I ordered a butter pecan iced coffee through the app with two Bavarian donuts. I go into the store with my daughter and pick up the order and decide to sit down and eat went to pull my donuts out of the bag and was like what is this..... Bavarian donuts are donuts filled with Bavarian cream and lots of powdered sugar on top...... What I was looking at looked like the hairless cats there was no powdered sugar anything on it it was just wrinkled dough it was kind of gross looking both of them look like that so I went to the counter after looking at a picture of what it should I mean I've eaten them on my whole life and I knew that's what makes it a Bavarian is the powdered sugar and I go up and I said I ordered to Bavarian and these do not look like Bavarian there's no powdered sugar on them The girl immediately got an attitude and looked over behind her and said all of them have are made like that and I said that is exactly what makes a Bavarian donut is the powdered sugar can I get a refund I don't want to eat a plain donut with just Bavarian inside it's not what I paid for. She immediately got even more pissed off had massive attitude was only giving me a refund for one at first and I said I paid $298 because there's two big huff and a big puff later she rings up the other one and gives me my $2.98 with massively more attitude No sorry about that no I apologize that they were made wrong No explanation for why they look like hairless cats I think they're called Sphinx, but she gives me my money back and as I was walking away I heard her slam her hand on the bag heavily wadded up and you could hear her slam it in the garbage can beside of her she was extremely infuriated to have to give me $2.98 back of a refund for product that was not made correctly there is no I'm sorry no nothing, just attitude. Unfortunately I guess she thought she was late better than me to have this attitude and thought she was intimidating me but to me it just made her look like an idiot and I don't know why anybody would employ this young lady because there was no need to get that upset I was very polite with her you know I just explain can I get a refund because this is not what I paid for I didn't want to pay for something I wasn't going to eat so I was nice about it but her attitude was just unbelievably more like a toddler temper tantrum. My iced coffee however was made very well I will say that that was made perfectly fine and had the donuts been made properly and not look like shriveled up hairless cats I would have eaten my donuts and been very satisfied but the service the attitude the look of the food I would not suggest going here if you're going to be treated like that from an employee I'm sure she didn't make the donuts but that doesn't give her the right to behave like a 2-year-old not having their way it's not her money that she's giving away. and hopefully management reads this and we'll have a conversation with her about having a better attitude with customers. I hope that if she was having a bad day that it gets better but still was not my fault and I should not have been treated like I was. On that note I will say the store was also to the most part clean and inviting it's just the attitude made everything else so much of a negative that I didn't see a plus of leaving even a two star review. Hopefully this can be fixed and nobody else has to experience this from the young lady who was upset about the $2.98 refund. I also wish that I had taken a picture before I took it up there I was just hoping to get the right item but I don't have a picture to show you what my Bavarian donut look like I just know it didn't look like it should have. Please do better with your employees and whoever makes your donuts.
Atmosphere: 2
Food: 1
Service: 1
Nancy Daugherty
This is my favorite Dunkin to go too. The entire staff is always so nice and friendly always smiling even when I come in ten mins before close. P is my favorite, soon as I pull up she knows my order and gets me in and out everytime and my coffee is always perfect. I can’t say enough good things about this location. Thanks for always treating me so great ??
Atmosphere: 5
Food: 5
Service: 5
Michael Saturen
Worst bagel I’ve ever eaten in my life. Smells like it was under the heat lamp for days. Rubbery and tough to bite through. Cream cheese spread looks like cottage cheese and tastes nothing like cream cheese. Folks were nice enough and service was prompt.
Atmosphere: 3
Food: 1
Service: 4
Mindy Rios
Really bad service and really unprofessional. Go here if you like to be argued with instead of being treated professionally and respectfully.
Service: 1
Amber Shaffer
They know my order very well and always make it good
Atmosphere: 5
Food: 5
Service: 5
JDionne Realm
The customer service is not the best at this location. I specifically ask for my drink the way I prefer it and they never make it how I ask. I don't understand why ppl in these retail positions consistently don't give good customer service. If I ask for extra of something and willing to pay the extra cost and still don't get what I ask for is just inconsiderate and they just have idgf attitude! Its ridiculous! Smh ??♀️ oh and the little munchkin are hard af! Last time of me spending my hard earn coins here!
Atmosphere: 3
Food: 3
Service: 2
Vanessa Hillman (Gma)
I would like to know what I am charged before I get to the pickup window.
Atmosphere: 5
Food: 5
Service: 5
James Poff
Don’t go here they have cockroaches I was standing at the corner, waiting on my coffee and donuts, and I seen a cockroach crawling down the wall into a crack at the end of the counter. I will never come here.
Atmosphere: 1
Food: 5
Service: 5
Holly
Whenever I've ordered here, it's been good service, everyone seems friendly, and my order is always correct. I like this location!
Brought the kids here for ice cream at Baskin Robbins and they were helpful and patient with the kids being a bit indecisive. Would come here again
Atmosphere: 5
Food: 5
Service: 5
Kaleb Hefford
Excellent Service
Ashley Sedelbauer
I’ve never been to a Dunkin that charges for water. Most people like/need a water with their coffee and they were trying to charge $1.50 for a cup of water. Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
river
I came to the drive thru today (Monday, March 5th) and im extremely pleased.The associate manning the drive thru did a fantastic job. Every step of the way, he was courteous, friendly, efficient and polite.I love coming here because the food is consistently good. It's literally always hot and always tastes good.I prefer Dunkin over Starbucks always.
Best Dunkin in the
Atmosphere: 5
Food: 5
Service: 5
I ordered a butter pecan iced coffee through the app with two Bavarian donuts. I go into the store with my daughter and pick up the order and decide to sit down and eat went to pull my donuts out of the bag and was like what is this..... Bavarian donuts are donuts filled with Bavarian cream and lots of powdered sugar on top...... What I was looking at looked like the hairless cats there was no powdered sugar anything on it it was just wrinkled dough it was kind of gross looking both of them look like that so I went to the counter after looking at a picture of what it should I mean I've eaten them on my whole life and I knew that's what makes it a Bavarian is the powdered sugar and I go up and I said I ordered to Bavarian and these do not look like Bavarian there's no powdered sugar on them The girl immediately got an attitude and looked over behind her and said all of them have are made like that and I said that is exactly what makes a Bavarian donut is the powdered sugar can I get a refund I don't want to eat a plain donut with just Bavarian inside it's not what I paid for. She immediately got even more pissed off had massive attitude was only giving me a refund for one at first and I said I paid $298 because there's two big huff and a big puff later she rings up the other one and gives me my $2.98 with massively more attitude No sorry about that no I apologize that they were made wrong No explanation for why they look like hairless cats I think they're called Sphinx, but she gives me my money back and as I was walking away I heard her slam her hand on the bag heavily wadded up and you could hear her slam it in the garbage can beside of her she was extremely infuriated to have to give me $2.98 back of a refund for product that was not made correctly there is no I'm sorry no nothing, just attitude. Unfortunately I guess she thought she was late better than me to have this attitude and thought she was intimidating me but to me it just made her look like an idiot and I don't know why anybody would employ this young lady because there was no need to get that upset I was very polite with her you know I just explain can I get a refund because this is not what I paid for I didn't want to pay for something I wasn't going to eat so I was nice about it but her attitude was just unbelievably more like a toddler temper tantrum. My iced coffee however was made very well I will say that that was made perfectly fine and had the donuts been made properly and not look like shriveled up hairless cats I would have eaten my donuts and been very satisfied but the service the attitude the look of the food I would not suggest going here if you're going to be treated like that from an employee I'm sure she didn't make the donuts but that doesn't give her the right to behave like a 2-year-old not having their way it's not her money that she's giving away. and hopefully management reads this and we'll have a conversation with her about having a better attitude with customers. I hope that if she was having a bad day that it gets better but still was not my fault and I should not have been treated like I was. On that note I will say the store was also to the most part clean and inviting it's just the attitude made everything else so much of a negative that I didn't see a plus of leaving even a two star review. Hopefully this can be fixed and nobody else has to experience this from the young lady who was upset about the $2.98 refund. I also wish that I had taken a picture before I took it up there I was just hoping to get the right item but I don't have a picture to show you what my Bavarian donut look like I just know it didn't look like it should have. Please do better with your employees and whoever makes your donuts.
Atmosphere: 2
Food: 1
Service: 1
This is my favorite Dunkin to go too. The entire staff is always so nice and friendly always smiling even when I come in ten mins before close. P is my favorite, soon as I pull up she knows my order and gets me in and out everytime and my coffee is always perfect. I can’t say enough good things about this location. Thanks for always treating me so great ??
Atmosphere: 5
Food: 5
Service: 5
Worst bagel I’ve ever eaten in my life. Smells like it was under the heat lamp for days. Rubbery and tough to bite through. Cream cheese spread looks like cottage cheese and tastes nothing like cream cheese. Folks were nice enough and service was prompt.
Atmosphere: 3
Food: 1
Service: 4
Really bad service and really unprofessional. Go here if you like to be argued with instead of being treated professionally and respectfully.
Service: 1
They know my order very well and always make it good
Atmosphere: 5
Food: 5
Service: 5
The customer service is not the best at this location. I specifically ask for my drink the way I prefer it and they never make it how I ask. I don't understand why ppl in these retail positions consistently don't give good customer service. If I ask for extra of something and willing to pay the extra cost and still don't get what I ask for is just inconsiderate and they just have idgf attitude! Its ridiculous! Smh ??♀️ oh and the little munchkin are hard af! Last time of me spending my hard earn coins here!
Atmosphere: 3
Food: 3
Service: 2
I would like to know what I am charged before I get to the pickup window.
Atmosphere: 5
Food: 5
Service: 5
Don’t go here they have cockroaches I was standing at the corner, waiting on my coffee and donuts, and I seen a cockroach crawling down the wall into a crack at the end of the counter. I will never come here.
Atmosphere: 1
Food: 5
Service: 5
Whenever I've ordered here, it's been good service, everyone seems friendly, and my order is always correct. I like this location!
Restaurantji Recommends
Great atmosphere. Love always to come here
Atmosphere: 5
Food: 5
Service: 5
Brought the kids here for ice cream at Baskin Robbins and they were helpful and patient with the kids being a bit indecisive. Would come here again
Atmosphere: 5
Food: 5
Service: 5
Excellent Service
I’ve never been to a Dunkin that charges for water. Most people like/need a water with their coffee and they were trying to charge $1.50 for a cup of water. Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
I came to the drive thru today (Monday, March 5th) and im extremely pleased.The associate manning the drive thru did a fantastic job. Every step of the way, he was courteous, friendly, efficient and polite.I love coming here because the food is consistently good. It's literally always hot and always tastes good.I prefer Dunkin over Starbucks always.
Atmosphere: 5
Food: 5
Service: 5
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