If you order online, the ready time is actually when they start making it….every single time. Good pizza but horrible service.
Atmosphere: 2
Food: 4
Service: 2
Herbert Williams
Did not go
Scott
Awesome when you have a deal or discount.
Ronald Carr
I live 36 minutes from this location. I ordered 9 items, got home realized I was missing an item. 5 attempts at calling the store/phone number. All i got was a prerecorded message saying they were closed at 930 on Saturday night. I wouldn't recommend this location as it is impossible to get ahold of them directly.
Atmosphere: 1
Food: 1
Service: 1
Lauren Mazzella
Delivery took double the time estimate. When food arrived, our order was wrong and food was cold. Customer service was great and refunded us but with the AI system was difficult to get ahold of a person to correct the issue
Food: 2
Service: 3
Justin Atkins
I ordered my pizza at 6:18 pm, they said it would deliver at 7:18 pm.
7:45 comes and I call. You CANT get ahold of the actual store because they have their phone off the hook and the response just says they are closed.
8:05 pm comes and I finally get pizza delivered to me. It’s COLD like it’s been sitting there forever. The driver can’t speak a lick of English to understand I’m pissed off and just awkwardly laughs as I tip him. And the pizza crust is soggy.
Worst pizza mistake I’ve made in years
Atmosphere: 1
Food: 1
Service: 1
Mary Brown
Food was delivered on time. Pizza was all mixed up inside the box as if it was dropped. I ordered pepperoni pizza, bone in wings with Bleu cheese and bread sticks with cheese dipping sauce. No dipping sauce or Bleu cheese and everything is cold. Order number 208 on a coupon from Clipp from Fairfield. Worst I've ever gotten from this store. Not again!
Food: 2
Karen Ruby
This location looks like they are closing. However they are not. Pop machine was down, evidently getting rid of it. Only offered bottle pop.only had one menu to look at. Did not offer plates, utensils or napkins. Definitely will not return. Very disappointed!!!
Parking: Cndiebebwisndnd
Atmosphere: 1
Service: 1
Recommended dishes: Dr Pepper
Brandon Burress
If you're going to partner with door dash or other subcontracting delivery services start putting a tamper proof sticker over the lids so your customers know the food hasn't been opened.
Thanks for the feedback? It should be, thanks for the feedback we will be implementing this very soon.
Because if you don't add tamper proofing why should customers trust for being delivered from your business.
There is ALWAYS sonething missing from my delivery order. This time it was a side salad & 2 cookies. The pizza that I did receive was good.
ELIZA
Donatos Pizza is simply amazing! The crust is perfectly crispy, and the toppings are always fresh and plentiful. My favorite is the pepperoni pizza, which has just the right amount of spice and flavor. The service is always friendly and efficient, making every visit a pleasure. Whether you're dining in or ordering out, Donatos never disappoints. Highly recommended for anyone craving delicious, high-quality pizza!
Parking: Accessable
Kid-friendliness: Nice employees and cheap food
Wheelchair accessibility: Handicap parking and wheel chair accessible areas
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Chicken Spinach Mozzarella - 12 Gluten Free Crust, Big Don
Vyvian
Donatos Pizza is hands down the best pizza I've ever had! The crust is perfectly crispy on the outside and chewy on the inside, creating the perfect balance of texture. The sauce is tangy and flavorful, and the cheese is gooey and delicious. But what really sets Donatos apart is their signature edge-to-edge pepperoni. It's a game-changer! Every bite is packed with flavor, and it's the perfect amount of spice. If you're a pizza lover, Donatos is a must-try! ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper, Pepperoni Pizza, Founder's Favorite - 12 Gluten Free Crust, Cheese Pizza, Big Don
Conner Owens
Trying to order food at work, they turned off mobile orders and it says the only way to order is by phone. Then they leave you on hold for 20+ minutes and hang up the phone. Terrible service.
Atmosphere: 2
Food: 4
Service: 2
stevie battle
Multiple times we ordered from there and they didn't bring our complete order. 2 of the guys actually got attitudes when we didn't accept an incomplete order. Food is good, service isnt very good at all.
Have picked up many times and always good
If you order online, the ready time is actually when they start making it….every single time. Good pizza but horrible service.
Atmosphere: 2
Food: 4
Service: 2
Did not go
Awesome when you have a deal or discount.
I live 36 minutes from this location. I ordered 9 items, got home realized I was missing an item. 5 attempts at calling the store/phone number. All i got was a prerecorded message saying they were closed at 930 on Saturday night. I wouldn't recommend this location as it is impossible to get ahold of them directly.
Atmosphere: 1
Food: 1
Service: 1
Delivery took double the time estimate. When food arrived, our order was wrong and food was cold. Customer service was great and refunded us but with the AI system was difficult to get ahold of a person to correct the issue
Food: 2
Service: 3
I ordered my pizza at 6:18 pm, they said it would deliver at 7:18 pm.
7:45 comes and I call. You CANT get ahold of the actual store because they have their phone off the hook and the response just says they are closed.
8:05 pm comes and I finally get pizza delivered to me. It’s COLD like it’s been sitting there forever. The driver can’t speak a lick of English to understand I’m pissed off and just awkwardly laughs as I tip him. And the pizza crust is soggy.
Worst pizza mistake I’ve made in years
Atmosphere: 1
Food: 1
Service: 1
Food was delivered on time. Pizza was all mixed up inside the box as if it was dropped. I ordered pepperoni pizza, bone in wings with Bleu cheese and bread sticks with cheese dipping sauce. No dipping sauce or Bleu cheese and everything is cold. Order number 208 on a coupon from Clipp from Fairfield. Worst I've ever gotten from this store. Not again!
Food: 2
This location looks like they are closing. However they are not. Pop machine was down, evidently getting rid of it. Only offered bottle pop.only had one menu to look at. Did not offer plates, utensils or napkins. Definitely will not return. Very disappointed!!!
Parking: Cndiebebwisndnd
Atmosphere: 1
Service: 1
Recommended dishes: Dr Pepper
If you're going to partner with door dash or other subcontracting delivery services start putting a tamper proof sticker over the lids so your customers know the food hasn't been opened.
Thanks for the feedback? It should be, thanks for the feedback we will be implementing this very soon.
Because if you don't add tamper proofing why should customers trust for being delivered from your business.
Food: 1
Service: 1
Restaurantji Recommends
There is ALWAYS sonething missing from my delivery order. This time it was a side salad & 2 cookies. The pizza that I did receive was good.
Donatos Pizza is simply amazing! The crust is perfectly crispy, and the toppings are always fresh and plentiful. My favorite is the pepperoni pizza, which has just the right amount of spice and flavor. The service is always friendly and efficient, making every visit a pleasure. Whether you're dining in or ordering out, Donatos never disappoints. Highly recommended for anyone craving delicious, high-quality pizza!
Parking: Accessable
Kid-friendliness: Nice employees and cheap food
Wheelchair accessibility: Handicap parking and wheel chair accessible areas
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Chicken Spinach Mozzarella - 12 Gluten Free Crust, Big Don
Donatos Pizza is hands down the best pizza I've ever had! The crust is perfectly crispy on the outside and chewy on the inside, creating the perfect balance of texture. The sauce is tangy and flavorful, and the cheese is gooey and delicious. But what really sets Donatos apart is their signature edge-to-edge pepperoni. It's a game-changer! Every bite is packed with flavor, and it's the perfect amount of spice. If you're a pizza lover, Donatos is a must-try! ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper, Pepperoni Pizza, Founder's Favorite - 12 Gluten Free Crust, Cheese Pizza, Big Don
Trying to order food at work, they turned off mobile orders and it says the only way to order is by phone. Then they leave you on hold for 20+ minutes and hang up the phone. Terrible service.
Atmosphere: 2
Food: 4
Service: 2
Multiple times we ordered from there and they didn't bring our complete order. 2 of the guys actually got attitudes when we didn't accept an incomplete order. Food is good, service isnt very good at all.
Atmosphere: 3
Food: 4
Service: 1
Loading...