They are always out of something either sour cream, cheese, chicken, corn it's never everything you wanted.
Atmosphere: 4
Food: 2
Service: 5
David Hosford
Having managed businesses and operated fast food facilities, I have an informed perspective. When going into this location at 1:30 I found 2 uniformed employees, one addressed as the manager, and a 3rd person who is likely a district manager having a meeting in the seating area. The floors, tables, and condiment stations are filthy. There's no tea decanters, and all the lids are gone. This facility is operated with no standards. The employees who were working had little motivation to be there. With management willing to have a meeting in plain view of the customers while their business is in such a horrid state, it's no wonder the employees have no respect for them. Take 15 minutes to clean and stock the customer facing areas before having your meeting. For the store to be in this state so soon after opening, means it closed in that state. The owning corporation needs higher standards for its management teams.
Food: 3
Devin Mills
no lie I hate this chipotle but I grab food today and the new workers are awesome and the food is was top tier. Please keep these employees you have now
Atmosphere: 3
Food: 5
Service: 5
Matthew Mysliwiec
After waiting 20 min they said they were out of proteins in the lunch hour and it was exact cash only.
So much for me eating lunch today and taking my lunch prescription...
Service: 1
pascute118
Got food poisoning 🤮 be careful everyone
Atmosphere: 1
Food: 1
Service: 1
Kenneth Johnson Jr.
It was done carefully and to my preference exactly.
Atmosphere: 4
Food: 4
Service: 4
Marceda Byrd
A manager needs to visit this store! Profanity shouldn't be used while taking care of CUSTOMERS‼️
Atmosphere: 1
Food: 1
Service: 1
Regina Perkins
So unprofessional and the place is dirty. I don't think they have a manager cause the workers are always socializing and playing with their friends in the lobby, and they never have ingredients you need for anything. I will take the drive to the next one near 305st. first before I go back in there.
Ricky Hall
Their Food Warmers are not hot! Terrible experience for the customer. Food isn't hot when served. It's cold. Do better...make sure the food is HOT! The Atmosphere is dry and, Lazy.
Atmosphere: 1
Food: 1
Service: 1
Kim Tilley
Where do I begin...1st the staff is generally on break outside on the patio...2nd there was food scattered all over the buffet mixed in with other food also no cheese? How do you have Chipotle with no cheese...and why wasn't it posted on the door...3rd it was literally a one man show with 6 other confused preoccupied employes. The food was poor quality scraped from the bottom of the container so it was so over seasoned it was not edible...never eating at this location again
I’m sending videos I took of this establishment to the corporate social media pages of chipotle, this place is awful I’ve never seen employees like this before.
Thanks for ruining the place for everyone, beyond appalling and worth a shut down/revoke of food sale license.
Atmosphere: 1
Food: 1
Service: 1
Brown and Abroad
Clearly not being managed well. Never have anything, nothing is ever prepped. Never any napkins. Tables be dirty. Food today needed more flavor. Now charging 1.50 for a water cup! I won’t be back.
Atmosphere: 2
Food: 3
Service: 1
Latoya Green
Extremely Unprofessional and Disrespectful Experience at Shore Center Plaza Chipotle
Today, I came into the Chipotle at Shore Center Plaza in Euclid in a great mood, expecting a normal, friendly visit like usual. Unfortunately, what I experienced was completely unacceptable.
From the moment I started ordering, three employees were visibly rude and dismissive. One employee stopped the person who was helping me, tossed the serving spoon aside, and announced she wasn’t going to serve me. She then called over the General Manager—bypassing the on-shift manager—and made it seem like I was asking for too much, even though I was polite and respectful the entire time.
The GM then instructed her to charge me more for two rice bowls and three sides of chicken. The total came up to $57, which is outrageous. The same employee laughed and said she was planning to do that anyway. That level of disrespect, pettiness, and unprofessional behavior is shocking for a company like Chipotle.
As I chose to walk out rather than argue, I was met with more rude comments from the staff. This kind of treatment should never happen to any customer.
Chipotle should not tolerate employees who act this way toward guests. I hope corporate investigates this location and provides serious retraining in customer service, professionalism, and respect. No one should walk into a restaurant feeling unwelcome or mocked for simply placing an order.
Service: 1
Bret
The drink fountain was unkempt and juices were empty, the garbage bins didn't have any liners, and last but not least for some reason there were 2 people manning the cash register yet I somehow wasn't given a receipt. Also nobody bothered to wipe off the tables. The white rice also needed more lime juice. Only positives were the pricing for a chicken burrito was still reasonable, and I didn't bother leaving a tip so that's money saved. This Euclid chipotle location used to be a surprisingly good 4/5 star location 3-4 years ago, now nobody here cares. As a customer neither should you.
Atmosphere: 1
Food: 3
Service: 1
Reaghan Joubert
Man this place is a hot mess! Went here the girl with the green braids was on the phone cursing, told me to hurry and wrap this bs up so she could be out of there by 10pm. Omg I had to leave the food was so freaking unsanitary the place was a mess never seen a chipotle that way before. I wouldn’t recommend very unprofessional
They are always out of something either sour cream, cheese, chicken, corn it's never everything you wanted.
Atmosphere: 4
Food: 2
Service: 5
Having managed businesses and operated fast food facilities, I have an informed perspective. When going into this location at 1:30 I found 2 uniformed employees, one addressed as the manager, and a 3rd person who is likely a district manager having a meeting in the seating area. The floors, tables, and condiment stations are filthy. There's no tea decanters, and all the lids are gone. This facility is operated with no standards. The employees who were working had little motivation to be there. With management willing to have a meeting in plain view of the customers while their business is in such a horrid state, it's no wonder the employees have no respect for them. Take 15 minutes to clean and stock the customer facing areas before having your meeting. For the store to be in this state so soon after opening, means it closed in that state. The owning corporation needs higher standards for its management teams.
Food: 3
no lie I hate this chipotle but I grab food today and the new workers are awesome and the food is was top tier. Please keep these employees you have now
Atmosphere: 3
Food: 5
Service: 5
After waiting 20 min they said they were out of proteins in the lunch hour and it was exact cash only.
So much for me eating lunch today and taking my lunch prescription...
Service: 1
Got food poisoning 🤮 be careful everyone
Atmosphere: 1
Food: 1
Service: 1
It was done carefully and to my preference exactly.
Atmosphere: 4
Food: 4
Service: 4
A manager needs to visit this store! Profanity shouldn't be used while taking care of CUSTOMERS‼️
Atmosphere: 1
Food: 1
Service: 1
So unprofessional and the place is dirty. I don't think they have a manager cause the workers are always socializing and playing with their friends in the lobby, and they never have ingredients you need for anything. I will take the drive to the next one near 305st. first before I go back in there.
Their Food Warmers are not hot! Terrible experience for the customer. Food isn't hot when served. It's cold. Do better...make sure the food is HOT! The Atmosphere is dry and, Lazy.
Atmosphere: 1
Food: 1
Service: 1
Where do I begin...1st the staff is generally on break outside on the patio...2nd there was food scattered all over the buffet mixed in with other food also no cheese? How do you have Chipotle with no cheese...and why wasn't it posted on the door...3rd it was literally a one man show with 6 other confused preoccupied employes. The food was poor quality scraped from the bottom of the container so it was so over seasoned it was not edible...never eating at this location again
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I’m sending videos I took of this establishment to the corporate social media pages of chipotle, this place is awful I’ve never seen employees like this before.
Thanks for ruining the place for everyone, beyond appalling and worth a shut down/revoke of food sale license.
Atmosphere: 1
Food: 1
Service: 1
Clearly not being managed well. Never have anything, nothing is ever prepped. Never any napkins. Tables be dirty. Food today needed more flavor. Now charging 1.50 for a water cup! I won’t be back.
Atmosphere: 2
Food: 3
Service: 1
Extremely Unprofessional and Disrespectful Experience at Shore Center Plaza Chipotle
Today, I came into the Chipotle at Shore Center Plaza in Euclid in a great mood, expecting a normal, friendly visit like usual. Unfortunately, what I experienced was completely unacceptable.
From the moment I started ordering, three employees were visibly rude and dismissive. One employee stopped the person who was helping me, tossed the serving spoon aside, and announced she wasn’t going to serve me. She then called over the General Manager—bypassing the on-shift manager—and made it seem like I was asking for too much, even though I was polite and respectful the entire time.
The GM then instructed her to charge me more for two rice bowls and three sides of chicken. The total came up to $57, which is outrageous. The same employee laughed and said she was planning to do that anyway. That level of disrespect, pettiness, and unprofessional behavior is shocking for a company like Chipotle.
As I chose to walk out rather than argue, I was met with more rude comments from the staff. This kind of treatment should never happen to any customer.
Chipotle should not tolerate employees who act this way toward guests. I hope corporate investigates this location and provides serious retraining in customer service, professionalism, and respect. No one should walk into a restaurant feeling unwelcome or mocked for simply placing an order.
Service: 1
The drink fountain was unkempt and juices were empty, the garbage bins didn't have any liners, and last but not least for some reason there were 2 people manning the cash register yet I somehow wasn't given a receipt. Also nobody bothered to wipe off the tables. The white rice also needed more lime juice. Only positives were the pricing for a chicken burrito was still reasonable, and I didn't bother leaving a tip so that's money saved. This Euclid chipotle location used to be a surprisingly good 4/5 star location 3-4 years ago, now nobody here cares. As a customer neither should you.
Atmosphere: 1
Food: 3
Service: 1
Man this place is a hot mess! Went here the girl with the green braids was on the phone cursing, told me to hurry and wrap this bs up so she could be out of there by 10pm. Omg I had to leave the food was so freaking unsanitary the place was a mess never seen a chipotle that way before. I wouldn’t recommend very unprofessional
Atmosphere: 1
Food: 1
Service: 1
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