ...but multiple times? It is ridiculous!! I have ordered from this location a handful of times now. And I kid you not, literally EVERY single time they forget to give me one or more of my items and I always have to go back. Last night they forgot THREE of my items. And I was a pickup order, I stood there patiently long past when it was supposed to be ready, they weren't even slammed and the guy still didn't put all my food in the bag?! I went back up to get my missing items and the large fry they missed, when he gave me the missing fry....the container wasn't even full it was such a rip off. Also quality isn't great they slap it together, it's a mess. My husband got a buffalo chicken slider, it was the smallest slapped together mess, buns all smashed and hardly any buffalo on it. My beef cheddar sandwich i swapped swiss for cheddar, i put no cheddar. They put both on it? Lol and there was cheddar literally everywhere it was so messy to try to eat. Just really need to make sure they are double checking orders and caring at all about the quality of food they are serving. My advice, Always check your bag before you leave!
Food: 3
Service: 2
Cody Taylor
This is one place in Delaware that is pretty quick on getting you through the line or getting you out of the dining. I have always had fresh food and I've been going there probably at least 7 years or more and maybe they've gotten something wrong on my meal once. So you really can't complain pretty laid back and quiet inside. I like their gyros really well
Atmosphere: 5
Food: 5
Service: 5
Sandy W
Fries n potato cakes cold n old. They made fresh for us. Thanks for at least making it right. Shouldn't have served the old stuff
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Curly Fries, Roast Beef
Bill M
Had to wait for fresh potato cakes not a problem not a long wait. Had to return to window after getting my order. Sauces I had asked for not in bag. Don't forget to ask for napkins next time.
Food: 5
Service: 3
Recommended dishes: Roast Beef
Harry Hale (Gene)
Great place to go get some food for dinner tonight and then go back to the apartment and then I’ll get back to earth again after eating such taste bud tantalizing good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cherry Turnover, Corned Beef Reuben, French Dip, Buffalo Chicken Sandwich, Curly Fries, Roast Beef Slider, Roast Beef, Side Salad, Nuggets, Waygu Burger with Krinkle Fries, Reuben
Chris Otten
Anytime I visit this store, food is fresh, fast and typical Arby's. I don't usually visit inside but the drive up is quick
Your average arbys. Nothing terrible, nothing amazing.
Atmosphere: 3
Food: 3
Service: 3
Richard Fisher
I wanted a good Roast Beef sandwich with some fries for lunch. That took me to Arby's here in Delaware. There were loads of signs with specials for overloaded meals. So I told a fellow what I wanted. In two minutes I had my lunch. A fresh, real roast beef sandwich with Arby Horsey Sauce. Arby's curly fries were hot and crunchy. I had my lunch at a clean table and left very satisfied.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries, Roast Beef
Bobby Clark
Fast trip thru the drive. Great food as always. Never get my food wrong. A++
Food: 5
Service: 5
David Coffield
They serve a wide variety of good good food that really is fast
I've been through this Arby's several times with no issues, however today I went through the drive through and heard an alarming comment made by a worker while waiting for my food. The window was open so I could hear the customer behind me ordering and their dog was in their vehicle barking. As he was talking, a worker very loudly said "Give him a damn bowl of anti-freeze already" - this was clearly said about the dog.
I understand fast food isn't the most fun or glamorous job to be working so I get that person could be having a frustrating day and so on and so forth. However it was quite disturbing to hear them recommend a method of quieting a pet by feeding it anti-freeze which would ultimately kill it. This was heard at the location off Sandusky Street in Delaware, OH on 3/27/25 about 6:00pm. Hopefully this review is seen as a constructive criticism so that people can realize what is and is not appropriate to be discussing while in a public setting in a fast food service chain rather than a way to get anyone in trouble. I just found it rather sad that the comment was made at all and I hope that individual wouldn't ever do something so inhumane in real life.
Atmosphere: 1
Food: 4
Service: 4
One man was doing all the work while the manager stood watching
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Dip, Roast Beef
We did not get 4 of our items!! I called the restaurant, they admitted it was their mistake. Their only solution was to tell me to contact Doordash. I said all they can do is give me credit. The guy said, sorry, but there is nothing he can do. Horrible customer service!!
Food: 5
Service: 1
Sandwiches were cold and smashed to about 2 in thick
Wheelchair accessibility: None
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Roast Beef
I don't like to leave negative reviews but one time is whatever ...but multiple times? It is ridiculous!!
I have ordered from this location a handful of times now. And I kid you not, literally EVERY single time they forget to give me one or more of my items and I always have to go back. Last night they forgot THREE of my items. And I was a pickup order, I stood there patiently long past when it was supposed to be ready, they weren't even slammed and the guy still didn't put all my food in the bag?! I went back up to get my missing items and the large fry they missed, when he gave me the missing fry....the container wasn't even full it was such a rip off.
Also quality isn't great they slap it together, it's a mess. My husband got a buffalo chicken slider, it was the smallest slapped together mess, buns all smashed and hardly any buffalo on it.
My beef cheddar sandwich i swapped swiss for cheddar, i put no cheddar. They put both on it? Lol and there was cheddar literally everywhere it was so messy to try to eat.
Just really need to make sure they are double checking orders and caring at all about the quality of food they are serving.
My advice, Always check your bag before you leave!
Food: 3
Service: 2
This is one place in Delaware that is pretty quick on getting you through the line or getting you out of the dining. I have always had fresh food and I've been going there probably at least 7 years or more and maybe they've gotten something wrong on my meal once. So you really can't complain pretty laid back and quiet inside. I like their gyros really well
Atmosphere: 5
Food: 5
Service: 5
Fries n potato cakes cold n old. They made fresh for us. Thanks for at least making it right. Shouldn't have served the old stuff
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Curly Fries, Roast Beef
Had to wait for fresh potato cakes not a problem not a long wait. Had to return to window after getting my order. Sauces I had asked for not in bag. Don't forget to ask for napkins next time.
Food: 5
Service: 3
Recommended dishes: Roast Beef
Great place to go get some food for dinner tonight and then go back to the apartment and then I’ll get back to earth again after eating such taste bud tantalizing good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cherry Turnover, Corned Beef Reuben, French Dip, Buffalo Chicken Sandwich, Curly Fries, Roast Beef Slider, Roast Beef, Side Salad, Nuggets, Waygu Burger with Krinkle Fries, Reuben
Anytime I visit this store, food is fresh, fast and typical Arby's. I don't usually visit inside but the drive up is quick
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Restaurantji Recommends
Fast n friendly service. Hot n freshly made food.
Atmosphere: 5
Food: 5
Service: 5
Your average arbys. Nothing terrible, nothing amazing.
Atmosphere: 3
Food: 3
Service: 3
I wanted a good Roast Beef sandwich with some fries for lunch. That took me to Arby's here in Delaware. There were loads of signs with specials for overloaded meals. So I told a fellow what I wanted. In two minutes I had my lunch. A fresh, real roast beef sandwich with Arby Horsey Sauce. Arby's curly fries were hot and crunchy. I had my lunch at a clean table and left very satisfied.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries, Roast Beef
Fast trip thru the drive. Great food as always. Never get my food wrong. A++
Food: 5
Service: 5
They serve a wide variety of good good food that really is fast
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Reuben
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