The people who were taking my order in drive through yesterday night at 9:30 were rude and did not properly provide what we ordered, we ordered two 10 piece nuggets one spicy and one normal. The spicy nuggets had 4 normal nuggets. And when we ordered water with no ice specifically they put ice and when we asked politely to change it the lady just closed and passed with a rude face and someone else got us the water. Was first time seeing such attitude even after we being polite.
Atmosphere: 3
Food: 5
Service: 1
Connor Culver
Stopped going to the Wendy’s in town because the AI ordering system is just abysmal. Started going to this location instead only to receive poor service and food. Normally, only going for breakfast my only friendly interaction majority of the time is at the ordering speaker. Beyond that, I’m usually greeted at the pickup window with an unfriendly employee and 90% of the time, rather than my drinks be handed to me they are practically shoved into my face or hands and my food is handed the exact same. I understand the importance of getting people through the drive through but not to be treated as an inconvenience when I’m the only one in the line. I’ve also have had the window slammed in my face while getting ready to ask a question more times than once. As of recent (not as of writing this), when wanting to order food, I’ve been told to wait for 3-5 minutes only for an employee to come out and swap the signs over to lunch. I want breakfast at 10:30 in the morning. Not a greasy burger.
Aside from that. Food is usually cold/cool and sub-par. Always missing something that I then have to go back inside and ask for.
I’d start avoiding this location. Lunch/dinner isn’t a much different experience either.
Atmosphere: 1
Food: 1
Service: 1
Bryanna Rutherford
Service is terrible. They practically throw our drinks at us, then have us pull up and wait for something, and by the time we actually get our food it’s cold.
Atmosphere: 1
Food: 2
Service: 1
Yuna Min
Customer service here is absolutely terrible. They like to slam the window in your face in the morning when you try to ask for sauce.
Atmosphere: 1
Food: 3
Service: 1
Liam M
Two different times I order a Baconator. Just the sandwich, not the meal. And two different times, I am served with a son of Baconator. I am so upset, because at the first window I specifically asked if it is a Baconator, not a son of Baconator. But what do it get? A son of Baconator. This Wendy’s sucks
Atmosphere: 3
Food: 1
Service: 1
Sydney Winn
Very rude, basically just threw food out the window, I said thank you twice and dude just walked away. I was sitting there and I was like wait a minute they didn't even give me my card back, so a lady opens the window and asked if I needed anything else I said yes my card. The a lady from another area out of my sight line come back with my card after a few minutes. Deff sketchy, got those vibes that they were trying to steal my card info, so yay that's fun. Not sure why they took my card somewhere else and then "forgot" to hand it back to me. Anyways I'm driving down 23 and go to take a drink and my pop spilled all over me because they didn't put the lid on all the way?
Service: 1
Melissa Slagle
We love visiting this location with our grandchildren. Food is always correct and fresh! Staff always smiling. We know alot by their names!
Atmosphere: 5
Food: 5
Service: 5
BB Newhart
The best location in Delaware! My family are regulars at this location and they are always very friendly! My order is always right, I'm never missing food and there is always little to no wait time even if they are super busy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Baked Potato, Wendy's Hot & Crispy Fries, Dave's Single, Scone, Chili, Spicy Chicken Sandwich
Alex Powell
Gave me spicy chicken sandwich with onion and pickles when i asked for a baconator.
Atmosphere: 2
Food: 2
Service: 1
Delmer McCurdy
I come here after working a long day at work. When I order my food I asked for fresh fries and also ordered my meal in a large. My whole order was cold and I got either a medium or small fry. They even had me pull up and told me it was so I got fresh fries. Very unsatisfied with my order.
The location was nice and clean. The service was fast and the order was made to order.
Atmosphere: 4
Food: 5
Service: 5
owner pc
I got a triple baconator. It was a little dry but it filled me up
Atmosphere: 4
Food: 4
Service: 4
Gayle Sisson
Went for the frosty!
Atmosphere: 5
Food: 4
Service: 4
Margaret Cato
I don't trust drive thru. I went inside. I ordered French toast the woman smirkingly grabbed the French toast with her bare hands. I said excuse you everyone is wearing gloves....she then put on gloves and grabbed new one's.....shady
The people who were taking my order in drive through yesterday night at 9:30 were rude and did not properly provide what we ordered, we ordered two 10 piece nuggets one spicy and one normal. The spicy nuggets had 4 normal nuggets. And when we ordered water with no ice specifically they put ice and when we asked politely to change it the lady just closed and passed with a rude face and someone else got us the water. Was first time seeing such attitude even after we being polite.
Atmosphere: 3
Food: 5
Service: 1
Stopped going to the Wendy’s in town because the AI ordering system is just abysmal. Started going to this location instead only to receive poor service and food. Normally, only going for breakfast my only friendly interaction majority of the time is at the ordering speaker. Beyond that, I’m usually greeted at the pickup window with an unfriendly employee and 90% of the time, rather than my drinks be handed to me they are practically shoved into my face or hands and my food is handed the exact same. I understand the importance of getting people through the drive through but not to be treated as an inconvenience when I’m the only one in the line. I’ve also have had the window slammed in my face while getting ready to ask a question more times than once. As of recent (not as of writing this), when wanting to order food, I’ve been told to wait for 3-5 minutes only for an employee to come out and swap the signs over to lunch. I want breakfast at 10:30 in the morning. Not a greasy burger.
Aside from that. Food is usually cold/cool and sub-par. Always missing something that I then have to go back inside and ask for.
I’d start avoiding this location. Lunch/dinner isn’t a much different experience either.
Atmosphere: 1
Food: 1
Service: 1
Service is terrible. They practically throw our drinks at us, then have us pull up and wait for something, and by the time we actually get our food it’s cold.
Atmosphere: 1
Food: 2
Service: 1
Customer service here is absolutely terrible. They like to slam the window in your face in the morning when you try to ask for sauce.
Atmosphere: 1
Food: 3
Service: 1
Two different times I order a Baconator. Just the sandwich, not the meal. And two different times, I am served with a son of Baconator. I am so upset, because at the first window I specifically asked if it is a Baconator, not a son of Baconator. But what do it get? A son of Baconator. This Wendy’s sucks
Atmosphere: 3
Food: 1
Service: 1
Very rude, basically just threw food out the window, I said thank you twice and dude just walked away. I was sitting there and I was like wait a minute they didn't even give me my card back, so a lady opens the window and asked if I needed anything else I said yes my card. The a lady from another area out of my sight line come back with my card after a few minutes. Deff sketchy, got those vibes that they were trying to steal my card info, so yay that's fun. Not sure why they took my card somewhere else and then "forgot" to hand it back to me. Anyways I'm driving down 23 and go to take a drink and my pop spilled all over me because they didn't put the lid on all the way?
Service: 1
We love visiting this location with our grandchildren. Food is always correct and fresh! Staff always smiling. We know alot by their names!
Atmosphere: 5
Food: 5
Service: 5
The best location in Delaware! My family are regulars at this location and they are always very friendly! My order is always right, I'm never missing food and there is always little to no wait time even if they are super busy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Baked Potato, Wendy's Hot & Crispy Fries, Dave's Single, Scone, Chili, Spicy Chicken Sandwich
Gave me spicy chicken sandwich with onion and pickles when i asked for a baconator.
Atmosphere: 2
Food: 2
Service: 1
I come here after working a long day at work. When I order my food I asked for fresh fries and also ordered my meal in a large. My whole order was cold and I got either a medium or small fry. They even had me pull up and told me it was so I got fresh fries. Very unsatisfied with my order.
Food: 1
Service: 1
Restaurantji Recommends
The location was nice and clean. The service was fast and the order was made to order.
Atmosphere: 4
Food: 5
Service: 5
I got a triple baconator. It was a little dry but it filled me up
Atmosphere: 4
Food: 4
Service: 4
Went for the frosty!
Atmosphere: 5
Food: 4
Service: 4
I don't trust drive thru. I went inside. I ordered French toast the woman smirkingly grabbed the French toast with her bare hands. I said excuse you everyone is wearing gloves....she then put on gloves and grabbed new one's.....shady
Good saucy nuggs!
Atmosphere: 4
Food: 5
Service: 5
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