Forgot my fries called them and they didn’t seem apologetic or anything. Sad waited 10 minutes and I was the only person in line nobody was in the lobby and they still mess it up.
Handy Horrigan LLC
We had two son of the baconators and a large Wendy's fry. Very good combination especially with their lemonade would highly recommend this place, especially on a hot day. Get in. Get out of the heat. Get in the air conditioning. Enjoy the fresh food and good conversation
Maria D K Ramirez
It's
Atmosphere: 2
Food: 3
Service: 3
Diane Rubio
I got the chill it was good the service was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
cindy
The manager, Dave, didn't get my order right, wouldn't refund my money. I called corporate, they've had several calls about Dave and the unfriendly service at this location. My money was refunded five minutes after leaving the store. Dave you need to get better training. No wonder your entire staff is miserable working with you. We went to McDonald's down the street and the atmosphere there was so much better! McDonald's workers at the Eaton location are so much happier than the Wendy's workers!! The atmosphere and management tells a lot about the work environment! Due better Wendy's.
Probably the best staffed Wendy's I've seen in a while.
Atmosphere: 5
Food: 5
Service: 5
Peggy Dull
The food was great. Very hot. Alicia was great taking my order. The only complaint I have is that the pop station was dirty and the floor had pop on it and very sticky. The counter where the straws and ketchup are needed some attending to also. Things just needed to be wiped off and the floor. In case someone slipped. There were people doing nothing, they could've cleaned to counters up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Marlee Cameron
Unfriendly service asked for Dr Pepper out of the freestyle machine Dr Pepper was out and so was a few others that I tried. The machine didn’t look like it’s been clean for a while. Stopped in for a soda only wasn’t too impressed. A lot of employees doing nothing and the place needed to be cleaned. The floor and tables was nasty.
Mason Schilling
Food was good, terrible service lady behind the counter took a good 10 minutes to get 2 orders done before she got my order
Atmosphere: 3
Food: 5
Service: 2
Gail Watts
The manager of Wendy’s in Eaton Ohio has no pride in her job and no people skills! I will put my full complaint on the community page as well as the BBB!
Just don't go. Save the money and headache. This franchise location should be closed. No pride or work ethic, while you charge a premium price. Shame on this franchise owner & his entire family.
Atmosphere: 1
Food: 1
Service: 1
ZombieWoman1996
Amazing service by Alicia even when a door dash driver was rude to her she deserves a raise
Atmosphere: 5
Food: 5
Service: 5
Lori Nelson
I went through the drive thru and bought an Apple Cranberry Chicken Salad today. I don't eat out much since I retired and therefore haven't had one in a few years. I used to eat them frequently. I was very disappointed that the chicken is now a chopped up, pressed back together rubbery product and not a real piece of breast meat. I will never eat a salad from Wendy's again!
Food: 1
Service: 5
Robert Wynne
Got a Dave's double . Sign said contaminated lettuce . Was sick throwing up all afternoon and most of the night . ALOT MORE THAN YOUR LETTUCE IS CONTAMINATED . ALMOST HAD TO GO TO THE HOSPITAL I WAS SO SICK . SOMEONE NEEDS TO CLOSE AND CLEAN THIS CONTAMINATED FACILITY . SINCERELY , ROBERT WYNNE. 6 - 3 - 2024
Atmosphere: 1
Food: 1
Service: 4
Savannah Hamby
We were shorted a large fry, when going back the manager and another employee were having a conversation when my husband approached the counter. Tina (the manager)stated to another employee that's his fry.. then walks up to my husband and say what do you need.. he said my fries that I was shorted. This very unprofessional lady stated well I'm not a mind reader as If she didn't just say they were his fries. I called for 8 mins as they just let the phone right to get her name and managers name. She stated only corporate was above her so I plan to call first thing in the morning. The customer service here is horrible.
Forgot my fries called them and they didn’t seem apologetic or anything. Sad waited 10 minutes and I was the only person in line nobody was in the lobby and they still mess it up.
We had two son of the baconators and a large Wendy's fry. Very good combination especially with their lemonade would highly recommend this place, especially on a hot day. Get in. Get out of the heat. Get in the air conditioning. Enjoy the fresh food and good conversation
It's
Atmosphere: 2
Food: 3
Service: 3
I got the chill it was good the service was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
The manager, Dave, didn't get my order right, wouldn't refund my money. I called corporate, they've had several calls about Dave and the unfriendly service at this location. My money was refunded five minutes after leaving the store. Dave you need to get better training. No wonder your entire staff is miserable working with you. We went to McDonald's down the street and the atmosphere there was so much better! McDonald's workers at the Eaton location are so much happier than the Wendy's workers!! The atmosphere and management tells a lot about the work environment! Due better Wendy's.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Cheeseburger, Fries
Probably the best staffed Wendy's I've seen in a while.
Atmosphere: 5
Food: 5
Service: 5
The food was great. Very hot. Alicia was great taking my order. The only complaint I have is that the pop station was dirty and the floor had pop on it and very sticky. The counter where the straws and ketchup are needed some attending to also. Things just needed to be wiped off and the floor. In case someone slipped. There were people doing nothing, they could've cleaned to counters up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Unfriendly service asked for Dr Pepper out of the freestyle machine Dr Pepper was out and so was a few others that I tried. The machine didn’t look like it’s been clean for a while. Stopped in for a soda only wasn’t too impressed. A lot of employees doing nothing and the place needed to be cleaned. The floor and tables was nasty.
Food was good, terrible service lady behind the counter took a good 10 minutes to get 2 orders done before she got my order
Atmosphere: 3
Food: 5
Service: 2
The manager of Wendy’s in Eaton Ohio has no pride in her job and no people skills! I will put my full complaint on the community page as well as the BBB!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Just don't go. Save the money and headache. This franchise location should be closed. No pride or work ethic, while you charge a premium price. Shame on this franchise owner & his entire family.
Atmosphere: 1
Food: 1
Service: 1
Amazing service by Alicia even when a door dash driver was rude to her she deserves a raise
Atmosphere: 5
Food: 5
Service: 5
I went through the drive thru and bought an Apple Cranberry Chicken Salad today. I don't eat out much since I retired and therefore haven't had one in a few years. I used to eat them frequently. I was very disappointed that the chicken is now a chopped up, pressed back together rubbery product and not a real piece of breast meat. I will never eat a salad from Wendy's again!
Food: 1
Service: 5
Got a Dave's double . Sign said contaminated lettuce . Was sick throwing up all afternoon and most of the night . ALOT MORE THAN YOUR LETTUCE IS CONTAMINATED . ALMOST HAD TO GO TO THE HOSPITAL I WAS SO SICK . SOMEONE NEEDS TO CLOSE AND CLEAN THIS CONTAMINATED FACILITY .
SINCERELY , ROBERT WYNNE. 6 - 3 - 2024
Atmosphere: 1
Food: 1
Service: 4
We were shorted a large fry, when going back the manager and another employee were having a conversation when my husband approached the counter. Tina (the manager)stated to another employee that's his fry.. then walks up to my husband and say what do you need.. he said my fries that I was shorted. This very unprofessional lady stated well I'm not a mind reader as If she didn't just say they were his fries. I called for 8 mins as they just let the phone right to get her name and managers name. She stated only corporate was above her so I plan to call first thing in the morning. The customer service here is horrible.
Atmosphere: 1
Food: 3
Service: 1
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